Proven ability to resolve complex software and hardware issues quickly and accurately. Proficient at analyzing non-routine transactions with Point of Sale, Cloud, SaaS and Self Checkout software applications and recommending corrective action. Adept at multitasking to achieve individual and team goals. Committed to Customer Service and meeting Service Level Agreements.Key skills include:• Systems Analyst-SaaS Support• Programmable logic controllers (PLC's)• Technical Support Center Lead• HTML, Software, POS Applications, Analysis C++, Cloud, Networking• Point of Sale Registers• Retail Self Service Technologies• Technical Knowledge Base Developer / Analyst• Calibration/Repair of Avionics-Electronics Systems• Electrical and Electronics Repair• Automatic Test Equipment Maintenance• Component Level Problem Determination• Quality Assurance Analyst Flight Safety• Microsoft Office Applications• Lotus ApplicationsI can be reached at : eddiefking@gmail.com