Eddie Cuevas Email and Phone Number
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I am a technically-sound and business-sensible professional with extensive service delivery and IT management experience overseeing Senior System Engineers. I am an insightful leader with hands-on and in-depth knowledge of enterprise infrastructure delivery and operations environments able to maintain focus on achieving bottom line results while implementing advanced technologies and business solutions. I have a track record of providing cost savings through vendor negotiations and system improvements along with an exceptional record of consistently achieving goals and objectives.I am a strong believer in employee accountability and empowerment. This along with my ability to work as a team player, meet deadlines on time and on budget, successfully work with other departments and go the extra mile, have been key to my successes as an IT Manager as well as an Engineer.Thorough Understanding:SAN (HP XP Frame, 3par, Hitachi, EMC)NAS (NetApp vFiler)Networking (Cisco Switches, Routers, Firewalls & Load Balancers)Security (IDS, Anti-virus, DMZ)Monitoring (HP OpenView, BMC Partrol, NetIQ)Backups: (NetBackup, NDMP, Snapshots)Data Center: (Asset Management, Rack Layout, Cabling, Circuits, Power, HVAC, Security, Shipping/Receiving, Smart Hands)Processes:Incident Management, Problem Management, Change Management & Critical Situation Management.Specialties: VMware 4.x, Windows 2003/2008 Deployment, Active Directory, Veritas Clustering, MS Clustering, TCP/IP, DNS, NFS, VMFS
Aaa Mountain West Group
View- Website:
- aaa.com/aaa/212/careers/index.html
- Employees:
- 3367
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Infrastructure And OperationsAaa Mountain West GroupPhoenix, Az, Us
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Infrastructure/OperationsAaa Dec 2018 - Present -
Service Management Office ConsultantTaos Nov 2015 - Dec 2018Taos - Consultant: As a Consultant, I am responsible for Information Technology Infrastructure Library (ITIL) governance including overseeing problem, incident, and change management as well as reporting. I work in continuous collaboration with personnel on Problem and Change Management team, communicating issues to improve effectiveness of resolutions and I also handle vendor relations, cultivating and maintaining rapport and lines of communication to find and leverage areas of mutual benefit.Taos – Customer Success Manager: In this capacity, I managed responsibilities related to a multi-million-dollar account including providing monthly metrics and critical incident escalation support to client. Additionally, I handled incident and problem management support, SLA management, and hosted QBR and reoccurring operational review meetings. I continuously leveraged industry experience and knowledge to perform trending and analysis review, using acquired information to find sales opportunities. -
Global Server ManagerVelocity Technology Solutions Oct 2014 - Sep 2015I oversaw large, multi-million-dollar, complex global projects while managing a staff of 15 Systems Engineers, leading capacity planning for compute, storage, and backups. I guided the design, implementation and maintenance of compute, storage (3 tiers), and backup infrastructure across multiple data centers and met regularly with executive management, LOB leaders, project teams, and team leaders to review status, making recommendations, and resolving problems. I also conducted security vulnerability assessment as well as reviewed, recommended, and implemented security infrastructure changes for multi-million-dollar projects. And I managed service provider relationships and guided implementation of dozens of new customer environments from pre-sales calls through post go-live transitions. -
Sr Information Systems ManagerCorinthian Colleges, Inc. Jan 2014 - Oct 2014Phoenix, Arizona AreaI hired, trained, developed, and led a team of Senior Systems Engineers while managing and allocating a $2 million-dollar IT budget. I also provided departmental direction and full design, installation, engineering, implementation, support, training, administration, and management authority. -
Sr System AdministratorEpocrates, Inc. Oct 2012 - Oct 2013
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Service Delivery ManagerXerox Feb 2009 - Dec 2012Phoenix, Arizona AreaFocal point for my customer accounts. This includes customer requests, escalations, reporting, critical situation management, etc. -
It Advisory SpecialistIbm Mar 2005 - Feb 2009 -
System AdministratorCorio 1999 - 2005
Eddie Cuevas Education Details
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Electronics
Frequently Asked Questions about Eddie Cuevas
What company does Eddie Cuevas work for?
Eddie Cuevas works for Aaa Mountain West Group
What is Eddie Cuevas's role at the current company?
Eddie Cuevas's current role is Infrastructure and Operations.
What is Eddie Cuevas's email address?
Eddie Cuevas's email address is cu****@****ail.com
What is Eddie Cuevas's direct phone number?
Eddie Cuevas's direct phone number is +148023*****
What schools did Eddie Cuevas attend?
Eddie Cuevas attended Heald College.
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Eddie Cuevas
Tempe, Az -
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4fairmont.com, yahoo.com, fourseasons.com, yahoo.com -
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