Eddie King

Eddie King Email and Phone Number

Technical Support | Systems Analyst
Eddie King's Location
Atlanta, Georgia, United States, United States
Eddie King's Contact Details

Eddie King personal email

Eddie King phone numbers

About Eddie King

Proven ability to resolve complex software and hardware issues quickly and accurately. Proficient at analyzing non-routine transactions with Point of Sale, Cloud, SaaS and Self Checkout software applications and recommending corrective action. Adept at multitasking to achieve individual and team goals. Committed to Customer Service and meeting Service Level Agreements.Key skills include:• Systems Analyst-SaaS Support• Programmable logic controllers (PLC's)• Technical Support Center Lead• HTML, Software, POS Applications, Analysis C++, Cloud, Networking• Point of Sale Registers• Retail Self Service Technologies• Technical Knowledge Base Developer / Analyst• Calibration/Repair of Avionics-Electronics Systems• Electrical and Electronics Repair• Automatic Test Equipment Maintenance• Component Level Problem Determination• Quality Assurance Analyst Flight Safety• Microsoft Office Applications• Lotus ApplicationsI can be reached at : eddiefking@gmail.com

Eddie King's Current Company Details

Technical Support | Systems Analyst
Eddie King Work Experience Details
  • First Data Corporation
    Senior Contact Center Technical Specialist
    First Data Corporation Jan 2014 - Aug 2016
    Greater Atlanta Area
    Technical Support for Clover POS, Cloud component, and Merchant services.
  • Ibm
    Technical Knowledge Base Developer/Analyst
    Ibm 2006 - 2013
    Greater Atlanta Area
    Instructional Design. Developed problem determination steps that reduced new agent training cycle and provided consistent action plans for customer satisfaction and meet business metrics. Analyze action plan effectiveness, accuracy of parts recommended, and component failure trends. This decreased call handle times, improved first time fix rate and customer satisfaction.
  • Ibm
    Software Product Professional Self-Checkout
    Ibm 2004 - 2006
    Greater Atlanta Area
    Built knowledge base, provided technical support, and trained agents for self-checkout products. Advised internal and external executives how to leverage new offering.Successfully delivered 5,000+ remote software and firmware upgrades to large retailers without interrupting store operations.Developed software analysis training guide for new analysts.
  • Ibm
    Advisory Technical Support Specialist
    Ibm 2003 - 2004
    Greater Atlanta Area
    Provided technical escalation support to 100 field support agents.
  • Productivity Solutions Inc
    Technical Support Analyst, Software Analysis/Upgrades
    Productivity Solutions Inc 2000 - 2003
    Jacksonville, Florida Area
    Analyzed customer software and recommended improvements for transaction stability and increased front-end sales. Successfully implemented configuration changes to customer software and recommended engineering changes.
  • Productivity Solutions Inc
    Self-Checkout Electrical / Electronics Build And Repair
    Productivity Solutions Inc 1997 - 2000
    Jacksonville, Florida Area
    • Repaired PC’s, Point of Sale registers, printers, scanner/scales, and other electromechanical devices and conveyor systems.• Created equipment repair depot to support installed base of 500self-checkout lanes. Recommended component upgrade that reduced cost to manufacturing and logistics.

Eddie King Skills

Technical Support Hardware Management Quality Assurance Vendor Management Leadership Cloud Computing It Service Management It Strategy Process Improvement Software Documentation Troubleshooting Windows Business Analysis Integration Disaster Recovery Itil Sql Visio Training Analysis It Management System Deployment Sharepoint Databases Security System Administration Operating Systems It Operations Servers Windows Server Networking Software Installation Information Technology Systems Analysis Soa Microsoft Sql Server Virtualization Data Center Windows Xp Network Security Retail Self Service Technologies Technical Support Center Lead Calibration And Repair Of Electronic And Computer Systems Automated Teller Machines Electronics Electricity Computer Hardware

Eddie King Education Details

  • University Of Memphis
    University Of Memphis
    Electronic Engineering Technology

Frequently Asked Questions about Eddie King

What is Eddie King's role at the current company?

Eddie King's current role is Technical Support | Systems Analyst.

What is Eddie King's email address?

Eddie King's email address is ed****@****ail.com

What is Eddie King's direct phone number?

Eddie King's direct phone number is (888) 810*****

What schools did Eddie King attend?

Eddie King attended University Of Memphis.

What skills is Eddie King known for?

Eddie King has skills like Technical Support, Hardware, Management, Quality Assurance, Vendor Management, Leadership, Cloud Computing, It Service Management, It Strategy, Process Improvement, Software Documentation, Troubleshooting.

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