Eddie Dashiell, Mba Email & Phone Number

Jessup, Maryland

Credit Analyst & Collections Specialist -Setup new accounts with appropriate terms and credit limits, approved new equipment sales, and reviewed accounts for credit hold.-Utilized multiple collections techniques to maintain consistent contact, ensure timely payments, and resolved billing issues for 400 customers with over 13,000 invoices.-Met the quarterly.

Hanover, Maryland

June 2011 – Present Ciena Corporation Credit Analyst & Collections Specialist Promptly reviewed credit limit requests, transfers of credit, and ship hold order releases for 6,000 active customers with total outstanding accounts receivable that reached 975 million in Q3 FY 19.. Analyzed account histories, Dun & Bradstreet reports, and financial statements.

Owings Mills, Maryland

-Managed and led team of 14 cashiers who prepared, processed, and deposited over 800 checks totaling $10 million dollars daily. -Managed 22 processing clerks who complete and process 3,000 outbound and inbound forms daily within a 48-hour service level.-Streamlined processes and procedures so that all service levels met internal and external customer.

Owings Mills, Maryland

-Monitored and evaluated staff performance levels and developed performance plans to meet customer service objectives for 12 customer service associates. -Provided direct customer service on escalated calls with complex and sensitive issues while ensuring strict adherence to company policies and procedural guidelines as well as compliance with federal.

Owings Mills, Maryland

- Completed work evaluation and quality verification tasks associated with customer service, application entry, lease retention, and collections departments. -Evaluated over 400 telephone calls, screen captures, communication forms, and applications combined per month. -Assisted with training of new associates and current associates to improve productivity.

Owings Mills, Maryland

-Accountable for accurate and timely handling of all aspects of customer account maintenance and transactions within the collections department. -Collected, investigated, and researched high-risk accounts over 60 days past due. -Reduced delinquency and limited loss exposure in the retail collection’s portfolio at or below branch objectives. -Maintained.

Jessup, Maryland

-Verified credit worthiness of potential customers daily by contacting credit references, utilizing credit reports, and Dun & Bradstreet reports, verifying corporate status, and completing customer maintenance forms. -Monitored 400 accounts based on established credit terms and company policies. -Managed the monthly accounts receivable for 25 marketing.

Columbia, Maryland

-Coded and prepared checks daily for 14 branches. -Prepared monthly expense worksheets and posted accounts payable in the Accpac accounting system. -Supervised two accounting clerks with sorting and coding invoices. -Collaborated with the Controller and General Manager on a weekly basis to coordinate payables and reconciling the general ledger.

Master Of Business Administration (M.B.A.), Finance, General

Bachelor Of Science (B.S.), Finance, General

Activities and Societies: President Union of African American StudentsMember - Omega Psi Phi Fraternity Incorporated