Eddie Fitzpatrick Email and Phone Number

Assist the Warehouse Supervisor perform receiving, quality assurance inspection, material handling, and order fulfillment. Identify and correct inventory and back-order issues in coordination with the Office Manager. Provide oversight to the component assembly personnel and adjust the priorities of the assembly team to meet customer and company needs. Operate a forklift to stock supplies and fill orders. Perform modifications to materials to meet the customer specifications.

Develops strategic plan with stakeholders and works closely with the organization's executive management to ensure that goals and objectives are met in the delivery and execution of medical screening services for 13,000+ customers in a cost-effective manner. Oversee and inspect the work of 66 program managers across 14 states to ensure that each properly administer medical programs within naval and applicable state policies. Provide support to the program managers and the field leads on day-to-day operations and in preparation (coordination & content) for 300+ medical screening events annually, solicits feedback, and analyzes the effectiveness of each event. Conduct performance appraisals and professional development of managers.Accomplishments•Completed numerous small-scale projects using action plans and project dashboards to track progress and completion on time and under budget, which helped the company achieve and exceeds its 85% deployment ready status (KPI) benchmark by 7%.•Streamlined business practices using DMAIC method to improve faster delivery of services and customer satisfaction; identified trouble-spots in the effectiveness of delivering services, and reorganized event staffing, resulting in a 29% reduction in event costs.•Aligned and trained management staff to focus on attaining world-class service levels through quality feedback to staff, utilizing Interactive Customer Evaluation system, and top-level training programs. Resulted in “excellent” customer reviews, averaging 4.7 on 5.0 scale.

Supervise 12 personnel in the acquisition, testing, protection, control, storage, and delivery of medical civic aid supplies and equipment in the execution of the Strong Food program for the Public Health Minister of Afghanistan. The Strong Food program provides an inexpensive food source for starving children and a means to clean water in Afghan communities. Coordinate strategic plan with Civil Affairs Battalion to ensure the efficiency and effectiveness of the program is maintained. Plan and manage a budget of $81K.Accomplishments•Created and implemented business plan to expand the Strong Foods Program from four to eleven provinces within Afghanistan to help move the program closer to its goal of being national by 2016.•Created detailed security plans and executed 6 supply missions to deliver civic aid equipment without loss, resulting in clean water for 20,000 local nationals and the treatment of 1,500 malnourished children in remote Afghan villages.•Created rolling forecasts for ordering and inventory management purposes, which resulted in zero delay in mission assignments, a result not previously achieved by 2 previous supervisors•Meticulously reviewed contract offers and identified potential overcharges totaling $20K.

Plan and manage overall clinical operations for assigned clinical programs including timelines, budgets, resources, and key project deliverables in compliance with SOPs and regulatory requirements in the delivery of medical services to 700 full- and part-time staff members. Provide matrix management of functional area representatives to cross-functional clinical teams. Planned, assigned, and directed work; appraised performance and guided professional development; rewarded and disciplined employees; addressed employee relations issues and resolved problems. Manage the quality of assigned staff's clinical work through regular review and evaluation of work product. Identifies quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff.Accomplishments•Coordinated case management of patients’ short- and long-term disability claims; evaluated eligibility and addressed rehabilitation obstacles that resulted in 23% readiness preparation.•Developed and implemented a new scheduling system by forecasting the demand for services using Medical Readiness Reporting System and created an appointment and clinical support schedule, which ensured 100% availability of services. Built a positive rapport with clinical providers and unit leaders to ensure the success of this new system.•Reduced patient no-show rate by 20% after implementing new no-show policy and standardizing patient communication and follow-up methods.•Initiated and led special project team that audited medical records and identified opportunities to increase compliance by up to 20% in 90 days.

The overall strategic management of short-term and long-term disability benefits for 45,000 military members across the country. Responsibilities included the management of over $2.5 million (gross) worth of health and welfare plans including medical, pharmacy, and paid-time-off benefit programs. Collaborate with national military leadership groups to align the future directions of system-wide health and welfare plans including clinically integrated networks and population health management. Assist Regional Program Managers resolve complex eligibility issues related to the denial of access to care at military treatment facilities.Accomplishments•Collected data and methodically analyzed key performance indicators (KPIs), which led to the identification of trouble-spots in the effectiveness of delivering services. Led a team of experts from the Defense Finance and Accounting System, the Defense Enrollment Eligibility Reporting System, and Medical Readiness Reporting System in the development of an automated system benefits processing system to correct the trouble-spots, resulting in a decrease in processing time from 11 to 3 days; project completes ahead of time and under budget.•Developed, implemented, and trained 2,000 Regional and Site Program Managers on the first step-by-step processing guide since the inception of the program in 1991, which resulted in a decrease in error submission rate from 35% to 5% of 12,339 requests for benefits.•Provided support to program managers nationwide on complex issues related to access to healthcare, billing, or compensation pay issues; resolved over 99% (32,000) of trouble calls, the remainder being limited by regulations.