This position is in the U.S. Department of Transportation (DOT), Office of the Secretary, Office of Grants and Financial Assistance (GFA). This new office under the Secretary was established to enhance grants management and financial assistance administration throughout the DOT and its various administrative offices, including efforts to support the implementation of the Bipartisan Infrastructure Law.

- Product Manager for Simplifying Grant Forms and Burden Reduction to reduce over 100 grant application forms by distilling forms to core data elements. OKRs and KPIs are defined in time and burden cost reduction to applicants.- Part of the USDS Grants Discovery team to map the grants management journey by applicants, awardees, and federal staff at the request of the White House Domestic Policy Council. Conducted user interviews with various stakeholders, including states, territories, localities, tribes, non-profit organizations, universities, and agencies.- Product Manager for Performance.gov CX effort “Recovering from a Disaster – Streamlining Disaster Assistance Processes” under the National Security Council and in partnership with FEMA and SBA. Engaged with political appointees, SES, and OMB while managing tasks of the internal delivery team. Delivered quarterly reports and presentations supported by OKRs and KPIs. - Conducted site visits to FEMA disaster recovery centers to engage with survivors, understand challenges with the application for financial assistance, and observe center operations. - As product owner at CDC, led team efforts to modernize legacy National Electronic Disease Surveillance System (NBS) with agile scrum teams of designers, engineers, contractors, and federal staff. - Served as NBS customer relationship manager to stakeholders (including epidemiologists and health administrators) from states, territories, localities, and tribes to solicit feedback on modernized systems. - Collaborated with stakeholders on product strategy and roadmap supported by OKR and KPI, including user burden reduction to conduct reporting to CDC and end-user cost reductions.- Directed effort for NBS Authority to Operate (ATO) in collaboration with CDC OCIO, CISO, and Privacy Office, leading to product certification.

- Directs growth and evolution of Platform-based SaaS application on AWS.- Oversees operations of product application responsible for federal grants propels that serves over 180 institutions and generated a $6.75M annual rate of return (ARR) in CY2021- Responsible for product roadmap development, management, and delivery.- Works with UX/UI teams on human-centered design to gather end-user requirements and develop wireframes for product features.- Manages a team consisting of software development engineers and QA. Defines team priorities and works with the scrum master to plan and coordinate quarterly releases.- Collects end-user feedback and writes detailed epics, stories, and features for enhancements.- Conducts competitive analysis, market research, and business intelligence of grants management market space to identify product and company growth opportunities.- Proactively communicates and engages with all stakeholders including C-level executives, product management, Engineering, SREs, QA, DevOps, Sales, Marketing, Support, Customer Delivery, and end-users.- Highly skilled at using JIRA, Kanban, Aha, Pendo, and Basecamp. - Scopes out necessary resources and pricing for resources.- Monitors federal policies and translates them into business requirements for Proposals and application system enhancements.

- Product Manager / Product Owner for SaaS that publishes grants, and processes over 250,000 submissions annually. Expert in SDLC, application migrations, enterprise architecture, and APIs. - Experienced in Agile development, management of product backlogs, and working with product and business owners to define Minimum Viable Products. - Worked with UXUI teams on human-centered design.- Oversees all aspects of development lifecycle including requirements, design, development, implementation, testing, and monitoring.- Supervises federal IT staff and contractor teams. Ensures the schedule, delivery of work products and deliverables in an efficient and timely manner. - Proficient in management of multi-million-dollar contracts, acquisitions, and proposal and RFP development.

- Served as Customer Relationship Manager with federal agency business partners for agency migration to Grantsolutions, a web-based grants management system. - Developed and managed inter-agency agreements agency business partners/customers.- Performed as manager for grants systems operations, training, outreach, and content management.- Provided support to department offices with performance progress and financial reporting.- Collaborated in the creation of common data standards for the gathering of performance and progress reporting that could be leveraged across the federal government.- Conducted troubleshooting of grants system issues and developed and implemented solutions.- Supported grants and program staff with internal grants management systems applications.

- Collected functional requirements from business owners and translated them into system requirements for Pension Benefit Guaranty Corporation’s (PBGC) financial management system.

- Conducted analysis for initial development and implementation of Grants.gov. Results were presented to executives, policy, business, and IT stakeholders.- Provided IT consulting services to US federal agencies including Grants.gov, US Military Health System, DOL, HHS, and NSF. Served as subject matter expert in grants management systems and HIPAA.- Performed business development activities including proposal writing and white paper development for areas including grants management, healthcare financial systems, medical records, and pharma/biotech.

- Generated reports for executives summarizing customer satisfaction with Member Services operations. - Conducted data analytics using SAS of customer service interactions, which allowed regional and corporate management to monitor and conduct reporting on customer service operations.- Implemented customer satisfaction survey process across the Americas, Europe, and Eurasia.

- Created 5-year strategic plan for the systems integration of two major hospital systems.- Managed the implementation of a web-based document imaging system for hospital systems that allowed the financial and medical services departments to migrate from paper to electronic filing.

- Supported federal demonstration grant that measured the impact of managed care on patient costs, health outcomes, and service delivery for End-Stage Renal Disease. - Created strategic marketing plans for major pharma and biotech companies for various drug therapies.