Eddie Martinez Email & Phone Number

Romeoville, Illinois, United States

•Configuring and launching IT equipment for new site openings.•Troubleshooting warehouse devices, including RF Barcode Scanners and Zebra label printers.•Managing Windows Server 2019 and Active Directory, addressing Group Policy and user profile issues.•Resolving networking challenges involving DNS, DHCP, VoIP, VPN, and Cisco/Aruba devices.•Utilizing SCCM for software deployment and imaging.•Creating and maintaining comprehensive technical documentation for knowledge sharing.•Prioritizing support tickets in ServiceNow to ensure timely resolutions for our users.•Collaborating with cross-functional teams to tackle high-impact incidents and enhance productivity.•Conduct in-depth analysis of production and workflow issues by executing SQL queries and leveraging our proprietary warehouse management system.

Bolingbrook, Illinois, United States

•Provide support to end users for hardware, software, and network-related issues. Plan and execute upgrades to hardware and software systems to enhance performance and security.•Configure, install, and maintain complex software systems such as, Cisco Jabber softphone setup, O365 applications, Blue Yonder, Oracle Database, and JDA Space Planning. •Implement and enforce security measures to protect end user systems and data. Administerand oversee data backup procedures and assist in data recovery when necessary.•Ensure that end users comply with IT policies and procedures.•Manage and maintain the Proofpoint Email Protection platform to ensure effective email security for the organization.•Collaborate with security teams to identify and address security vulnerabilities and risks.•Implement BigFix Console to gain control of the companies Windows 10 and 11 computer inventories. Utilize BigFix Console for software deployment and patch management.•Responsible for automating and maintaining onboarding processes and procedures including creation of accounts/email and ensuring users are placed within the appropriate security right groups in Active Directory. •Deploy, secure, and manage mobile devices, applications and data utilizing VMware AirWatch and Intune.

Lisle, Illinois, United States

•Administered licensing for O365.•Created and managed Active Directory objects, such as groups, contacts, users, and computers along with their attributes.•Produced and managed organizational units, moved users and computers in different OUs, and deleted OUs.•Delegated permissions to users and groups for Group Policy management.•Reset passwords and user accounts. •Provided technical support for desktops, printers, peripherals, and telephone systems.•Installed and configured Sophos firewalls (STAS), ESXI Dell servers, cradle points, software systems, 3CX phone system setup, POS hardware, VPNs and O365 applications.•Created, configured and maintained virtual machines in vSphere. •Laptop imaging, and setup of Zebra printers.

Naperville, Illinois, United States

•Provided technical support for desktops, printers, and peripherals. •Installed and maintained software. •Setup and supported A/V equipment for meetings and conferences.

Plainfield, Il

•Provided technical support to clients by installing, configuring, testing, and upgrading computer software and hardware. •Supported clients through various software issues via remote assistance.

Associate In Applied Science, Information Technology, Gpa 3.385

50 credit hours obtained

High School Diploma, General Studies