Eddie Stringer Email & Phone Number

Texas, United States

United States

Trackingpoint

• US wide support for Precision Guided Firearms, configuration and testing of ballistics system integrated into the complete product line.• As part of a small start-up, maintain multiple responsibilities including, but not limited to: customer service, support, and field service • Nationwide Sales of all products and services• Process, Ship, Receive, and update bound book for all sales • Maintained CRM (SalesForce) case load of ongoing issues and resolutions • Complete FTR 4473 for the ATF on sales of firearms through the company• Able quickly to learn the product line and support/repair any issues that the customer had to decrease downtime• Manage over 3000 customers and processed over 300 RMA’s to date• 24/7 on-call phone support to customers across the US including onsite service• Obtained RSO (Range Safety Officer) Certification to be able to repair rifles and scope software/hardware out in the field or when traveling to a customer location2016 Achievement:Exceeded 2016 goal with sales totaling over 9.7 million in sales for calendar year 2016 - the largest year for TrackingPoint to date.

Austin, Texas Area

• Small Business Network support including email administration• Upgrading servers to 2012 and desktops to windows 8 along with installing new equipment• 24/7 on-call phone support to several small local business in my area

• Assisted with Completion of Microsoft Office 365 Project alleviating exchange server and hardware• Migrated physical servers to a VMware ESXi environment and installed Equallogic SANS• Established DR site in Wyoming, installing mirrored hardware and software on location• Implemented Commvault backup and storage policies to insure data is secure • Support and maintained over 100 servers, virtual and physical, both onsite and at 4 remote locations• Network/server performance monitoring, availability and management enhancements• Support in several layers from basic printer issues to software implementation, LAN line configuration and installation

Pflugerville, Texas

• Developed new and improved business website along with online store and sales• Created business plan for future sales and marketing strategies to increase revenue and customer base• Established Performance Parts Sales Showroom and a working inventory for new and used parts• Grossed 100k+ in sales annually along with building Vendor relationships• Maintained up-keep of all systems and software in house, as well as server work alongside ISP for development on E-commerce software

• Installation and configuration of Desktop/Notebook systems for 300+ end-users at the Austin Energy/Kramer Lane Service center • Lead Tech working with operating systems such as Win95/98/NT/2K/XP including VPN, Active Directory, Oracle, account management and configurations• Full hardware support and complete system builds from ground-up including all mobile devices• Testing of in house and 3rd party software for use with several power monitoring machines• Testing new software packages built in house for Metering and Power Quality departments• Perform Analysis on software integration and functionality; locate and document bugs and bug fixes• Other duties include Nortel phone support, assisting Network Admins with Network cabling of Comm-Rooms and System moves