Eddie Chao Email and Phone Number
I am a results-oriented Director of Business Development and Operations Manager with over 16 years of experience in leadership and team management. With a proven track record of success, I have led teams of up to 27 people, exceeding expectations and achieving goals in a variety of industries. My expertise lies in my strong analytical skills, combined with a logistically minded approach that allows me to make informed decisions and ensure smooth operations. I bring a unique ability to identify new opportunities, develop partnerships, and optimize business to increase efficiency and productivity. I have been a hands-on leader who is dedicated to building high-performing teams that deliver results. My leadership style is based on transparency, open communications, and a collaborative approach that fosters a positive work environment and promotes a culture of excellence. Can add value by:• Developed and implemented a comprehensive business development plan during Covid that resulted in a 75% increase in revenue and generated multiple referrals from satisfied customers.• Led cross-functional teams to streamline operational processes and optimize analytics for claims resulting in a 300% increase in the census and improved customer satisfaction.• Built and maintained relationships, negotiated deals, analyzed financial data, managed budgets, and collaborated with others to achieve business objectives to develop and implement business plans that drive revenue growth. echao80@gmail.com
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Director Of Growth And OperationsAmada Senior Care May 2024 - PresentSan Clemente, Ca, UsAs an advocate of seniors and veterans, I am privileged to have the opportunity to strategically coordinate the care for those who have given so much to their country and community.
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Operations ManagerEnvironment Control Services Jul 2023 - May 2024 -
Operations ManagerAmerican Health Plans Inc. Nov 2021 - Mar 2023Franklin, Tennessee, UsConducted training sessions for skilled nursing administrators at numerous partner facilities in Idaho and Utah. Focused sessions on financial implementation and revenue-sharing strategies. Provided PowerPointpresentations to staff, specifically billing, and claims. Collaborated with team to ensure resident retention and satisfaction remained the top priority. • Customized PowerPoint presentation to address the CEO's concerns and questions regarding revenue logistics of our plan, which resulted in the CEO giving full support and commitment to maximize membership within all partner facilities, leading to a 200% growth in the census.• Collaborated with cross-functional teams to optimize analytics for claims and billing, resulting in timely payments and minimizing the accounts receivable revenue cycle for partner facilities, leading to a 300% increase in the census that quarter. -
Chief Executive OfficerGracious Living Senior Care Llc Jun 2015 - Nov 2022Managed the daily operations of multiple facilities and prioritized the safety and well-being of all residents. In addition, provided training and conducted safety-check regulations to maintain compliance and empowered administrators to achieve success through synergistic collaboration. • Implemented effective Covid lockdown protocols with adherence to CDC guidelines, resulting in zero Covid cases, a strong reputation and network, and in 2020 your profit net loss report showed an excess of $400k. • Created a beautiful Rose Garden in the center of our community through Project Wise, resulting in increased business reputation, improved community standing, and a 60% boost in revenue that year. • Reduced monthly food expenditures by 35% by having administrators review resident meal preferences and renegotiating food vendor contracts in response to increased cost of expenses. • Revamped workflow processes and consolidated specific tasks to increase productivity and generate more significant revenue, resulting in a 200% increase in revenue for the quarter and reduced hours for administrators. -
Area Director Of OperationsHealthy Living At Home, A Mission Healthcare Company May 2019 - Mar 2020Marketed to various accounts to drive growth for the company and provide daily support and coordination of clinical logistics to clinicians within the managed territory. Formed a marketing team that executed multiple efforts to strategically expand the company's footprint. • Resolved an issue with a medication discrepancy for a patient, taking necessary steps to prevent future occurrences and resulting in gratitude from patients and doctors and tripled growth from that account alone that year. • Retained big, dissatisfied accounts by taking immediate action to resolve their concerns and prevent future issues, resulting in a 500% growth in the census that year. -
Senior Account ManagerMission Healthcare Feb 2013 - Jun 2015San Diego, Ca, UsLed a team of five, successfully launched a new territory, and exceeded expectations by achieving over three times the projected growth. From a business development standpoint, overseeing all operations to ensure the territory's success. -
Account LiaisonHcr Manorcare Mar 2011 - Sep 2012Toledo, Ohio, UsPromote and facilitate business relations among doctors and hospitals by creating mutual benefiting programs and incentives. Ensure the efficiency of our services through thorough processes and accessibility. Support the community by effectively networking with different resources to produce a market for the benefit of the senior community. -
Account ExecutiveAmedisys Home Health & Hospice May 2010 - Feb 2011Baton Rouge, Louisiana, UsTrained new agents in the sales process and helped them become acclimated in the products. As a certified senior advisor I taught classes in regards to Medicare and long term care to new sales representatives. Performed many seminars at assisted living facilities to educate seniors about Medicare and their choices for maintaining their quality of life. -
Community LiaisonAccentcare, Inc. Jan 2009 - Apr 2010Dallas, Texas, UsMarketed many hospitals and skilled nursing facilities to promotebusiness and mutual benefit.Met with social workers and doctors to become a resource fortheir patients long term care.Called various organizations to setup activities for the patients to further their physical and cognitive retention.
Eddie Chao Skills
Eddie Chao Education Details
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San Diego State UniversityInternational Business -
University Of California, RiversideB.A. Business Economics
Frequently Asked Questions about Eddie Chao
What company does Eddie Chao work for?
Eddie Chao works for Amada Senior Care
What is Eddie Chao's role at the current company?
Eddie Chao's current role is Director of Growth and Operations at AMADA Senior Care.
What schools did Eddie Chao attend?
Eddie Chao attended San Diego State University, University Of California, Riverside.
What skills is Eddie Chao known for?
Eddie Chao has skills like Leadership, Product Marketing, Presentation Skills, Collaborative Problem Solving, Team Building, Financial Performance, Public Speaking, Business Relationship Management, Key Account Management, Medicare, Sales, Market Planning.
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