Ed Castillo Email & Phone Number

Houston, Texas

Arcis Technologies LLC is subcontracted with Modis/IQBG supporting the eMail Enterprise Records and Document Management System (eERDMS) of the U.S. Department of the Interior’s (DOI). One of the most cohesive integrated information management programs, supporting 98,000 DOI users across the US. The eERDMS promotes public trust and transparency through efficient records and document management of DOI’s missions and programs.http://iqbginc.com/

Stafford Texas

I was elected in May 2010 and re-elected to the SMSD School Board on May 11, 2013. During this time I led the SMSD as Board President, Vice-President and trustee. I continue to be a strong proponent for revitalizing our SMSD school district and strong advocate for adequate funding in public schools across Texas

Houston, Texas Area

Responsible for the delivery of multiple Cameron ECM projects with OpenText Content Server for V&M, OneSubsea and Compression Cameron business groups. Provided ECM expertise in support of Cameron’s MRB project, promoting ECM Enterprise first best-practices strategy integrating Opentext/SAP with xECM in all of Cameron's business processes.

Operationally responsible for Shell E&P’s Enterprise Content Management Application (Opentext Livelink) in the Americas Region - The Shell E&P Livelink Cluster supported over 10,000 users with over 3-4 TB of Livelink content. Responsible for managing the delivery of Livelink related services from the Livelink outsourced support teams (T-systems (US), Wipro (India) and SITI (Malaysia) on behalf of Shell Global Livelink. In-depth familiarity of Knowledge and Document Management Tools and… Show more Operationally responsible for Shell E&P’s Enterprise Content Management Application (Opentext Livelink) in the Americas Region - The Shell E&P Livelink Cluster supported over 10,000 users with over 3-4 TB of Livelink content. Responsible for managing the delivery of Livelink related services from the Livelink outsourced support teams (T-systems (US), Wipro (India) and SITI (Malaysia) on behalf of Shell Global Livelink. In-depth familiarity of Knowledge and Document Management Tools and software. Extended experience supporting several Shell E&P business critical applications. Sound knowledge of Shell EP business work processes. Excellent analytic and communication skills. Excellent Project Management skill-sets. Show less

Houston, Texas Area

Key contributor in the development of team's Service Model and Service Level agreements SLA's. Technical Lead for the IT support Team.Proposed and delivered an IT support model that was used for the creation of an IT4Shell Global Executive support Team that was implemented globally throughout Shell. The US IT technical service delivered a World Class 97% resolution rate and support for most Shell desktop IT technologies on Windows OS, including, Active Directory, Win2K Exchange Admin… Show more Key contributor in the development of team's Service Model and Service Level agreements SLA's. Technical Lead for the IT support Team.Proposed and delivered an IT support model that was used for the creation of an IT4Shell Global Executive support Team that was implemented globally throughout Shell. The US IT technical service delivered a World Class 97% resolution rate and support for most Shell desktop IT technologies on Windows OS, including, Active Directory, Win2K Exchange Admin, in addition to Domain-Domain GI account migrations, Public Key Infrastructure PKI services, as well as Blackberry support services.Awarded the prestigious “Make the Difference" Shell recognition Award (SRA) for outstanding IT support during 2002 and 2004. Show less

Contributed outstanding Third Level UNIX support at the Shell Information Center (IC) supporting most of Shell’s enterprise UNIX Servers including in a variety of vendors (UNIX Solaris, IBM AIX and HP-UXInstalled security controls to UNIX enterprise servers to fully comply with Shell’s Trust domain standards. During this time I also provided expert advice on the implementation and installation of several UNIX NIS masters in the Shell domains.Provided outstanding customer support to… Show more Contributed outstanding Third Level UNIX support at the Shell Information Center (IC) supporting most of Shell’s enterprise UNIX Servers including in a variety of vendors (UNIX Solaris, IBM AIX and HP-UXInstalled security controls to UNIX enterprise servers to fully comply with Shell’s Trust domain standards. During this time I also provided expert advice on the implementation and installation of several UNIX NIS masters in the Shell domains.Provided outstanding customer support to Shell’s Oracle clients and maintained a focused vendor relationship with Oracle as Shell’s UNIX Focal Point on behalf of Oracle clients providing expedient resolution rates.Very effective in networking and building relationships with SITI’s infrastructure staff members in the telecommunications, Networking, Integrated Management Group (IMG), Helpdesk, and the SITI business interface managers for each of the Shell organizations that relied heavily on the UNIX services. Preserved and nurtured strong external business relationships with outside vendors like Oracle, HP, Sun and IBM. During this time I received several technical awards for technical excellence and customer support. Show less

Provided expedient and expert professional 2nd and 3rd Level IT support for Shell's top VIP Executives. IT consultant for Shell CEO Steve Miller trusted at all high levels of the Shell organizations for IT expertise and for delivering results. Helped create and build a stronger IT executive support team that was trusted and accepted at high levels of the Shell organizations.Coached, trained, developed and hired newer members of the executive team Awarded several Shell Services… Show more Provided expedient and expert professional 2nd and 3rd Level IT support for Shell's top VIP Executives. IT consultant for Shell CEO Steve Miller trusted at all high levels of the Shell organizations for IT expertise and for delivering results. Helped create and build a stronger IT executive support team that was trusted and accepted at high levels of the Shell organizations.Coached, trained, developed and hired newer members of the executive team Awarded several Shell Services International service awards and was promoted to technical leader. Show less

Implemented a Geographical Information System (GIS) and database capabilities of the Groundwater (GW) Environmental group in support of remediation activities at Shell refineries (Martinez and Woodriver). The GIS program successfully demonstrated the effectiveness of the team’s groundwater remediation projects. Key contributor in providing technical arguments to the Environmental Protection Agency (EPA) officials to minimize additional expensive groundwater wells at the Shell refineries.… Show more Implemented a Geographical Information System (GIS) and database capabilities of the Groundwater (GW) Environmental group in support of remediation activities at Shell refineries (Martinez and Woodriver). The GIS program successfully demonstrated the effectiveness of the team’s groundwater remediation projects. Key contributor in providing technical arguments to the Environmental Protection Agency (EPA) officials to minimize additional expensive groundwater wells at the Shell refineries. Key contributor to the success of the Groundwater Team. During this time I was awarded several highly coveted technical Shell Recognition Awards (SRA’s). Throughout this time I was also the Soil and Groundwater's IT technical focal point implementing a variety of IT solutions using multiple UNIX operating systems Unix (SunOS, Ultrix, CLIX, IRIX) and NT servers. Show less