Eduardo Landa Email & Phone Number

Menlo Park, Ca, Us

• Provide IT support to a global company of 200,000+ employees by resolving over 500+ tickets per quarter through remote support channels, telephony, email and video call remote sessions.•Troubleshoot hardware and platform issues in a timely manner (or escalating, if appropriate) while providing clear and effective communication to users to provide a root cause and share details on pathway to resolution•Constantly collaborating with 100+ coworkers daily to find the best solution for our cases.•Ensured contingency in knowledge management by documenting edge cases and processes in tickets for fellow techs to reference for future use occurrences.•Onboarded over 20+ new hires on a weekly basis, setting up equipment preparation•Tickets resolved: over 800+•Feedback: 30+ #ThanksBot, comments for exceptional customer service.•Learned to identify issues and gaps in support across our different platforms and escalate to the appropriate service teams

Menlo Park, Ca, Us

Menlo Park, Ca, Us

Boston, Massachusetts, Us

• Learned and passed a 6 month specialized IT Help Desk Support curriculum. • Learned to build myself to be ready to launch a meaningful career and contribute to our economy and community. • I have found the tools and confidence I needed to voice my opinions and express my emotions in a professional manner through my desire to be in Year Up.• Here I collaborate with 40+ coworkers daily to find the best solutions to deliverables, while working efficiently and meeting deadlines and projects.

Santa Clara, Ca, Us

•Roof maintenance, including patching leaks and replacing/restoring damaged areas and holes to. •Climbing 40+ ft buildings all throughout the Bay Area. •Working in loud fast paced environments with 20-30 coworkers.•Helped construct the roof of the Nvidia Voyager building, using various measurements and materials.•Nvidia building was a total of 750,000 sq ft.,in Santa Clara, CA.

Fremont, California, Us

•Shipping 15+ Logistic packages to Facebook offices & data centers worldwide containing laptops, phones and other assets.•Fulfilling and closing 30+ tasks containing vending machine stock & other needs.•Daily 1000+ item stock counts of inventory, ranging from tech accessories, laptop/desktops, and mobile devices .

Tinton Falls, Nj, Us

•Bay Area Facebook campus knowledge and navigation of 20-30+ offices and buildings ensuring accurate delivery. •Upheld high customer service standards daily according to company values, to ensure timely and efficient shipping & handling services.•Created multiple spreadsheets on Excel to capture data on arrival-departure times of each 10+ carriers that docked.•Closed 40+ tasks relating to logistics services and procedures making customers happy and fulfilling their needs.

San Mateo, California, Us

•Took charge of garaging 30-50 cars daily, ensuring safe procedure and care as to not have customers worry about their personal property.•In charge of finding more efficient ways to make the customer experience more delightful and seamless into their workday.

Washington, D.C., Us

•Cased/Organized mail per route in order from the start point to endpoint.•Walked 15 miles daily to ensure timely and efficient delivery services.•Operated Pro Van, LLV, FFV, Dodge Caravan mail trucks.

Richfield, Minnesota, Us

•Exceeded monthly sales goals of $60,000 in revenue, resulting in an upwards of $300,000 of monthly sales.•Upheld high customer service standards daily by following & practicing company standard and S.O.P.•Hit 10+ credit card applications daily, increasing customer loyalty and revenue as a result of returning customers.

Information Technology - Present

Bachelor Of Science - Bs, Currently Attending - Information Technology

High School Diploma