SR Support Escalation Engineer with the Cloud & Infrastructure Solutions Identity and Security Team. Rights Management Services and Azure Information Protection support lead handling the majority of the Azure Rights Management and Active Directory Rights Management Services issues at Microsoft. Work closely with the product group to keep them apprised of top issues, file bugs and develop support strategies for new features. Responsible for case review of an international team and formulation of strategies for resolution.Wrote the majority of training and ramping guides for RMS related technologies.On our Azure Mobility Pod pilot supported Azure Active Directory domain sync, mobile client connectivity and interoperability as well as Intune.On the Security Team dealt with malware and system intrusion Incident Response cases. This involved working with customers to identify malicious software and activity then assist them in recovery or mitigation. Attack analysis required reading many different system logs, using tools such as Process Monitor, Process Explorer and Autoruns, as well a specialized in-house forensic tools to identify issues. Also routinely read network traces to identify the source and type of traffic that is potentially malicious. This required a good working knowledge of the OS and security principles as well as network protocols.

Technical lead in Developer Support Internet Team supporting Internet Information Server and related technologies. Over two years in a technical lead role in IIS (Internet Information Services) and 3 months interning with CPR (Critical Problem Resolution). Both of these roles required user mode debugging skills as well as being able to read network traces and performance logs. Responsible for reviewing cases of my team members and providing technical direction. Served as an escalation point for cases.Other Responsibilities included interviewing candidates, training new hires and technical development of the team.

Developer Support Internet Team supporting Windows Media Services, Proxy Services and Internet Information Services. Provided technical support to software developers and administrators using IIS, Proxy Server, and Windows Media Services. Technical Lead in Windows Media Services

Corporate Networking Support group supporting Windows NT Performance, Services for Macintosh and Print Services in Windows NT Server. Primarily dealing with cross platform network integration issues and performance troubleshooting. Technical lead for Services for Macintosh.

Supporting Windows 3.1, Windows for Workgroups and NT 3.1 I was a member of the small team that supported the original NT beta.

Responsible for researching and prototyping new hardware designs requiring electronics assembly and metalwork. Testing new designs and documenting functionality issues or maintenance concerns. Supporting and troubleshooting hardware installations in the US and Japan using standard electronic test equipment such as oscilloscopes, logic analyzers, and voltmeters, also cable assembly and soldering.Fabrication work included basic arc welding and spot welding.