Working with a number of companies on Vendor development and selection.

- Providing consultancy to a software company focused on providing business management software to SMEs, start-ups and corporates, enabling them to reduce complexities and streamline their operational processes.- Leading on the development of customer success strategies to achieve strong revenue growth in line with targets.- Analysing and optimising the entire customer journey focusing on attaining strong retention / renewal levels, availing up-selling / cross selling opportunities and implementing seamless onboarding processes.

- Established the Customer Success function for a SaaS MarTech company which was a leading provider of brand activation management software.- Provided a clear vision on the customer success strategy and implementation plan to senior leadership personnel.- Led a high performing team of Customer Success Managers with responsibility for the UK and Nordic regions.- Drove an increase in overall customer satisfaction, retention rates and account growth by establishing and implementing effective regional customer success strategies – set challenging NRR, MRR and ARR KPIs to achieve.- Managed end-to end customer journeys from initial onboarding through to implementation and adoption.- Chaired regular meetings with senior level stakeholders to keep track on progress in line with core objectives.- Led the purchase and rollout of a CRM system (Planhat) across all departments within the company. - Supported the merger and sale of Papirfly, BrandMaster and MerriWorks to become one company post sale.

- Directed the successful set up and development of the Customer Onboarding Team for Papirfly Ltd, following integration of Papirfly AS (Group Business) and led a team of Customer Success Executives.- Developed the full customer lifecycle and all related processes, driving the renewal of contracts and all aspects of cross selling / up selling to meet targets.- Identified new product opportunities and managed lifecycles from conception to roll-out and launch.- Developed the company’s solution pricing model and package components in line with business aims.- Led all aspects of recruitment for customer success roles to meet departmental requirements.

- Undertook consultancy work for one of the UK leading B2B publishers.- Reported on ways their existing products and services could be enhanced to improve immediate ROI.

Responsible for the digital products within the classified stream working with c-level stakeholders, delivery teams and customer services; resulting in significant increases in both revenue and traffic. - Devised and successfully launched TES jobs platform both front and back end driving up commercial revenue and traffic across the UK - Liaising with c-level stakeholders, external clients and internal data analysis in defining market opportunities, business requirements, marketing and implementation of all new products- Managing the product backlog working closely with UX, development teams, Scrum master or Project Managers to implement and deliver the jobs product proposition - Introducing new commercial products against market trends for specific audiences to ensure continual revenue growth and improved overall sales propositions- Developing products via new technologies such as Drupal and mobile to deliver against strategic business and commercial market opportunities.- Part of hiring solutions management team responsible in devising both commercial and strategic product solutions to grow and develop the commercial business from a traditional print publication to a digital service provider for the education community.- Multiple product deliverables working with internal and external national/ international delivery teams against existing technical debt and product market release deadlines.

Responsible for developing digital opportunities with new and existing clients, migrating traditional client processes onto digital platforms either through custom solutions or existing SaaS products. Providing internal and external clients with the opportunity to streamline processes to reduce cost and save time through the assurance in delivery of solutions. Responsible for working with key stakeholders in the business, with the migration of traditional commercial revenue streams to digital streams. - Responsible in defining and shaping client requirements feeding back to the digital delivery teams to produce possible product solutions for delivery, implementation and marketing- Supporting commercial teams in identifying and defining digital opportunities for development- Created new services including the introduction of digital audits aimed at educating and developing market awareness- Responsible for product market analysis reviewing new product releases, market activity and product pricing activity providing both product and market knowledge and insight for client strategies- Providing consultancy in understanding candidate management solutions- Setting up of the first official teaching social network through Ning platform for Hounslow Council attracting and servicing hundreds of new candidates YoY- Responsible for presenting product knowledge at client seminars with aim of educating clients introducing them to new solutions and product trends.

Working as part of digital team establishing new leads across the business, supporting and developing business needs, preparing and delivering pitch presentation, national client travelling and developing client e-recruitment strategies. - Supporting national sales force in understanding possible opportunities with clients- Managing clients expectations for delivery, cost and rollout from start- Ensuring right partnerships are established as part of solution working with 3rd party suppliers - Reviewing and supporting any new tender process and requirements- Responding to relevant PPQ, RFI or tender questions- Managing personal pipeline for future business opportunities throughout the business.- Client facing consultant for many blue chip clients such as IBM, Admiral, Essex CC, the AA - Part of sales team pitching for new Digital Business

Responsible for establishing and defining new digital commercial opportunities across the business, supporting and developing business requirements, through new business pitches across the UK creating client digital product solutions. - Responsible for supporting national sales force in understanding possible digital opportunities for clients- Managing clients expectations for delivery, pricing and implementation- Working with a variety of delivery teams across the globe to produce product solutions - Reviewing and supporting new business tender processes and requirements proving concepts, solutions for pitch presentations- including supporting in the responding to relevant PPQ, RFI or tender questions- Client facing consultant for assigned blue chip account such as IBM, Admiral, Essex CC, the AA in identifying needs and requirements

Part of the digital solutions team, responsibilities included: developing relations with new and existing clients by producing proposals, strategies, managing development and delivery of all digital requirements into product. - Liaising with internal account managers in preparing proposals for pitches, providing the client with an overview of functional scope of work, costs and timelines. - Producing full functional specifications, project timelines and working with clients for product implementation. - Main point of contact for account teams and client services to support in product delivery and rollout.- Responsible with all aspects of digital solution including one-to-one training, modifications, change register.- Consistently working with aia accounts to meet departmental sale targets and producing monthly billings via the company accounting system.

Part of government communications team; responsibilities included; gathering requirements for the star ratings website, working with procurement department to identify and source relevant 3rd party suppliers to develop digital products within budget.

Part of the digital production team, responsible for the coordination and continual development of all digital B2C and B2B corporate products and digital portfolio.

Reporting into the Senior Project Manager; responsibilities included project management of all the recruitment web-based applications and responsible for a new subscription database (startup).

Co-created first pan European jobs classified board. Responsibilities included working with delivery teams to define solutions against business needs and requirements, exploring the new world of digital and initial mobile WAP solutions.