Eddie Packer Email & Phone Number

Pleasant Grove, Ut, Us

Lehi, Utah, United States

Lehi, Utah, United States

Lehi, Utah, United States

Lehi, Utah, United States

Lehi, Utah, United States

I liaise with standard and custom integration projects for Podium and key clients, also configuring software settings while managing a work queue with a number of requests. I provide end-to-end support to clients and success managers effectively, surrounding resolving of integration issues and troubleshooting programs. I maintain high-quality documentation and improve integration while meeting customer requirements across the organization.• Improved Integration Connected percentages by +10% within the first 8 months of employment• Achieved stakeholders satisfaction and improved integrations setting process successfully by providing exceptional services.• Created and Implemented internal processes that have quickened turnaround times for implementing integrations by 50%

Draper, Utah, United States

I oversee end-to-end functions surrounding identification of issues and proposing efficient solutions in a prompt time while meeting client's requirements and satisfaction. I performed key activities involved in analysis of product defects, solutions, designs, and test methods by collaborating with internal team members to examine features and quality.• Maximized department KPIs while achieving targets and secured excellent score by developing the support team in customer surveys.• Achieved position of technical support engineer from software engineering intern by increasing work flow and proposing efficient solutions.

Sandy, Utah

I performed exceptional activities in the agile work environment leveraging effective development and communication skills. I developed several operations for Dealersocket's Web CRM by implementing program utilizing C# and Selenium framework for API and unit test method.• Facilitated engineering department by maintaining manual testing time via devising effective inspection suites while working with scrum team of interns.• Participated in training session conducted by seasoned test engineers related to scrutinizing designs and principles to ameliorate work flow.

Orem, Utah, United States

I oversaw end-to-end requirements of students including marking of assignments efficiently within time constraints which results in improving grades.Gained class satisfaction by aiding in coursework, assignments, and test, as well as saved valuable time of professor by one to two hours per week.

Pleasant Grove

Handled Customer Care for Scandinavian markets as well as reports for the markets.