Help develop and standardize preferred business processes throughout the organization. Also to identify, organize, manage, and deliver necessary business process training and documentation in support of our business needs. This role will support and help drive best practices across all business groups and channels to ultimately drive measurable and sustainable business results.Manage the corporate headquarters facility as well as the Mobile Technology Center facility, both in Greensboro.

Cross Company is an engineering and distribution company serving primarily the southeastern US with hydraulic, pneumatic and industrial automation products. I manage a group of technical inside sales folks in our corporate headquarters facility in Greensboro, NC. I worked as a Customer Service Representative for my first seven years with Cross and was promoted to Operations Manager in June 1999. I have continued in this position since that time. In 2014, I assumed the additional responsibility of managing and maintaining the corporate headquarters facility and property in Greensboro (in addition to my role managing our Customer Service group). I continue in this role today as well.In January 2016, I was added to the core team for an upcoming corporate move to a new ERP system, as we would be moving to a new business software platform. This involved evaluating and defining our processes and practices and the platform (Netsuite - owned by Oracle) to determine needed customizations or changes needed to make the system work for us. From 2016 - late 2019, I helped in large part with the Operations processes, writing BRDs to define these processes, testing customizations when ready, and training associates as we incrementally moved our business groups to the new system over a 3 1/2 year time period. The last traditional business group was moved and training in September 2019. During this time period, we acquired JA King, and I am currently heavily involved in working to merge the processes from both Cross (traditional business groups) and JA King into one instance of Netsuite. This will take place in 2020 and 2021.I continue to manage the Customer Services folks of the Mobile Hydraulics & Controls group while being very active in the Netsuite team and I still manage the corporate facility in Greensboro. I have a lot of opportunity to be involved and learn a lot of different things!

Called on local businesses in the Triad for office furnishings, panel systems, warehouse shelving/lockers, etc.