Edward Briggs Email & Phone Number

Norwest

• Lead distribution team, ensuring the team deliver releases with the optimum effectiveness and efficiency, in the most frictionless manner possible without negative impact to stores.Plan and coordinate the distribution and rollout of store-based software across all banners. • Build and maintain relationships with key stakeholders involved or affected by software releases (including IT,Business, and Vendors at multiple levels of the organisations). • Maintain, publish, and communicate release calendars, ensuring clear management of expectations. • Collaborate with key stakeholders to ensure expectations are managed.Act as a point of escalation for all release-related activities.• Coordinate the resolution implementation for IT based incidents and problems related to store releases.• Manage a budget for the release team activities.• Identify and implement opportunities for continuous improvement across the release management lifecycle.including for people, process, and technology.• Perform all activities necessary to ensure stable releases.

Sydney, New South Wales, Australia

Coordination of Store Releases, which includes pilot selection, rollout schedules, documentation and communications for Supermarkets, Metro, NZ, Big W, BWS and Dan Murphy bannersCoordinate the roll out of software across all banners noted via SCCMCoordinate the roll out of software and hardware where applicable for projectsPoint of escalation for upgrade issues in Supermarkets, Metro, NZ, Big W, BWS and Dan Murphy bannersSupport the Release Team during upgrades on Technical issuesProcess GovernanceChange creation, approval and follow upPilot review and monitoringWork with development teams for process improvementsLiaise with development and support teams and Implement resolution for upgrade related issues

Bella Vista, New South Wales, Australia

Key Responsibilities: Understand customers business & needs, help the customers in configuring NCR solutions accordingly.Provide technical support to the Customer’s environment – During project implementation (Not a support position)Perform investigations/triage in lab in order to reproduce production/QA issues.Provides technical support at the client's site and local site (QA/DEV environments)Take part in project daily meetings, build and execute work plan, follow all NCR processes and ways of working.Be available to provide Quality Assurance when needed and to test/confirm installs to ensure that all of the correct components have been installed.

The configuration team are involved in all aspects of Configuration Management, setup and maintenance for store systems such as POS,SCO. Responsible for testing environment setup, Responsible for maintaining up-to-date and historical records of configuration items, responsible for setting up and maintaining the application controls for system integrity, include maintenance of code configuration within designated baselines for release management / change control.* Day to Day management and administration of the Configuration Management for Stores applications – Storeline system, ISIS Back Office, & Petrol environment. * Setting up and maintaining configuration changes for performance enhancements & new CDSs * Managing multiple testing streams and ensuring that required code configuration changes are applied to the correct applications and databases * Work with the development & QA teams to set up, change, capture and stage all testing environments * Investigate Defects during testing & pilots phases prior full deployment * Managing changes and ensuring that all required testing sign-offs and approvals are received for changes to the Production environment, before deployment is made* Keeping accurate records of changes made to both the code and the testing environments * Produce ,maintain and release clear, concise documentation for configuration changes * Produce and release configuration items such as, database scripts, registry keys, files update for Packaging team * Coordinate configuration & changes with Packaging, Release & Deployment teamsSkills * Strong understanding of the Retalix systems & ISIS * Scripting skills (Kix and others) * SQL scripting * Some knowledge of Software Configuration Management Principles and disciplines and why they are required * Previous working knowledge/experience of Version Control tools * Ability to recommend process improvement in relation to configuration and implementation

Key Responsibilities- Monitor and advise on information security issues related to the systems.- Coordinate response to information security incidents.- Develop and publish Information Security policies, procedures, standards and guidelines based on knowledge of best practices and compliance requirements.- Create, manage and maintain user security awareness.- Conduct security research in keeping abreast of latest security issues.

Norwest Wooloworths Support Office

Key Responsibilities- Allocating system storage and planning future storage requirements for the database system.- Creating primary database storage structures (tablespaces) - Creating primary objects (tables, views, indexes) once application developers have designed an application.- Modifying the database structure, as necessary, from information given by application developers.- Enrolling users and maintaining system security.- Controlling and monitoring user access to the database.- Monitoring and optimizing the performance of the database.- Planning for backup and recovery of database information- Maintaining archived data.- Backing up and restoring databases.- Contacting database vendor for technical support.

ABN: 49 127 814 783Individual/Sole Trader company that I created for adhoc IT jobs.This includes but not limited to Logo, database design, Website and mobile app design

Norwest Woolworths Support Office

The graduate program involved multiple rotations within different sectors of IT:Key ResponsibilitiesDevelopment-Testing point of sale packages before rollout-Raise bugs with software developersIT security-Review of current remote access procedure-Threat risk assessments-Key certificate management-Run IT security awareness to other parts of the companyArchitecture-Implement High level design diagrams into IBM system architecture program-Database AdministrationImplement a frontend and database in oracle apex, for petrol sites repositoryService improvement-Create JavaScript forms to be used by help desk for incident submission-review and create documentation for help deskIntegration-work with integration team to implement new changes working with webmethods and websphere

Key Responsibilities- Deliver timely and effective Second Level support via Helpdesk, Phone, Email and in Person- Take ownership of user problems and be proactive when dealing with user issues.- To maintain a high degree of customer service for all support issues and adhere to all service management principles.- Ensure all Incidents and Service Requests are continually updated and regular updates provided to the customer.- Liaise with team members and the Desktop Team Leader to identify appropriate levels of escalation where necessary.- Communicate courteously and effectively with non-IT and IT specialists alike to ensure customer and service level standards are met successfully.- Support for the Self-checkout implementation project

Key Responsibilities:Log all calls efficiently and correctlyProvide Technical Analysis for all IT systems and infrastructure. Specifically interpreting all calls, ascertaining the technical faults or procedural issues. Correct allocation of problems for out of scope problems.High quality problem resolution for all in scope support (one fix - minimal touch points - low re-occurring problems)Problem ownershipCustomer serviceProvide an empathetic, courteous and efficient Customer Service Flexibility The IT HELP DESK is 24hr x 7 day a week operation, 365 days of the year. Level resolution all Woolworth's retail systems i.e. (EFT, store network, store applications and diagnosis on IT hardware

A Pre-construction Delapatation Report is a customized video DVD report of a construction work zone prior to work commencing; that picks all property faults including the fence line, council strip, curb and driveway including fracture identification. Key Responsibilities:Residential / commercial notice deliveriesRelevant Skills Developed:Ability to plan and prioritise

Crown St, Wollongong NSW, 2500Key Responsibilities:Serve customersMaintenance of internet terminalsHardware/software diagnosis & repairPC custom buildsInternet and networking setups and trouble shooting.

Bachelor Of Internet Science And Technology, Internet Applications

Education record