Eddie Jackson work email
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Eddie Jackson personal email
OBJECTIVEMy goal is to work in an engaging environment where I can utilize my experience and positively impact my community. SKILLSo 12 Years Desktop Support / Administration o 5 Years Server Support / Administration o 5 Years Project Management o 10 Years Public Office o 12 Years Awarded Sales / Customer Service o 12 Years Mobile Devices (iOS, Android)o 7 Years Coaching / Mentoring o Create SOP / Technical Documentation o Proven Effective Communicator o Creative Complex Problem Solving o Organized o Motivated Self Starter• Highly motivated leader and team player with proven team-building competence• Significant strengths in customer service as well as resolving technical issues quickly• Reliable, confident, and committed to professional standardsSOFTWARE SUPPORT EXPERIENCEo Sentinel One o Veeam o Microsoft Server 08-19o Microsoft Office 2003-O365 o OneDrive o SharePointo Teams o Windows XP, 7, 10 o Azure AD o InTune o Dynamics o Microsoft Exchange o Webroot o Mitel o ConnectWise o Continuum o IT Glue o Auto Task Ticket System o Mimecast o Sage Estimating, Timberline Accounting o Builder MT (WMS) o Barracuda o Trend Micro o QuickBooks o Solarwinds RMMHARDWARE SUPPORT EXPERIENCEo Meraki o Mitel o NEC SV9100, SV8100o SonicWALL o Eero o Ubiquitio HPE o Nutanix o Dell
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Infrastructure LeadConfidentialMadison, Wi, Us
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Infrastructure LeadConfidential Jan 2022 - Present -
Jr Consulting EngineerElevity Oct 2019 - Dec 2021Madison, Wi, UsJr Consulting Engineer with ElevITy. Fast paced goal driven support / administration position with one of the largest and fastest growing MSPs in the Midwest. Systems Administrator for all assigned Organizations for which I am the Primary Engineer. These clients are managed in person and remotely using Continuum RMM (Connectwise). Work in AutoTask ticketing and scheduling system to track service issues for clients. Utilize IT Glue to create technical SOP’s, client documentation and daily work logs. Work with our vCIO’s, Service Delivery Team as well as Account Managers to maintain 99.999% uptime for our clients while being sure security is at the forefront of all that I do.• • Ensure functionality and access to all mission critical applications across all of my assigned Organizations• Support 3rd party software / hardware and work with vendors as needed• Cybersecurity – Endpoint Security / Monitoring - Backup and Data Recovery - Disaster Recovery Testing • Upgrade / Install / Configure new hardware / software to meet need of my assigned Organization’s goals• Responsible for the uptime and performance of my assigned Organizations networks and applications -
It / Network Consultant / Systems AdministratorVieth Consulting Llc Mar 2015 - Oct 2019Madison, Wi, UsNetwork Consultant for Madison WI based MSP that has over 90 clients. Placed orders through vendors such as Ingram Micro and SYNNEX. Created quotes for customers to recommend upgrades. Assisted with new hire purchases from office workers to Autodesk (CAD, Revit) design machines. Break / Fix MSP with help desk support.• Ran low voltage lines for data / phone as well as deployed surveillance / networking / AV equipment• Built deployed and managed Windows Server, file and telephony servers (NEC, 3CX) • Endpoint Security - Backup and Disaster Recovery • Worked Help Desk calls as they came in and was deployed onsite to client locations -
Vpsab Member \ Student \ Wolfpack Techies Tech 3Madison College Jan 2013 - May 2015Madison, Wi, UsThe Computer System Administration program exposes students to a variety of skills utilized in entry level computer systems administration positions. Students are exposed to various aspects of data networking, data storage, computer hardware and operating systems software. Special emphasis is placed on understanding Microsoft Windows server and client systems and virtualization technologies using VMware. During the final semester an on-the-job internship with an area employer can help students find the jobs they desire. I was also selected to be a part of some Madison College commercials that were broadcast on local television as well as YouTube. Students were recommended by faculty for this opportunity and it was fun! -
Retail Sales ConsultantAt&T Nov 2006 - Oct 2012Dallas, Tx, UsAchieved and exceeded multiple aggressive sales and service goals, while dealing with a wide range of people, making sure to provide an exceptional experience regardless of the purpose of their visit. • Set record for the most perfect customer service surveys in a row• Collaborated with multiple departments within the company on a daily basis• Received recognition from our regional president for exceptional sales and service performance• Acted as a mentor and help facilitate training for new hires -
Direct Sales Representative / DriverTrugreen Mar 2006 - Jun 2006Memphis, Tennessee, UsThis was a seasonal door-to-door consumer direct sales position offering a variety or lawn, property, and horticulture services as well as providing transportation for the sales representatives.• Mastered a defensive driving course• Led groups in simulated sales scenarios daily• Maintained one of the lowest service cancellation percentages -
Repair Technician / Direct Sales RepresentativeCharter Communications Apr 2005 - Mar 2006Stamford, Connecticut, UsStarted as a repair technician and was promoted to a direct sales position. I generated new business through networking with property managers to create a referral base of new tenants, as well as door-to-door sales in single-family residential areas.• Pioneered and implemented a service installation training program for sales representatives• Reduced the cancellation and escalation rate for poor installs by eliminating contractors• Audited buildings to transition unsubscribed customers receiving services to loyal paying customers -
Senior Sales RepresentativeCircuit City Jan 2003 - Apr 2005UsBegan as a department sales representative and was quickly promoted to the senior sales representative in the Technology Department. After six months of employment and proven sales records with effective employee training techniques, I was promoted into the sales manager training program. I was placed in the Entertainment Department and completed the written training portion within only a few months. I was given added responsibilities such as the training and development of several associates on effective sales techniques. Also, I analyzed business reports, found key areas of opportunity, and executed realistic goals.• Completed management training program and was promoted within my department. • Facilitated morning sales and motivation meetings• Proven sales record with multiple sales and service awards for superior performance• Consistent top-ten performer in the market -
Bank TellerSummit Credit Union Oct 2001 - Jan 2003Madison, Wisconsin, UsProvided face-to-face customer service, and helped with the financial needs of primarily state employees at one of the fastest growing credit unions in the state of WI.• Ability to maintain extreme accuracy in a fast paced environment• Strong attention to detail• Sold and referred financial products to customers depositing and withdrawing money
Eddie Jackson Skills
Eddie Jackson Education Details
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Madison Area Technical CollegeComputer Systems Administration
Frequently Asked Questions about Eddie Jackson
What company does Eddie Jackson work for?
Eddie Jackson works for Confidential
What is Eddie Jackson's role at the current company?
Eddie Jackson's current role is Infrastructure Lead.
What is Eddie Jackson's email address?
Eddie Jackson's email address is ej****@****ter.org
What schools did Eddie Jackson attend?
Eddie Jackson attended Madison Area Technical College.
What are some of Eddie Jackson's interests?
Eddie Jackson has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights.
What skills is Eddie Jackson known for?
Eddie Jackson has skills like Team Leadership, Communication, Mobile Technology, Information Technology, Microsoft Office, Customer Service, Troubleshooting, Juvenile Justice, Vmware Workstation, Teamwork, Microsoft Excel, Microsoft Word.
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