Eddie Dashiell, Mba Email & Phone Number

Jessup, Maryland

Credit Analyst & Collections Specialist -Setup new accounts with appropriate terms and credit limits, approved new equipment sales, and reviewed accounts for credit hold.-Utilized multiple collections techniques to maintain consistent contact, ensure timely payments, and resolved billing issues for 400 customers with over 13,000 invoices.-Met the quarterly goal of reducing over 90 aging by $35,000 per week in the first and second quarter.

Hanover, Maryland

June 2011 – Present Ciena Corporation Credit Analyst & Collections Specialist Promptly reviewed credit limit requests, transfers of credit, and ship hold order releases for 6,000 active customers with total outstanding accounts receivable that reached 975 million in Q3 FY 19.. Analyzed account histories, Dun & Bradstreet reports, and financial statements to provide credit recommendations for credit limit approvals from $250,000 up to $180,000,000.  Assisted with processing Letters of Credit and accounting adjustments with the account receivable and legal teams.  As a collection specialist utilized V-lookups and pivot tables to analyze and reduce past due accounts over 60 days daily by 5% and minimized write-offs.  Reduced the number of invoices over 60 days to less than 5% for 3 years in a row by proactively maintaining communication with all 65 customer contacts and escalating issues to internal and external supervisors when needed. Designed an automated warning report from Oracle OBIEE that was emailed to all internal stakeholders when accounts had exceeded 75% of their credit limit. Completed weekly reconciliations and reviews for approximately 2,000 invoices involving misapplied payments, credits, taxes, freight, and pricing errors. Provided monthly and quarterly summary reports in Excel to management of actions taken to resolve delinquency.

Owings Mills, Maryland

-Managed and led team of 14 cashiers who prepared, processed, and deposited over 800 checks totaling $10 million dollars daily. -Managed 22 processing clerks who complete and process 3,000 outbound and inbound forms daily within a 48-hour service level.-Streamlined processes and procedures so that all service levels met internal and external customer expectations in the cashiering department.-Reduced carryover volume and daily service level from 10 days to 3 days consistently by second quarter of FY07 within the processing department.-Provided effective coaching during monthly associate feedback sessions and administered quarterly performance appraisals.-Assessed training needs, provided on the job training, and scheduled required development courses needed. -Conducted behavioral interviews and assessed candidate qualifications in relation to business needs.

Owings Mills, Maryland

-Monitored and evaluated staff performance levels and developed performance plans to meet customer service objectives for 12 customer service associates. -Provided direct customer service on escalated calls with complex and sensitive issues while ensuring strict adherence to company policies and procedural guidelines as well as compliance with federal privacy requirements.-Supported, and provided effective coaching and constructive feedback to team and administered performance appraisals.

Owings Mills, Maryland

- Completed work evaluation and quality verification tasks associated with customer service, application entry, lease retention, and collections departments. -Evaluated over 400 telephone calls, screen captures, communication forms, and applications combined per month. -Assisted with training of new associates and current associates to improve productivity and achieve service objectives. -Worked daily with senior management, team leaders, and fellow associates suggesting and implementing policy and procedure changes

Owings Mills, Maryland

-Accountable for accurate and timely handling of all aspects of customer account maintenance and transactions within the collections department. -Collected, investigated, and researched high-risk accounts over 60 days past due. -Reduced delinquency and limited loss exposure in the retail collection’s portfolio at or below branch objectives. -Maintained ownership for repossessions from the initial recommendation until recovery of the vehicle.

Jessup, Maryland

-Verified credit worthiness of potential customers daily by contacting credit references, utilizing credit reports, and Dun & Bradstreet reports, verifying corporate status, and completing customer maintenance forms. -Monitored 400 accounts based on established credit terms and company policies. -Managed the monthly accounts receivable for 25 marketing associates who averaged $1.5 million in sales annually. -Identified issues preventing payment, coordinated service calls, and dispute resolution with the customer and marketing associates. -Negotiated settlements within approved guidelines and placed accounts on credit hold for nonpayment and identified accounts with a limited chance of payment and referred for third party action.

Columbia, Maryland

-Coded and prepared checks daily for 14 branches. -Prepared monthly expense worksheets and posted accounts payable in the Accpac accounting system. -Supervised two accounting clerks with sorting and coding invoices. -Collaborated with the Controller and General Manager on a weekly basis to coordinate payables and reconciling the general ledger.

Master Of Business Administration (M.B.A.), Finance, General

Bachelor Of Science (B.S.), Finance, General

Activities and Societies: President Union of African American StudentsMember - Omega Psi Phi Fraternity Incorporated