Eddie Martinez Email and Phone Number
Passionate End User Support Specialist |Cybersecurity Analyst Welcome to my LinkedIn profile! I'm Eddie, an enthusiastic IT professional with a strong foundation in end user support and a burning passion for cybersecurity. Currently, I excel as an End User Support Specialist, where I thrive on providing technical solutions and ensuring seamless operations for users. My journey in IT has sparked a deep interest in cybersecurity, driving me to pursue a career transition into the dynamic world of Security Operations. I'm fascinated by the intricate layers of security, from proactive threat detection to rapid incident response, and I'm eager to leverage my technical skills and analytical mindset in this challenging domain. As an End User Support Specialist, I've honed my problem-solving abilities and developed a keen eye for identifying potential security risks. I'm adept at troubleshooting complex technical issues and implementing proactive measures to mitigate vulnerabilities, laying a solid foundation for my transition into a Security Operations Analyst role. Constant learning is at the heart of my professional journey. I'm committed to staying abreast of the latest cybersecurity trends, tools, and techniques through continuous education and industry certifications. I'm particularly interested in leveraging my knowledge of IT systems and user behaviors to enhance security operations and safeguard critical assets. I'm actively seeking opportunities to contribute my skills and expertise to a forward-thinking organization in need of a dedicated Security Analyst. If you're looking for a motivated professional with a strong technical acumen and a passion for cybersecurity, let's connect! I'm open to networking with like-minded professionals, mentors, and industry experts. Whether you have insights to share, career advice to offer, or potential opportunities to discuss, I'd love to connect and explore how we can collaborate in the exciting field of cybersecurity.Let's connect and embark on this cybersecurity journey together!
Wayfair Professional
View- Employees:
- 46
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It EngineerWayfair Professional Aug 2024 - PresentRomeoville, Illinois, United States•Configuring and launching IT equipment for new site openings.•Troubleshooting warehouse devices, including RF Barcode Scanners and Zebra label printers.•Managing Windows Server 2019 and Active Directory, addressing Group Policy and user profile issues.•Resolving networking challenges involving DNS, DHCP, VoIP, VPN, and Cisco/Aruba devices.•Utilizing SCCM for software deployment and imaging.•Creating and maintaining comprehensive technical documentation for knowledge sharing.•Prioritizing support tickets in ServiceNow to ensure timely resolutions for our users.•Collaborating with cross-functional teams to tackle high-impact incidents and enhance productivity.•Conduct in-depth analysis of production and workflow issues by executing SQL queries and leveraging our proprietary warehouse management system.
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It End User SupportUlta Beauty Nov 2022 - Aug 2024Bolingbrook, Illinois, United States•Provide support to end users for hardware, software, and network-related issues. Plan and execute upgrades to hardware and software systems to enhance performance and security.•Configure, install, and maintain complex software systems such as, Cisco Jabber softphone setup, O365 applications, Blue Yonder, Oracle Database, and JDA Space Planning. •Implement and enforce security measures to protect end user systems and data. Administerand oversee data backup procedures and assist in data recovery when necessary.•Ensure that end users comply with IT policies and procedures.•Manage and maintain the Proofpoint Email Protection platform to ensure effective email security for the organization.•Collaborate with security teams to identify and address security vulnerabilities and risks.•Implement BigFix Console to gain control of the companies Windows 10 and 11 computer inventories. Utilize BigFix Console for software deployment and patch management.•Responsible for automating and maintaining onboarding processes and procedures including creation of accounts/email and ensuring users are placed within the appropriate security right groups in Active Directory. •Deploy, secure, and manage mobile devices, applications and data utilizing VMware AirWatch and Intune. -
Technical Support TechnicianL6 Technology May 2022 - Oct 2022Lisle, Illinois, United States•Administered licensing for O365.•Created and managed Active Directory objects, such as groups, contacts, users, and computers along with their attributes.•Produced and managed organizational units, moved users and computers in different OUs, and deleted OUs.•Delegated permissions to users and groups for Group Policy management.•Reset passwords and user accounts. •Provided technical support for desktops, printers, peripherals, and telephone systems.•Installed and configured Sophos firewalls (STAS), ESXI Dell servers, cradle points, software systems, 3CX phone system setup, POS hardware, VPNs and O365 applications.•Created, configured and maintained virtual machines in vSphere. •Laptop imaging, and setup of Zebra printers.
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Tech SpecialistWindy City Rampage F.C. Nov 2019 - Apr 2022Naperville, Illinois, United States•Provided technical support for desktops, printers, and peripherals. •Installed and maintained software. •Setup and supported A/V equipment for meetings and conferences.
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It Support TechnicianDeep Thought Computing Oct 2017 - Nov 2019Plainfield, Il•Provided technical support to clients by installing, configuring, testing, and upgrading computer software and hardware. •Supported clients through various software issues via remote assistance.
Eddie Martinez Education Details
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Gpa 3.385 -
Romeoville High SchoolGeneral Studies
Frequently Asked Questions about Eddie Martinez
What company does Eddie Martinez work for?
Eddie Martinez works for Wayfair Professional
What is Eddie Martinez's role at the current company?
Eddie Martinez's current role is IT Engineer | Cybersecurity Analyst | Google Cybersecurity Certificate | Google Technical Support Fundamentals | CompTIA Security+ | SIEM Tools | Threat Analysis | Strong Analytical Problem-Solving Assessment.
What schools did Eddie Martinez attend?
Eddie Martinez attended Joliet Junior College, Romeoville High School.
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Eddie Martinez
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