Edd A.

Edd A. Email and Phone Number

Dynamic Adaptive Leader @
Edd A.'s Location
Syracuse, Indiana, United States, United States
About Edd A.

As an accomplished multi-unit operations leader, I have a strong record of driving operational efficiency and fueling profitability for multimillion-dollar organizations. I instill a shared vision with clear targets, expectations, and an enthusiastic commitment to providing world class customer service as a key driver of my team's success. I lead by example and drive expectations around the execution of all key sales and customer service-related behaviors. I help to create greatness by executing targeted training and coaching regularly to reward wins and to course correct behavior-related performance issues. I have led marketing efforts, business development strategies, expansions, turnarounds, and rapid growth strategies.In addition to creating a vision for my team, one of my greatest strengths is the ability to disseminate that vision throughout my team to achieve a widespread buy-in and collaboration. I am equally effective in developing and implementing strategy to bring the vision to fruition. Whether I am working towards consensus, linking teams to resources to achieve their goals, or building relationships to create greater impacts, I bring a dynamic ability to unite people together.During times of growth and change, I am highly effective in reducing innate fears by showing people how the changes will benefit them.Outside of work, I'm very family focused and enjoy boating, playing with my 4 dogs (Yorkies), and spending time outdoors.Specialties: Sales, Marketing, HRIS, Human Resources, Operations Management, Store Management, District Management, HR, Recruiting, Hiring, Training, Sales Management, Management, Leadership, Customer Service, Retail Marketing, Customer Experience, Brand Awareness, Strategic Partnerships, Operational Planning, Change Management, Business Development, ROI Optimization, P&L Management, Sales Growth, Team Leadership, Dayforce HCM, Workday, ADP, Kronos, Peoplesoft, SAP

Edd A.'s Current Company Details
Mootown Snack Shack

Mootown Snack Shack

Dynamic Adaptive Leader
Edd A. Work Experience Details
  • Mootown Snack Shack
    Restaurant Owner
    Mootown Snack Shack Apr 2022 - Present
    Syracuse, Indiana, United States
  • Walmart
    Coach
    Walmart Oct 2022 - Jul 2023
    Goshen, Indiana, United States
  • Farmers Insurance
    Insurance Producer
    Farmers Insurance Apr 2021 - Nov 2021
    Sebring, Florida, United States
    I actively source and call on leads to promote and sell insurance related products and services. Areas of expertise are: Property and Casualty, Life Insurance, Health Insurance, and Commercial Insurance.-Increased personal sales by 150% since beginning in April ($82,000 in premium sold August 2021)-Completed and attained 220 license and 215 license
  • Spectrum
    Call Center Lead
    Spectrum Jul 2019 - Apr 2021
    St Petersburg, Florida, United States
    Call center lead specializing in client order management to create a good client experience, onboarding and training of new representatives, improving call handling, coaching on call handle times, and customer escalations management. - Decreased teams call handle time by 25٪- Increased teams net promoter scores by 7٪ (from 84٪ to 91٪)
  • Payless Shoesource
    District Manager
    Payless Shoesource Nov 2018 - Apr 2019
    Tampa/St. Petersburg, Florida Area
    District Manager of 11 locations with a staff of 80 associates. Responsibilities included store audits, full profit and loss accountability, recruiting, hiring, maximizing revenue growth, customer satisfaction survey increases, P&L management, marketing, and Store Management coaching and development. - Increased district add on sales from 1.3 to 2.1 additional items per sale- Increased district average sale from $27 to $43- Year to date sales at 117% to target
  • Walmart
    Assistant Store Manager
    Walmart May 2018 - Nov 2018
    Tampa/St. Petersburg, Florida Area
    Assistant Manager of an $81 million Walmart Super Center with a staff of 90 associates. Responsibilities included driving store sales, customer service, employee work process management, vendor management, merchandising, inventory management, stocking, recruiting, hiring, performance coaching, training, and developing future leaders.- Achieved 18٪ YTD growth over target for grocery department - Increased vendor sales by 13٪ over target and 21٪ over prior year
  • Jackson Hewitt Tax Service Inc.
    District Manager
    Jackson Hewitt Tax Service Inc. Aug 2016 - May 2018
    Tampa/St. Petersburg, Florida Area
    District Manager of 28 locations with a staff of 120 associates. Responsibilities included maximizing profits, customer service, grass roots marketing, recruiting, hiring, training for tax laws and systems, headed district office count expansion, field project manager for new office designs and system development. Field project manager of projects including software testing and implementation, retail call center roll-out, retail office redesigns, and kiosk re-design testing and roll-out.- Achieved 109% to target on year over year sales- Achieved 19٪ increase in added value products- 3٪ year over year net promoter score increase from 93٪ to 96٪
  • H&R Block
    District General Manager And Regional Training Coach
    H&R Block May 2013 - Jan 2016
    Tallahassee, Florida Area
    District General Manager of 32 locations and staff of 330 associates. Responsibilities included profit maximization, district human resource management, customer service improvements, grass roots marketing, new client growth, employee retention increases, recruiting, hiring, and training. As Regional Training Coach completed new District Manager onboarding and training. Also, I co-created and instructed training bootcamp programs for new and underperforming District Managers.- Ranked 3rd out of 300 districts 2013 (first district Champaign, IL)- Ranked 17th out of 300 Districts 2014 (new district Tallahassee, FL previously ranked 252)- Ranked 9th out of 300 Districts 2015 (Tallahassee, FL)
  • Sprint
    District Manager
    Sprint Jan 2013 - May 2013
    Fort Myers, Fl
    District Manager of 5 locations with a staff of 35 associates. Responsibilities included maximizing profit, customer service, inventory purchasing and management, human resources, recruiting, hiring, and training.
  • Sprint Nextel
    Store Manager
    Sprint Nextel Mar 2012 - Jan 2013
    Orlando, Florida Area
    Store manager of one cellular retail, training, and repair location with 15 associates. Exceeded sales goal all 11 months, decreased shrink, and increased customer satisfaction CSAT scores from 82% to 96%.
  • T-Mobile
    Retail Training Store Manager (Multi-Unit)
    T-Mobile Mar 2008 - Mar 2012
    Orlando, Florida Area
    Retail Store Manager promoted to Retail Training Store manager managing 4 locations including the training center for new hire onboarding and sales bootcamps. Responsibilities included maximizing each locations’ profits, helping the district to increase individual contributions through boot camp execution, and helping to train and grow new leaders.

Edd A. Skills

Leadership Training Customer Satisfaction Management Sales Team Building Customer Retention Retail Recruiting P&l Management B2b Inventory Management P&l Customer Service Merchandising Sales Management

Edd A. Education Details

Frequently Asked Questions about Edd A.

What company does Edd A. work for?

Edd A. works for Mootown Snack Shack

What is Edd A.'s role at the current company?

Edd A.'s current role is Dynamic Adaptive Leader.

What is Edd A.'s email address?

Edd A.'s email address is ed****@****ail.com

What is Edd A.'s direct phone number?

Edd A.'s direct phone number is +131771*****

What schools did Edd A. attend?

Edd A. attended Purdue University Krannert School Of Management, St. Petersburg College.

What are some of Edd A.'s interests?

Edd A. has interest in Boating And Water Skiing, Children, Snow Skiing, Learning Foreign Languages, Poverty Alleviation, Disaster And Humanitarian Relief, Health.

What skills is Edd A. known for?

Edd A. has skills like Leadership, Training, Customer Satisfaction, Management, Sales, Team Building, Customer Retention, Retail, Recruiting, P&l Management, B2b, Inventory Management.

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