Over 20 years experience successfully leading business and and government programs and operations, PMOs and client professional services engagements. Leading Brillient Corp's Intelligent Solutions practice, including Robotic Process Automation (RPA) and Artificial Intelligence. Launched the RPA Program at the GSA CFO Office and the Federal RPA Community of Practice, serving as the first Chair. Successfully delivered large, complex software solutions, infrastructure upgrades and data migrations. Achieved substantial revenue recovery and cost reduction through revenue assurance and quality programs. Improved financial and operational performance by optimizing the interactions of people, process, systems and data. Program and Project Management o Management of Federal Financial Shared Serviceso PMI PMBOK (passed peer review for PgMP).o Robotic Process Automation (RPA)o SaaS, Cloud, OSS, ERP, CRM Solution Strategy and Implementationo Software Delivery Life Cycle (SDLC) – Waterfall and Agile Methodologieso Cross-functional Management (Sales, Finance, Development, Product, Client Services)o Quality Assurance (Program QA, ISO 9001, SOX, Internal & System Security Audits)o Operations and Process Analysis and Improvement (ITIL, Lean Six Sigma)o Performance Measurement (KPIs) and Dashboard ReportingProgram Management Office (PMO) Leadershipo Program & Portfolio Governance, Strategic Alignment & Planningo Budget and P&L Forecasting and Mgmt., Business Case, Earned Value Managemento Direct and Indirect Resource Allocation and ManagementClient Professional Serviceso Enterprise-wide, Multiple Concurrento Client Relationship Management / Satisfaction (Executives, Management, Users)o Commercial (RFP Response, Proposals, Pricing, Contract Mgmt, SoW, SLA)o Business DevelopmentTeam Leadershipo Direct and Virtual, Global, Cross-functional Teams o Team Recruitment, Management and Developmento Offshore Team ManagementOther Domain Knowledge and Skillso Telecommunications Industry, Products o Telecom Interconnect Business Optimization (Trading, Routing, Billing, Settlement)o 3rd Party Vendor Management
Listed skills include Business Process Improvement, Telecommunications, Program Management, Strategy, and 37 others.