Responsible for managing impactful and competitive global compensation programs for over 5,500 employees in 42 countries.

Direct team of four compensation and three HRIS professionals with the mission of providing superior customer service to approximately 23,000 non-exempt hourly employees and 3,000 exempt salaried employees in over 215 locations.

-Responsible for the on-schedule implementation and client service support of our Compensation Planner tool for a portfolio of over 40 large and high-profile clients, such as Disney, Deloitte, Dow Jones, Philips, SanDisk, Snap-on Tools, and Xerox-Worked with clients and internal teams to ensure that clients’ unique compensation plan requirements were being met for all pay elements including base pay increases (merit, lump sum, promotion, market adjustments), short-term incentives (spot awards, performance-based, mandatory, etc.), and long-term incentives (stock options, time or performance-based restricted stock awards)-External escalation point for clients and internal escalation point for the ADP project teams-Strong focus on client satisfaction by providing stellar service and establishing positive defining moments-Direct management and development responsibilities for a team of 14 Project Managers and Implementation Consultants-Developed and maintained client relationships that result in referenceable accounts and contract renewals

-Coordinated with clients and internal project teams of 4 – 8 associates to understand requirements and configure base software products that provide compensation planning, employee self-service, and manager self-service tools to their employees. -Partnered with clients to interface to their HRIS systems of record including ADP (Enterprise, Vantage, GlobalView), PeopleSoft, and SAP.-Managed external client relationships with compensation teams at Fortune 500-sized companies on a daily basis. -Created and maintained resource plans and project plans around each client's focal compensation cycle. -Estimated and executed change requests for out-of-scope work for assigned clients resulting in over $100,000 in additional revenue each year.-Responsible for establishing and tracking project budgets, resource plans, timelines, and project teams. -Used even-tempered and amiable personality to successfully mend previously contentious client relationships. -Managed projects from design and requirements through UAT and post-production support. Translated business requirements into technical specs for the development team.

-Used relationship management skills to foster networks of valuable resources that I leveraged to achieve success in my projects. -Acted as a liaison between the CIB Business Units, Technology, and other Corporate divisions to coordinate, facilitate, and escalate issues when appropriate. -Defined project scope, analyzed requirements, and estimated timelines for various projects. -Matrix managed cross-functional teams of 3-10 employees with diverse backgrounds. -Developed and maintained project plans outlining tasks, responsibilities, costs, and timelines. -Held project team members accountable for completing their tasks as scheduled. -Communicated progress to the project teams and senior management sponsors through presentations, meetings, or written communication.

-Led projects from analysis and design through implementation directing a staff of programmers.-Partnered with the compensation team to manage expectations and understand business requirements. -Analyzed existing and future processes, documented issues, and presented options for automated solutions. -Created business requirement documents for application developers based on discussions with the compensation team.-Cultivated and maintained a productive relationships with counterparts in the Corporate HR Systems group.