Edward Briggs Email & Phone Number

Norwest

• Lead distribution team, ensuring the team deliver releases with the optimum effectiveness and efficiency, in the most frictionless manner possible without negative impact to stores.Plan and coordinate the distribution.
• Build and maintain relationships with key stakeholders involved or affected by software releases (including IT,Business, and Vendors at multiple levels of the organisations).
• Maintain, publish, and communicate release calendars, ensuring clear management of expectations.
• Collaborate with key stakeholders to ensure expectations are managed.Act as a point of escalation for all release-related activities.
• Coordinate the resolution implementation for IT based incidents and problems related to store releases.
• Manage a budget for the release team activities.

Sydney, New South Wales, Australia

Coordination of Store Releases, which includes pilot selection, rollout schedules, documentation and communications for Supermarkets, Metro, NZ, Big W, BWS and Dan Murphy bannersCoordinate the roll out of software across all banners noted via SCCMCoordinate the roll out of software and hardware where applicable for projectsPoint of escalation for upgrade.

Bella Vista, New South Wales, Australia

Key Responsibilities: Understand customers business & needs, help the customers in configuring NCR solutions accordingly.Provide technical support to the Customer’s environment – During project implementation (Not a support position)Perform investigations/triage in lab in order to reproduce production/QA issues.Provides technical support at the client's.

The configuration team are involved in all aspects of Configuration Management, setup and maintenance for store systems such as POS,SCO. Responsible for testing environment setup, Responsible for maintaining up-to-date and historical records of configuration items, responsible for setting up and maintaining the application controls for system integrity.

Key Responsibilities- Monitor and advise on information security issues related to the systems.- Coordinate response to information security incidents.- Develop and publish Information Security policies, procedures, standards and guidelines based on knowledge of best practices and compliance requirements.- Create, manage and maintain user security.

Norwest Wooloworths Support Office

Key Responsibilities- Allocating system storage and planning future storage requirements for the database system.- Creating primary database storage structures (tablespaces) - Creating primary objects (tables, views, indexes) once application developers have designed an application.- Modifying the database structure, as necessary, from information given by.

ABN: 49 127 814 783Individual/Sole Trader company that I created for adhoc IT jobs.This includes but not limited to Logo, database design, Website and mobile app design

Norwest Woolworths Support Office

The graduate program involved multiple rotations within different sectors of IT:Key ResponsibilitiesDevelopment-Testing point of sale packages before rollout-Raise bugs with software developersIT security-Review of current remote access procedure-Threat risk assessments-Key certificate management-Run IT security awareness to other parts of the.

Key Responsibilities- Deliver timely and effective Second Level support via Helpdesk, Phone, Email and in Person- Take ownership of user problems and be proactive when dealing with user issues.- To maintain a high degree of customer service for all support issues and adhere to all service management principles.- Ensure all Incidents and Service Requests.

Key Responsibilities:Log all calls efficiently and correctlyProvide Technical Analysis for all IT systems and infrastructure. Specifically interpreting all calls, ascertaining the technical faults or procedural issues. Correct allocation of problems for out of scope problems.High quality problem resolution for all in scope support (one fix - minimal touch.

A Pre-construction Delapatation Report is a customized video DVD report of a construction work zone prior to work commencing; that picks all property faults including the fence line, council strip, curb and driveway including fracture identification. Key Responsibilities:Residential / commercial notice deliveriesRelevant Skills Developed:Ability to plan.

Crown St, Wollongong NSW, 2500Key Responsibilities:Serve customersMaintenance of internet terminalsHardware/software diagnosis & repairPC custom buildsInternet and networking setups and trouble shooting.

Bachelor Of Internet Science And Technology, Internet Applications

Education record