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Edwin B. Email & Phone Number
Product Consultant
at
PrismHR
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Who is Edwin B.? Overview
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Quick answer
Edwin B. is listed as Product Consultant at PrismHR, a with 462 employees, based in Kenya. AeroLeads shows a matched LinkedIn profile for Edwin B..
Edwin B. previously worked as Technical Support Specialist at Knoema and Customer Support Specialist at Xfusion - Operations As A Service. Edwin B. holds Bachelor'S Degree, Computer Science from Kisii University.
Company email context
Email format at PrismHR
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PrismHR
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Profile bio
About Edwin B.
I’m an IT professional with over 5 years of experience blending technical expertise with a customer-first mindset. From troubleshooting complex IT issues to delivering top-notch customer support, I thrive on solving problems and making technology work for people. My goal? To drive seamless operations and ensure customer satisfaction every step of the way.Skilled in Big Data, Data analysis, PHP, WordPress, JavaScript, AWS cloud, and cyber security analysis.Certifications and degrees include:- BSc Computer Science- Cyber security analyst (Cybershujaa)- AWS cloud practitioner- CCNA- Customer Support training
Current workplace
Edwin B.'s current company
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Prismhr
4 roles
Edwin B. work experience
A career timeline built from the work history available for this profile.
Technical Support Specialist
CurrentResolve incidents and fulfill requests accurately and efficiently.Assessing the quality of customer support provided by teammates based on predetermined criteriaMotivate the Customer Service team to ensure they execute their roles diligentlyReviewed refund claims and decided whether or not to process themProviding user support via phone, email, Zendesk tickets, and live chat.Respond to and resolve complex client issues through incident recognition.Work closely with our product and engineering teams to ensure issues are resolved.Research, isolation, resolution, escalation, and follow-up of Jira tickets.Assisting customers with product setup and resolving any issues they might experience.Conducting online training and support to clients.Conducted training and onboarding sessions for new team members. Analyzing customer feedback and advising management and CSMs on areas of improvement.Document and maintain a knowledge base document for future reference and training.
Jul 2021 - Present
Customer Support Specialist
Current
Jun 2021 - Present
Information Technology Support Specialist
Adrek Ltd
Jan 2017 - Jan 2021
Team & coworkers
Colleagues at PrismHR
Other employees you can reach at prismhr.com. View company contacts for 462 employees →
MC
Mike Carelli
Colleague at PrismhrBarnstable County, Massachusetts, United States
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MW
Michael Wolff
Colleague at PrismhrFallston, Maryland, United States
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GW
Greg Walters
Colleague at PrismhrPhoenix, Arizona, United States
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SR
Shiva Raj
Colleague at PrismhrThiruvananthapuram, Kerala, India
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KS
Kevin Snyder
Colleague at PrismhrDenver Metropolitan Area, United States
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PA
Phillip A. Mcintyre Jr.
Colleague at PrismhrAtlanta, Georgia, United States
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KK
Keri Kremer, Cpp
Colleague at PrismhrGreater Tampa Bay Area, United States
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SM
Sarah Mendoza
Colleague at PrismhrWood-Ridge, New Jersey, United States
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AE
Austin East
Colleague at PrismhrUnited States
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BS
Brandi Sanders
Colleague at PrismhrBonaire, Georgia, United States
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Mike Carelli
Colleague at PrismhrBarnstable County, Massachusetts, United States
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MW
Michael Wolff
Colleague at PrismhrFallston, Maryland, United States
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GW
Greg Walters
Colleague at PrismhrPhoenix, Arizona, United States
View →
SR
Shiva Raj
Colleague at PrismhrThiruvananthapuram, Kerala, India
View →
KS
Kevin Snyder
Colleague at PrismhrDenver Metropolitan Area, United States
View →
PA
Phillip A. Mcintyre Jr.
Colleague at PrismhrAtlanta, Georgia, United States
View →
KK
Keri Kremer, Cpp
Colleague at PrismhrGreater Tampa Bay Area, United States
View →
SM
Sarah Mendoza
Colleague at PrismhrWood-Ridge, New Jersey, United States
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AE
Austin East
Colleague at PrismhrUnited States
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BS
Brandi Sanders
Colleague at PrismhrBonaire, Georgia, United States
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1 education record
Edwin B. education
-
Kisii University
FAQ
Frequently asked questions about Edwin B.
Quick answers generated from the profile data available on this page.
What company does Edwin B. work for?
Edwin B. works for PrismHR.
What is Edwin B.'s role at PrismHR?
Edwin B. is listed as Product Consultant at PrismHR.
Where is Edwin B. based?
Edwin B. is based in Kenya while working with PrismHR.
What companies has Edwin B. worked for?
Edwin B. has worked for Prismhr, Knoema, Xfusion - Operations As A Service, and Adrek Ltd.
Who are Edwin B.'s colleagues at PrismHR?
Edwin B.'s colleagues at PrismHR include Mike Carelli, Michael Wolff, Greg Walters, Shiva Raj, and Kevin Snyder.
How can I contact Edwin B.?
You can use AeroLeads to view verified contact signals for Edwin B. at PrismHR, including work email, phone, and LinkedIn data when available.
What schools did Edwin B. attend?
Edwin B. holds Bachelor'S Degree, Computer Science from Kisii University.
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