Eddie Mccabe Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Australia

Brisbane, Australia

Originally this role was to investigate and implement 30 plus initiatives to strengthen the department's information and cyber security posture.With the huge growth of cyber threats since I've kept busy completing the original initiatives, and also managing deployment of new work such as the implementation of the Australian Cyber Security Centre (ACSC).

Brisbane, Australia

Experienced at providing technical, project, operations and account management. Skilled at building and maintaining strong working relationships with clients and colleagues. Provides a high level of customers service.CGI is the world’s fifth-largest independent IT and business process services firm, specialising in high-end business and IT consulting.

Brisbane, Australia

Managed communication between the ICT department, business units and facilities management providers regarding any identified network, infrastructure and desktop issues.Ensured contract deliverables were in accordance with identified contract terms and conditions.Maintained effective change and incident management with the FM provider.Provided specialised.

Brisbane, Australia

Responsible for the coordination of day-to-day IT operational activities and planned work while located at the client site. Manage a team of onsite engineers across several sites, including recruitment, development of training, mentoring junior staff, performance appraisals, identifying staff for project work, and managing on-call rosters and after-hours.

Brisbane, Australia

Call queue management and setting the focus for the Onsite support team.Assist with recruitment and interviews.Train and mentor new staff, including creating training material.Incident and technical escalation point internally and for clients.Assist with projects and planned work.Coordinate and prioritize workflow for the Onsite team as.

Brisbane, Australia

Delivering onsite, phone and remote access support for networking, hardware and software support for VIP and general users at State Government clients, including on-call and after hours support.Support various handheld messaging devices, administration of VoIP phones, capital rollover, sociability testing of new hardware and software, incident handling.

Brisbane, Australia

Manage small technical team that provided onsite and phone support to small business and home users, general repairs and upgrades, warranty repairs and network management. Negotiating with suppliers, sales and customer, marketing,AchievementsDesigned and implemented stock control processes, technical repairs and warranty management systems. Increased.

Bundaberg, Australia

Internet Helpdesk, PC repair and upgrades, Network troubleshooting for clients that included Local Government, small businesses, local schools and the home users.AchievementsPromoted from helpdesk position to become primary onsite support technician.

Diploma Of Information Technology (Network Engineering) (2001), Information Technology

Certificate Iv In Information Technology - Client Support, Information Technology

Certificate Iii In Information Technology - Software Applications, Information Technology

Certificate Ii In Information Technology - Computer Operations, Information Technology

Certificate Iii In Information Technology - Computer Applications, Information Technology