 Developing Business Plans. Developing Marketing Strategies. Interviewing and Recruiting Staff for Outsourcing Services in Man Power/ labour. Ensuring all departments carry on their duties efficiently. Ensuring staff leaves are well organized and staffs go on leave at the appropriate time. Responsible to check that safety and Company standards at all times are adhered to, and all incidents that occur have been reported in due time. Ensuring staff discipline is… Show more  Developing Business Plans. Developing Marketing Strategies. Interviewing and Recruiting Staff for Outsourcing Services in Man Power/ labour. Ensuring all departments carry on their duties efficiently. Ensuring staff leaves are well organized and staffs go on leave at the appropriate time. Responsible to check that safety and Company standards at all times are adhered to, and all incidents that occur have been reported in due time. Ensuring staff discipline is maintained and correct measures are taken as per the standing orders agreement. Ensuring that all trainings are planned and carried on appropriately. Managing the staff, customers, budget, Company assets and all the company resources to make the best use of the team and increase the company profitability. Responsible for both day to day running of the company and developing business plan for the long term future of the organization. Accountable to the shareholder of the company. Show less

 Ensuring that a consistent quality customer service is given to the passenger in a safe environment for their comfort and satisfaction. Providing assistance to the purser on board and leadership in economy class. Delivering in-flight customer service in economy class. Ensuring in-flight customer service is carried out to agreed company standards to exceed customer expectations.  Ensuring proper utilization of company property to guard against wastage, misuse and damage… Show more  Ensuring that a consistent quality customer service is given to the passenger in a safe environment for their comfort and satisfaction. Providing assistance to the purser on board and leadership in economy class. Delivering in-flight customer service in economy class. Ensuring in-flight customer service is carried out to agreed company standards to exceed customer expectations.  Ensuring proper utilization of company property to guard against wastage, misuse and damage.  Ensuring that all documentation in regards to bars and blankets is handled correctly.  Ensuring implementation of safety and emergency standards at all times.  Evaluating service procedures and recommending changes where necessary for efficiency and customer satisfaction.  Ensuring that crew documentation before each flight is valid and correct.  Ensuring that crew to sustain motivation, efficiency and well being on every flight. Ensuring that duty free items are sold to maximize profits on board.  Safeguarding aircraft and customer documents to minimize legal exposure.  Checking that crew appearance standards comply with company set standards. In absence of the Flight purser to act as the Flight Purser and carry on all related duties of the Flight purser including handling of documents. Show less

 End-user support-Assisted the ERP team,  Network support-Installation/upgrades i.e. windows 2000, XP and Vista, upgrading of office 2000-2003 professional.  Installation of drivers: printer, network cards. Net-op remote control administrator.  Assisted in the installation of IFE and aircraft system software for cabin crew and cockpit crew training at new pride centre classes and also guided the trainers on how to use it.  Computer maintenance-hardware and software… Show more  End-user support-Assisted the ERP team,  Network support-Installation/upgrades i.e. windows 2000, XP and Vista, upgrading of office 2000-2003 professional.  Installation of drivers: printer, network cards. Net-op remote control administrator.  Assisted in the installation of IFE and aircraft system software for cabin crew and cockpit crew training at new pride centre classes and also guided the trainers on how to use it.  Computer maintenance-hardware and software i.e. troubleshooting, configuring the mails, setting up projectors, cloning of hard disks, upgrading of pc’s, laptop maintenance, testing of thin clients. Project-installation and support. Acted as a Team leader at IT pride centre. Show less

 Information systems operations i.e. Network support, installation/upgrades. Administration- routine office work assistance. Computer maintenance-hardware and software i.e. troubleshooting.  Project -installation and support. Maintenance of the server room. Doing daily backups.

 Heavy cargo-transportation and co-ordination of local and transit goods.  In-charge of organizing which goods will be transported by each track from SDV Transami, Nairobi to Mombasa to and from. In-charge of invoicing each company including Athi-river mining for any goods that have been transported by MIMUKI Transport Services. Collecting ready Cheque’s for the company.  Ensured Tax returns where done monthly and yearly recorded, Payments done on time to Kenya Revenue… Show more  Heavy cargo-transportation and co-ordination of local and transit goods.  In-charge of organizing which goods will be transported by each track from SDV Transami, Nairobi to Mombasa to and from. In-charge of invoicing each company including Athi-river mining for any goods that have been transported by MIMUKI Transport Services. Collecting ready Cheque’s for the company.  Ensured Tax returns where done monthly and yearly recorded, Payments done on time to Kenya Revenue Authority.  Managed an on-line inventory of goods and services for the company while ensuring customer satisfaction and loyalty was maintained at all times. Show less

 Customer Service-was customer focused, ensured customer satisfaction and loyalty was maintained at all times.  Ensured that goods displayed met both aesthetic and health standards. Managed and made attractive displays of oil products by brands. Created awareness for new products. Managed stocks and maintained an on-line inventory.