Eddie Dsuza Pmp® Email & Phone Number

Tallahassee, Florida, United States

- Plan and develop 5+ scheduled projects using Agile & DevOps methodologies, resulting in a 20% improvement in delivery time.- Supervise the implementation, deployment, and integration of solutions utilizing Agile sprints & DevOps practices, leading to a 30% increase in operational efficiency.- Coordinate hardware & software installations, upgrades, and site maintenance, implementing DevOps tools, achieving a 15% reduction in downtime.- Scale Proof of Concepts to full-scale deployment using Agile frameworks & DevOps automation, enhancing production capabilities by 25%.

Sorocaba Area, Brazil

- Successfully designed and installed over 100 smart home systems, improving energy efficiency by up to 30% and enhancing security features for numerous clients.- Expert in integrating voice assistant technologies (e.g., Amazon Alexa, Google Assistant, Apple Home) to create seamless and intuitive smart home environments.- Published several articles and tutorials on smart home automation, and building a community of over 15K followers/subscribers on my YouTube Channel.- Consult with clients to understand their needs and provide tailored smart home solutions, enhancing their living experience.- Design and implement comprehensive smart home systems, integrating lighting, security, climate control, and home entertainment.- Provide ongoing support and optimization for existing smart home installations, ensuring peak performance and user satisfaction.- Conduct training sessions for clients on using their smart home systems effectively, increasing user adoption and satisfaction.

Sorocaba Area, Brazil

- Launched Direct Fulfillment operations in 2015, transferring knowledge from Guadalajara, leading astrategic 50% portfolio transfer within 18 months, and improving P&L from negative to positive OP .- Led 2 EKW projects as a Lean Green Belt certified leader, improving utilization & productivity in PCBA / BOX & DF operations from 75% to 95%, and enhancing fulfillmentmetrics from 35% to 70%.- Managed site security for customers' IT , Infra, Eng & Account, maintaining a consistent acceptable rating, and implementing security protocols.

São Paulo Area, Brazil

- Developed and executed reverse logistics processes, reducing OTD from 7 days to 3 days, increasing efficiency.- Acted as the primary point of contact for all products in the customer's repair program, enhancing communication and process flow.- Managed all KPIs & Account P&L, maintaining a 6.5% Controlled Operating Profit, ensuring financial stability.

Sorocaba Area, Brazil

- Verify and certify that all information provided by customers are entered into the system correctly using integrated ERP system called SSTEM and Silver.- Responsible for maintaining the structure and integrity of the database and verify that targets and budgets are maintained through out the financial year.- Provided business consulting, knowledge expertise in strategic performance managementmethodologies, process assessment work, and the application of technologies to business.Customer Management and annual financial planning (budget and operating costs)

United States

- Reported directly to Senior Production Manager for all operational matters pertaining to vessel’s technical equipment and entertainment. - Acted as the main liaison personal between vessel’s Communication and technical section for any maintenance and troubleshooting requests.- Provide Monthly, Semester and annual reports to Directors and control of documents. - Responsible for purchase requests, electronic parts for in-house equipment, Inter Ship transfers of equipment using ERP softwares and excel documents.

Malaysia

- Reported directly to Cruise Director for all operational matters pertaining to vessel’s technical equipment and entertainment. - Acted as the main liaison personal between vessel’s Electronic Engineer and technical section for any maintenance requests.- Plan financial year expenditures with CAPEX and OPEX procedures. - Check Material quotation lists and requisitions. Confirm / Verify payments are made to suppliers and contract negotiation. - Familiar with the procedures for Inter Department Transfer, Purchase requests, Inter ship transfers, Crew Requisitions, Accident / Incident reports, AMOS'd system (ERP)- Check equipment on a scheduled basis (such as, lights, sound equipment, lasers, rigging, work areas, dressing room areas, booths, film projectors, portable setups and inventory).- Has been assigned/in-charge of technical projects (Cruise Dept.) during dry docks that were done by the company on its vessels from 2004 until 2008.- Conducted onboard trainings both for old and newly hired staff regarding technical operations & career improvements. Establishing a safe and efficient working area for all staff.