I am excited to share with you my professional background as an experienced IT professional with a diverse skill set. I have expertise in network administration, database management, software development, web design, and dialer operations.Throughout my career, I have established a strong track record of improving efficiency and productivity. I have worked with remote desktop applications and help desk software, and have trained and onboarded individuals on how to use technology products and services. Additionally, I possess strong troubleshooting skills in identifying and resolving issues related to network malfunction.I have hands-on experience with Windows 7-10/Windows Server 2008-2012/Linux environments and knowledge of or experience with SQL. I have a good understanding of computer systems, mobile devices, and other tech products, as well as a good understanding of VoIP and data security.As a freelance data analyst, data entry expert, data miner, web scraper, and database administrator, I have developed processes for optimizing database security and creating automation for repeating database tasks. I have also installed, upgraded, and managed database applications, and recommended and implemented emerging database technologies.Furthermore, as a freelance Shopify and WordPress web developer/designer, I have developed visually appealing and user-friendly websites that enhance the user experience. My expertise in managing and creating calling lists using dialers such as Vicidial, Mojocell, Five9, RingCentral, Nextiva, Nice CXOne, True Phone, Call Tools, and Dialer360 has been instrumental in driving business growth.I am passionate about leveraging technology to drive business growth and enhance user experiences. I look forward to connecting with you and exploring how we can work together to achieve our mutual goals.