-Managed 2 leadership groups alongside Clinical SMEs to determine which user-submitted requests to fulfill. -Presented builds and asks to cross-specialty clinical workgroups and leading projects that affect users enterprise-wide. -Drafted BRs and scoped out projects to connect key stakeholders with organizational leadership.-Assisted operations and clinical areas with building workflows that affect both clinicians and support staff.-Represented issues and solutions for several outpatient specialties and provided organizational guidance to key stakeholders to ensure ideas and goals were brought to fruition.-Worked with team members across the enterprise to help integrate software and hardware solutions with our EHR system.-Created monthly agendas updating key stakeholders on both completed/deployed work and upcoming request. -Worked w/ our training team to ensure providers for my specialties had appropriate training for key features and workflows.

•Taught end users proper user work-flow on EPIC EHR and CITRIX, analyzed application rules and builds, Identifying feature breaks and triaging the matter to the proper build owners and vendors for fixes. •Processed EHR changes through both ServiceNow's change management workflow and Epic's Content management workflow in POC. •Identified issues in regards to server/OTX based print builds and provided subsequent fixes such as print-mapping on department and LWS records, LOM upkeep and creation, print queue registrations for new printers and identifying issues that fall out-of-scope for my IT team such as print queue(EPS) configurations or device related settings that require triaging with the desktop team. •Coordinated with vendors, stakeholders and IT teams on on-going projects and ad hoc issues/feature breaks that required external expertise (Topaz, Birdeye, IPA/Trust Commerce, Epic EHR development related). •Managed user access within organization, this includes identifying LDAP and NYP-based application credential discrepancies within the user's LDAP stack, creating external Workday/sailpoint profiles and managing different records within EPIC (such as cash drawer record records, WQF memberships, groupers, rules, PGP records, etc...). •Built, configured and managed smart tools, rules, department configurations and cadence-based items like scheduling templates. •Assessed and configured user's EPIC access through EMP and SER adjustments which provided fixes to Navigators, chart review tabs and activity access. When identified with no clear solution, triaged findings to proper build teams to review.•Upkept organization OKRs on patient safety and efficiency through striving for high standards in ticket note-taking, problem ownership and end-user customer service. Allowing problems to be identified and resolved earlier on.

•Serviced multiple engagements/service tickets on Salesforce connecting clients with a plethora of resources from different city agencies, non-profits, and other public entities.•Triaged service tickets based on initial referral dates, displayed need/urgency. •Engaged with individuals on Covid-19 testing sites that took rapid molecular and PCR testing and provided first contact assistance prior to test results and connecting them to much needed city resources after. •Assisted with translation in Spanish, Cantonese and Mandarin on all steps of the Covid testing process at the POC sites, vaccination sites and remote-based work.•Directly created service/work orders and referrals for clients under multiple city programs on different platforms such as: Direct Food orders(GetFood + Airtable Platforms), Vaccination appointments (MTX vaccination management software), Care Packages (Salesforce), Childcare and personal hygiene items (uploaded requests to company via Google forms), Financial assistance referrals (NYDIS).•Assisted on-site clients with technical/software related issues on EHRs used by NYCHHC (Epic systems and MyChart); verified PHI + linked multiple users as proxies on Epic, recovered and reset client credentials on MyChart on both user-end and Epic.•Provided aftercare service such as test results printouts and taught clients how to use MyChart to book appointments or pre-register for POC sites for additional services.

• Supported historical vaccination efforts for multiple DOHMH-run/sponsored vaccination sites in the Brooklyn, Staten Island and Manhattan in many roles: Flow Monitor, IT Support, Flow Monitor Coordinator (supervisory position) and Client Assist Unit Lead (Part of on-site POD leadership). •Screened and registered initial intake to ensure vaccination eligibility based on state and city policies. •Navigated traffic flow between multiple registration desks, vaccination areas and post vaccination care areas to ensure orderly operation.•Assisted vaccinators (RNs, EMTs and physicians) and fellow flow monitors with IT support & troubleshooting technical issues in DOHMH issued IPADs and MTX vaccination platform (base software used in all city run sites).•Triaged daily administrative, technical and policy issues based on order of severity and date of request. •Supervised fellow flow monitors to ensure that everyone was following proper standard operating procedure. •Performed morning announcements for a team of over 35+ team members to discuss changing policies, SOP, assignments and new eligibility criterias. •Onboard new personnel and trained them in using our POD software, workflow, and public policy.•Participated in end of day meetings with fellow leadership staff (Pod leader, Administrative leader, HR and clinical leaders)to improve ongoing day to day operations.

• Enumerated individual households and completed over 25-30 questionnaires on a daily basis.• Built Rapport and resolved ongoing system issues for non-compliant household throughout area of operation• Handled translations for Spanish, Cantonese and partially Mandarin and Italian for the Bensonhurst and surrounding neighborhood enumerations. Tagged along with other enumerators as on-site translation resource.• Sworn an Oath of Non-disclosure and protected individual household privacy, knowledgeable in census SOP for data protection and asset loss.• Provided QA and fraud detection through investigative follow ups on existing completed questionnaires.• Selected to be part of the final closing teams based on enumeration effectiveness. (performance-based position with less than 30% acceptance rate for all field enumerators). Our team became one of two final closing teams that achieved 100% enumeration in the US Northeast region.

• Reconciled daily check deposit, wires and electronic transfers into receivables ledger and updated entries on corporate netsuite database.• Chased delinquent client accounts for 3 company agencies (Streeters, CLM & M.A.P).• Supported over 12 production agents and their subsequent clientele. Increased cash flow through timely & effective chases on overdue invoices.

• Translated and handled cases across departments that required Spanish and Cantonese.• Managed end-to-end wage garnishments for over 10,000 closed and active judgments.• Managed disgruntled judgment debtors and non-compliant employers on a daily basis.• Liaised and brokered case settlements, and payment arrangements between creditors, debtors and their subsequent attorneys. • Followed up upon court due diligence on Order to Show Causes, Bankruptcies, Judgment Vacates, Stipulations and other court orders of sensitive nature.• Managed daily and monthly administrative processes and scheduling for vehicle auctions of 40+ vehicles

• Managed and supported customers, company partners, and sales reps through a cloud ticketing service(Issuetrak), phone and e-mail on a daily basis.• Audited whole-sale shipping accounts for service failures, refunds and open disputes with logistic carriers.• Imported all customer and partner Fedex, Globegistics, DHL and TNT airway bills and personal shipments into REMS(Rocksolid Enterprise Management Systems), a logistic-based CRM platform that managed airbills, client products and invoicing.• Created accurate invoicing & book-keeping for company partners and their clients' logistic charges. • Calculated proper royalties, rate adjustments and carrier credits to company partner's and reps.

• Handled website optimization: Onsite web development and offsite link building.• Product placement and promotion for Company managed brands: Chicposh, New York Baby Shop, Click-N-Hit. • Handled phone marketing and product fulfillment as well as customer support for company strategic partners.• Updated company listings (Phone & E-mail marketing campaigns) • Analyzed website layout/mapping design for clients and provided reports on local competitors.• Multi-media marketing: Facebook, Twitter, Pinterests, syndicated content feeds and blogging.• Engaged in entry business relations with Bloggers, magazines, E-zines, Market Freelancers, other existing E-commerce etc…for advertisement and cross promotion of our brands (both organic and paid sources).• Inventory selection and development using E-Commerce Platforms: Wordpress & Interspire