• Leading a European online gaming community of 400+ members targeted at ages 14 - 30 from various backgrounds• Managing a team of three• Utilising Social Media platforms to promote the community• Effectively using Copywriting to maintain high community engagement• Producing and promoting content updates• Developing and encouraging relationships• Branding the community from the ground up

• Casting via Twitch to an average of 200 viewers• Developing new strategies to engage our current user base and gain new sign-ups• Creating engaging Copywriting to promote the platforms values• Managing over 6,000 members via Discord• Assisting in gaining over 10,000 unique sign-ups to our platform xpulz.com• Utilising Social Media including Twitch, Twitter, Facebook & Reddit to promote the platform• Coordinating and Managing events

• Delivering high quality and speed resulting in maintaining a strengthened lab system• Providing new workflow methods• Planned and developed the lab successfully resulting in better operations• Handling audits reducing cost of sales• Successfully changing staff perspective of lab promoting a new work culture

• Maintaining the 'Specsavers Journey' framework working alongside the collections department• Building customer relations and concern handling• Working between the lab and shop floor to influence strategies resulting in a positive and consistent workflow• Training staff and assisting in leading high morale and team culture

• Working alongside the sales team developing customer relations• Providing training to shop floor staff regarding lab systems• Studying alongside working strengthening personal time management

• Leading a new product ordering strategy between two branches to reduce cost of sales• Running week on week audits to influence the sales and lab teams respectively• Strong utilisation of self initiated time management• Communicating between lab and sales successfully resulting in smoother operations

• Working in a fast paced challenging environment providing a workload for two stores• Utilising a keen eye for detail to achieve high quality finished products• Contacting suppliers and placing orders with cost effectiveness as a core goal• Reducing cost of sales by directly influencing workflow with new strategies• Working alongside the sales team to provide training regarding lab ordering to reduce cost of sales

• Working as part of the dispensing team in hitting targets week on week.• Producing new targets and goals within the sales team. • Promoting techniques and methods to achieve financial goals for the business and maintaining strong customer relationships.