As a remote Production Operations Associate at Petcademy, I take part in the development and delivery of customized training plans and behavioral support for new pet parents on our online platform. Our content, created by certified dog trainers and animal behaviorists, specializes in rescue animals, and we partner with animal shelters across the US, UK, Canada, and Australia to ensure the successful integration of pets into new homes.My responsibilities in this role include providing product support, engaging with customers, generating innovative ideas, implementing new processes, reviewing and editing reports for partners, and communicating with behavioral trainers to ensure accurate information for pet parents.I utilize Zendesk to track customer inquiries and tickets, responding promptly and efficiently to ensure customer satisfaction.As a skilled and experienced Production Operations Associate, I am committed to providing excellent service to our customers and ensuring the success of our platform.

As the Operations Manager at Arlington Cemetery, I have been responsible for overseeing a team of administrative professionals and associates while collaborating with other departments to provide effortless services to our clients. I have excelled in the critical and challenging task of sensitive-data record keeping, diligently transmitting vital information about individuals from various state agencies and vendors, and utilizing data to create archival records.In addition to these responsibilities, I have led the company’s transition from an in-person office to a fully remote one, creating online payment structures, implementing paperless processes, and guiding the office staff through their journey to become remote workers. I provided daily support to the staff throughout this transition and ensured that operations remained seamless.As a forward-thinking Operations Manager, I have instituted processing procedures that eliminated redundancies, freed up staff time, and greatly improved team productivity. I have also taken the initiative to remain abreast of emerging industry trends, technologies, and services for improved support & continuity of services.I have earned a reputation as a highly effective team leader who inspires employees to work to their full potential while providing ample opportunity and encouragement for growth and development. I have hired, trained, oriented, and performance-managed employees while ensuring that the office policies and procedures are up to date.In addition, I have led the company's marketing efforts, devising and executing creative campaigns to promote services, generate new business, and keep clients updated in real-time with all changes.As a young and fresh professional, I continue to evolve and stay up to date with the latest industry trends and technologies. I am committed to providing compassionate customer service to our diverse clientele and working towards improving the company's operations and services.

As a vital team member of Emissary, I provide critical support to the Client Experience Management & Product teams. Through data classification and coordination, I create a streamlined flow of service for client support operations, ensuring that all customer inquiries are addressed promptly and efficiently.As a highly adaptable and flexible professional, I have played an instrumental role in the ever-changing internal structures of the company. My ability to pivot quickly and effectively has enabled me to take on new and diverse responsibilities as the needs of the company have evolved.Emissary is a unique platform that connects salespeople directly to former employees of the companies they are selling to. As part of the Emissary team, I am proud to contribute to this innovative approach to sales, leveraging my skills and expertise to support the growth and success of the organization.I am confident that my strong work ethic, attention to detail, and ability to work collaboratively make me an ideal candidate for any company looking for a dedicated and versatile team player.

Research shelters, rescues, sanctuaries, and other 501(c)(3) groups, which support or promote animal adoption and animal welfare, for their validity to become a ResQwalk partner.Maintain an ongoing relationship with the charity's point of contact to bring them up to date on new ways to earn donations for their group via ResQwalk promotions, and act as a liaison between the charity and the ResQwalk CEO.Assist app users with technical issues, via email communication, with easy to follow instructions. Assisting groups with social media coordination to promote their relationship with the ResQwalk app.Create weekly newsletters highlighting ResQwalk news, goals, and accomplishments.

Research shelters, rescues, sanctuaries, and other 501(c)(3) groups, which support or promote animal adoption, for their validity to become a ResQthreads partner.Maintain an ongoing relationship with the group's point of contact to bring them up to date on new ways to earn donations for their group via ResQthreads.Offer general assistance with common questions/issues that may arise with signing up to be a ResQpartner, general errors and various issues that may arise.Assisting groups with social media coordination to promote their relationship with the ResQthreads company.