Edd Kiggins Email and Phone Number
Throughout my 18 years of experience in the hospitality industry, I have grown into an astute & successful leader with a proven track record in multiple businesses. I have developed a skill-set and passion for motivating and developing others to reach their potential, and take pride in implementing a culture of positivity, high standards and brand values for my teams within high-end & high volume multi-faceted venues.My experience has led me to deliver strategies through a great understanding of people and P&L control - delivering on budgets & operational fiscal targets, and driving teams to surpass these objectives and fiscal goals. I have a strong comprehension of H&S and Food Safety auditing, FOH service & standards, staff training, ratios of promotion/marketing to sales, as well as having extensive experience dealing with authorities, services & suppliers.My gregarious, infectious and positive personality compliments a firm but fair way of working through training and leading by example, with a constant gentle pressure consistently applied for us all to succeed. I have a positive professional history of surpassing all objectives and targets set before me, and I would be an efficacious addition to any hospitality or leisure group that strives for excellence and progression in every aspect of their business.
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Operations Manager, CotswoldsPublic House May 2024 - PresentOxfordshire, England, United Kingdom -
Senior General ManagerDishoom Sep 2017 - May 2024London, England, United Kingdom- No.4 overall in Times Top 100 “Best Companies to Work For” 2021- Dishoom Kensington (Nov’17) Dishoom Carnaby (Apr ‘22) & Dishoom Canary Wharf (Jan ‘23)- Operating multiple 300+ pax restaurants in London, opening 8am-12am daily - regular weeks of 8000+ guests.- Ingrained a hands on culture of training, development and empowerment with very low staff turnover across 3 sites with 450+ team members. Trained and developed 30+ managers for wider estate.- Full business and team management accountability, implementing weekly H&S and Food Safety audits, financial forecasting, marketing and business strategy whilst reporting weekly successful and monthly financial reviews.- Guest feedback obsessed over, reviewed and acted upon weekly with over 150 pieces per site, obtaining an average 94% 10/10 rated. -
General ManagerThe Columbo Group Sep 2015 - Aug 2017The Blues Kitchen, Brixton• General Manger at a 600 capacity restaurant, bar and live music venue with a turnover in excess of £5m pa.• As of May '17 p&l accounts, have turned business from -26% loss to profiting 19% EBIDTA• Have developed all my own management and supervisor team (total of 9)• Implemented strict BOH Procedures including Food & H&S auditing, P&L composition & control, Recruitment for 100+ member team, financial guidance and general accountability for the BOH structure of the business.• FOH responsibilities for restaurant, bar & floor staff, customer experience and music/event coordination• Creative control with regards to entertainment, hospitality delivery & style and team building. -
General ManagerInception Group May 2013 - Aug 2015London, United Kingdom• Operating Bunga Bunga - a multi-faceted, 3 floor hospitality venue comprising of a 120 cover restaurant, 34 cover private dining room and 220 capacity nightclub & bar, gross turnover in excess of £3.7m pa.• Increased L4L EBITDA by 5.1% and overall GP% by 3.2% - business split of 33% dry sales & 67% wet.• Managing a team of over 60 personnel incl. managers, bar & floor staff, chefs, entertainers and security - instilling in them a strong focus on product quality & service. • May '13 - May'14 launched and operated 'disco' in Soho before transferring to Bunga Bunga.• Opened as a member’s nightclub in Kingly Court,W1. 6th venue launch as a General Manager.• Successfully negotiated and achieved a capacity increase from 80 to 150 with Westminster Council. -
General ManagerEclectic Bars Jun 2010 - May 2013Lola Lo, Oxford• Presented with ‘General Manager of 2012’ award at Eclectic Clubs & Bars Conference, Ibiza• April ‘11 began tenure at Lola Lo, Oxford. High end tiki bar & club –focus on table service, champagne & premium spirit sales, exclusive customer profiling, high-end market targeting.• 1st year - 32.6% EBITDA uplift on HO forecast. 2nd year sales – 10.4% increase on LfL EBITDA conversion.• June ’10-April ’11 launched Manchester Sakura & Norwich Lola Lo and operated Cambridge Fez Club as Acting General Manager. -
Event ManagerLoughborough University Jun 2007 - Jul 2010Loughborough Students Union, Uk• In charge of all selling and staging all special events and private hires, direct report to General Manager of LSU.• Implemented new CRM and bookings system.• Created a ‘private hire strategy’ for the 5 room, 3700 capacity venue. L4L event increase of; Y1 23%, Y2 14%, Y3 18%.• Revamped and launched the ‘Private Hire Package’, Loughborough SU ‘private hire sales’ rose by 63% on quarterly LfL bookings. -
Assistant Manager / Head Of Promotions And EventsRain Nightclub May 2005 - May 2007Loughborough, Uk• Y1 | Increased L4L attendance by 17% sales by 19%. Y2 | L4L attendance up by 11% sales by 14%• Gained further knowledge GP importance, working to budgets & driving sales to exceed targets.
Edd Kiggins Education Details
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Drama & English Literature -
Rendcomb CollegeA | B | A -
Dubai College3 X A*, 6 X A & 2 X B
Frequently Asked Questions about Edd Kiggins
What company does Edd Kiggins work for?
Edd Kiggins works for Public House
What is Edd Kiggins's role at the current company?
Edd Kiggins's current role is Heading up the Operations for The Bull, Charlbury and beyond…!.
What schools did Edd Kiggins attend?
Edd Kiggins attended Loughborough University, Rendcomb College, Dubai College.
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