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@mindshift.com
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10 phones found area 919, 801, 307, 303, and 786
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Ed Comer is listed as Customer Relationship Leader | Drives Service Team Excellence in Post-Sale Support at Ricoh USA, Inc., a company with 15406 employees, based in Raleigh, North Carolina, United States. AeroLeads shows a work email signal at mindshift.com, phone signal with area code 919, 801, 307, 303, 786, and a matched LinkedIn profile for Ed Comer.
Ed Comer previously worked as Director of Customer Success at Ricoh Usa, Inc. and Regional Operations Manager at Mindshift Technlogies. Ed Comer holds Ms from Purdue University.
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AeroLeads found 1 current-domain work email signal for Ed Comer. Compare company email patterns before reaching out.
Being on the front line working closely with clients, where I can make a difference, is the place I love to be. I enjoy facing challenging problems that have no apparent resolution, and coming up with creative solutions that benefit both the customer and my employer.
Listed skills include Leadership, Training, Change Management, Crm, and 30 others.
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A career timeline built from the work history available for this profile.
► Responsible for $2.3M in Monthly Recurring Revenue ($27.6M Annual Recurring Revenue)► Led the Customer Success Program for the largest customers contracted with Ricoh IT Services► Participated in the rollout of Gainsight software
Raleigh, NC
Steer customer relationships with nearly 300 managed IT services clients nationwide. Manage a team of 11 Account and Technical Account Managers charged with post-sale support to nurture strong client relationships, facilitate resolution of customer escalations, increase customer satisfaction, and decrease client turnover. ► Improved customer communication.
Raleigh, NC
Directed IT support relationships with 60+ small- and medium-sized clients. Orchestrated significant process improvements to deliver enhanced customer experiences; maintained an overall customer satisfaction score of 98% over tenure.► Created a Disaster Recovery Plan and mobilized its implementation within five national call centers► Executed a Customer.
Raleigh, NC
Guided 18 exempt and nonexempt Tier II HR Program associates. Facilitated seamless transition of work during transition from Fidelity Investments to IBM, and eventually, the Philippines.► Influenced staff during highly unstable transitions, inspiring a team knowledgeable of impending layoffs to focus on the customer► Commanded a demanding customer support.
Raleigh, NC
Managed team of 25 associates including inbound call representatives and retirement benefit coordinators supporting IBM’s 120,000 active employees and 200,000+ retirees. ► Tasked with adapting training and change control processes during a major new retirement plan initiative► Reviewed, revised, and implemented staffing and training plans with key client.
Raleigh, NC
Provided financial analysis and cost leadership for a $130M division delivering defined benefit, health and welfare, and HR payroll services to more than 500,000 participants. Developed budgets, reported monthly metrics analysis to senior management, and formulated quarterly and annual forecasts.► Led implementation of Activity Based Costing (ABC) Models.
Miami, FL
Led team of 16 staffing representatives throughout Latin America. Guided team on staffing policy and practices, shared best practices, and implemented tech-driven process improvements. Compiled, analyzed, and reported on data to track headcount, attrition, and performance appraisals.
Raleigh, NC
Served in variety of analyst positions as part of HR leadership development program. Provided support for pension and compensation plans.► Led educational team in new cash balance pension plan, providing training support for over 300 employees in HR service center, staffing, and on-boarding organizations► Led testing team and created tool for testing.
Other employees you can reach at ricoh-usa.com. View company contacts for 15406 employees →
Toni Immersi
Colleague at Ricoh Usa, Inc.
Cedar Grove, New Jersey, United States, United States
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CS
Connie Searing
Colleague at Ricoh Usa, Inc.
Charlotte, North Carolina, United States, United States
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JR
Joseph Reinford
Colleague at Ricoh Usa, Inc.
Boyertown, Pennsylvania, United States, United States
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GC
Giorigna Cortez
Colleague at Ricoh Usa, Inc.
Los Angeles Metropolitan Area, United States
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MR
Mayra Rangel
Colleague at Ricoh Usa, Inc.
Edinburg, Texas, United States, United States
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GH
Gilbert Hernandez
Colleague at Ricoh Usa, Inc.
Beaverton, Oregon, United States, United States
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SB
Scotty Boggs
Colleague at Ricoh Usa, Inc.
Lexington, Kentucky, United States, United States
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JS
John Scott
Colleague at Ricoh Usa, Inc.
Humble, Texas, United States, United States
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CT
Carroll Trimiar
Colleague at Ricoh Usa, Inc.
United States, United States
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JA
Jose Angel Rosales Nuñez
Colleague at Ricoh Usa, Inc.
Netzahualcóyotl, México, Mexico, Mexico
View →
Quick answers generated from the profile data available on this page.
Ed Comer works for Ricoh USA, Inc..
Ed Comer is listed as Customer Relationship Leader | Drives Service Team Excellence in Post-Sale Support at Ricoh USA, Inc..
AeroLeads has found 1 work email signal at @mindshift.com for Ed Comer at Ricoh USA, Inc..
AeroLeads has found 10 phone signal(s) with area code 919, 801, 307, 303, 786 for Ed Comer at Ricoh USA, Inc..
Ed Comer is based in Raleigh, North Carolina, United States while working with Ricoh USA, Inc..
Ed Comer has worked for Ricoh Usa, Inc., Mindshift Technlogies, Mindshift Technnologies, Ibm, and Fidelity Investments.
Ed Comer's colleagues at Ricoh USA, Inc. include Toni Immersi, Connie Searing, Joseph Reinford, Giorigna Cortez, and Mayra Rangel.
You can use AeroLeads to view verified contact signals for Ed Comer at Ricoh USA, Inc., including work email, phone, and LinkedIn data when available.
Ed Comer holds Ms from Purdue University.
Ed Comer is listed with skills including Leadership, Training, Change Management, Crm, Process Improvement, Performance Management, Customer Service, and Program Management.
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