-Receive incoming customer calls for trouble/technical support-Create trouble tickets for incoming customer calls utilizing US Signal proprietary ticketing software-Probe customers for most valuable information in relation to trouble for accurate tickets.-Work customer trouble ticket-Perform fault isolation and remote testing using Digital Lightwave ASA 312 and NIC test heads, Tellabs 5500 NGX DCS, Adtran 2820/2800 & Telect MIX56 MUX equipment, and Cisco 15454, 15600 and MSTP maintenance and PM functions for various levels of service from T1 to OC192 and 10G DWDM waves-Troubleshoot various levels of Ethernet and IP related issues using remote secure session access to Core/PE/Premise managed Cisco (7609, 1841, ASR 1000/9000 series) and Adtran (3200 series) routers, and Ethernet aggregation/premise devices (TA5000, 818, 838, etc.) for various levels of service from 3Mb bonded services to Gigabit Ethernet-Cooperatively test and work with external vendors, partners and LECs to sectionalize and repair network and local loop issues-Provide continual status updates to customers regarding trouble tickets-Configure, manage, and troubleshoot cloud based multi-tenant firewall services (Cisco ASR 1002)-Support US Signal’s cloud-based Data Center solutions (VM, Dedicated Servers, Utility Storage)-Cooperatively work with other internal US Signal departments such as Engineering and Outside Operations.-Open internal trouble tickets on USS hardware/software issues and assign to appropriate groups-Perform provisioning duties to include additions, deletions, moves, & cuts-Special projects as deemed necessary by USS management

Network specialistinstalled Cisco ASA 5505Windows server 2008 R2, web server management Manage network printers and devices