• Managed strategic partnerships with key clients, aligning their strategies with business objectives.• Oversaw entire contract lifecycle, including new order processing and renewals.• Proactively identified and pursued new business opportunities through targeted sales outreach.• Streamlined processes, improved efficiency, and ensured adherence to sales best practices.

• Collaborated with fellow board members to develop strategic plans for Empowered Theater & Arts, focusing on promoting accessible arts for individuals with disabilities.• Organized fundraising events and community outreach programs to increase awareness and support for the organization's mission.• Implemented innovative marketing strategies to expand the reach of Empowered Theater & Arts within the Phoenix, Arizona community.

Certified Title IX Habilitation and Attendant Care provider Teaching people with disabilities on how to learn so they will grow to progress with their specific individual goals including communication, self-help and advocacy, social skills, adaptive behaviors to improve a sustainable high quality of life.

Selected in the top 2% of applicants for a program offered to high-potential individuals preparing for a CS role in SaaS - Tech tools: Gainsight, Salesforce, and GSuite

Discover and led Operational Excellence projects, Maturity, assessments, created training, Governance, risk management, and compliance, coaching to instill a value-driven culture of providing services to Strategic Enterprise organizations to scale technology infrastructure and services, drive digital transformation, and increase shareholder value.

Experienced professional in Information Technology and Data Center reporting and decision making and action-oriented results and I'm an outstanding leader with a proven track record. I possess a broad range of experience in leading engineering teams, infrastructure support teams, Network Operations Centers, Data Centers, and Managed Hosting Centers. A highly successful leader in providing creative solutions for unique technology problems. Solid background in managing vendor relationships, budgets forecasting, and profit and loss statements. Excels at instigating change that fosters teamwork and process improvements that benefits the organization, users, and customers.

As a Data Center Analyst, I collaborate with data center operation techs and leadership to promote and contribute to continuous improvement of service delivery while collaborating with various engineering groups to include; Security, Capacity, Database, Network and Storage engineers to install, maintain and decommission data center devices in a secure environment.

• Onboarded using ServiceNow for Data Center Training and created a BCP and runbook for troubleshooting hardware and networking issues.• Improved data center processes with industry best practices knowledge.• Enhanced efficiency in data center operations at GoDaddy in Phoenix, Arizona Area.

I provided server admin support to internal and external customers to maintain 99.99% up-time for Windows and Linux servers to include troubleshooting and resolving issues with, email systems, hardware, networks, and applications. I provided technical support to internal and external customers to maintain 99.99% up-time for Windows and Linux servers. My primary duties provide a variety of customer support services that are essential for Internet businesses to function online to include, include troubleshooting and resolving issues with, email systems, hardware, networks, and applications. My customer satisfactions surveys have been in the top 10% in the company for the past 4 years

• Programs include Dell XPS Home & Small Business, Inbound/Chat, Xohm, and Sprint (proactive retention). • Coach, mentor and lead personnel within a proactive retention and customer care team environment. • Developed an all-in-one JavaScript, production tool that records interactions, guides agents through the call flow, with check lists. This has standardized the agent notes for the program, increase quality assurance scores, decreased average handle time (aht) of calls and the after call work (acw) after the call.• Created an operational instruction manual for call center site managers to successfully create a scope, plan, test, implement and manage Teleworking on current or new programs for an at-home (remote) agent workforce. • Analyzed agent performance with regard to proactive retention and client expectations, recommending script changes and process improvements as needed.

• Performed shift lead in the planning, organizing and direction of the IT activities including coordination test and preventive maintenance of workstations, printers, scan and order filling WiFi equipment. • Provide in-house help desk to include MS Office suite products, on line reports, system integration testing (SIT) and user acceptance testing (UAT) on updated and new systems and software applications. • Led nightly billing and invoice process, made decisions on the load volume for transportation to schedule routes, performed QA of work performed and tested contingency and backup plans.

• Work with service providers and the network operations center (NOC) to determine the acceptable range for test results and performance, document test procedures and findings, report on readiness and deviation of requirement performance based upon volume estimates and PScan capabilities. • Coordinated with telecom service providers and corporate NOC for troubleshooting across numerous issues while supporting the sites various LAN/WAN utilizing an advanced understanding of TCP/IP, WAN/LAN protocols & methodologies (Frame Relay, DSL, ATM, Ethernet, VPN, 802.11g/b, NAT,EIGRP, OSPF, BGP, firewall configuration, and router configurations).• Ability to be flexible, a proactive team player and multitask by building ad-hoc routes with GIS and mapping, created reports and presentations, unique Access databases and conducted various user training sessions.

• Created and implemented strategic business plan, response to RFP and briefed staff on action items and new initiatives.• Established mission and strategic business plans to give direction to the companies departments, creating policy and operating instruction, analyzed policies with regard to efficiency, recommending policy changes and process improvements as needed.• Worked on multiple large scale software testing and WAN projects. Provided capacity planning and expert assistance on future growth, including collocated telecommunication services.• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. • Directed functional decomposition. Designed test scenarios for different test user groups based on system requirements, solution diagrams, help files, and screen mock ups for TEMPEST testing and evaluation of COTS (Computer Off The Shelf) on INFOSEC services program.- Conducted system functionality testing: developed and executed test cases, produced problem reports, suggestions, system test logs, and test incidents reports • Define and initiate projects, and assign tasks, manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.

• Provided technical support to highly classified offices for the Department of Defense (DoD) in high pressure, SLA environment. • Knowledge of electronic & electricity theory background to include; systems troubleshooting, circuit troubleshooting, (RF) radio frequency, microwave, satellite, Boolean expressions, and power & energy. • Created training material and conducted training on in-house, as-hoc systems and supervised other airman.