Eddie Lieberman Email & Phone Number

San Diego, CA, US

West Coast

San Diego, California, United States

San Diego, California, United States

San Francisco Bay Area

• Provide comprehensive event management services to corporate and association clients, including international clients.
• Delivered sales presentations to capture new business from top clientele, conduct site visits, and execute the sale and operation of 70+ custom programs held in Northern California annually.
• Skilled at presenting sales collateral and negotiating hotel and vendor specifications, contracts and delivering exceptional customer service.
• Lead a team of coordinators, creative designers, and operations managers from RFP through final billing of large-scale conferences, meetings and events services, event design and production, entertainment management.
• Cultivate sales in territory and implement strategic strategies to increase revenue. Earned Top Producer for Northern California.

Orlando, Florida Area

• Conducted site visits, client meetings, and conference calls, managing communication between client, hotel contact, and vendors to ensure smooth program execution.
• Increased margin on program specific revenue by 2-20%.
• Managed on-site staff both hired directly and through vendors.
• Earned company Performer of the Year Award for 2017.

Orlando, Florida Area

• Oversaw event operations team of 30 that operates 40+ monthly private, corporate, and consumer events as well as VIP experiences, school group workshops, and entertainment performers.
• Implemented new unique and profitable VIP experiences across 3 attractions including various tour options and ability to schedule in advance.
• Managed entire guest journey and promoted high quality guest service with up to 30K guests per week.
• Led and motivated a large team of 50+, delivering performance feedback to inspire professional growth.
• Planned, executed, and managed all aspects of the 2015 IAAPA Closing Event, a conference attracting 40k+ attendees per year.

Entertainment Production - Marquee Events

• Provided continuous feedback and developmental opportunities for staff, managing 100+ actors and coordinators in specified area of event with up to 45K guests per night.
• Implemented first ever scheduling, payroll, and casting systems to streamline processes and optimize efficiency, adapting new processes and creating smooth transition for team.
• Wrote and documented training plans for new system Kronos.

Attractions Operations

• Coordinated weekly schedules for 700+ team members across multiple venues, strategically allocating resources to optimize productivity.
• Facilitated OSHA required regulatory training classes and orientation for park operations as Learning and Development Trainer.
• Provided administrative support for attraction operations management team of 100+, ordering supplies, tracking employee files, and monitoring training records for 3000+ employees.

Human Resources

• Facilitated Orientation for Park Operations: Guest service, theming, special guest situations, and required safety classes

• Oversaw daily operations of major attractions located within Universal Studios and Universal’s Islands of Adventure.

Culinary Operations

• Managed core team of 5 that supported SeaWorld, Aquatica and Discovery Cove theme parks.
• Developed, designed, and implemented on-the-job training program for 1000+ culinary operations employees.
• Conducted interviews and hired 200+ frontline team members for a variety of positions, facilitating new hire orientation, regulatory training, and continuing education.

Lady Lake, FL

• Supervised Adset department by changing ads in store ensuring sign accuracy, labor production and payroll reconciliation.
• Ensured employee and store security - key holder

Lady Lake, FL

• Opening leadership team for grand opening
• Developed all team members and fostered a work environment of growth and development
• Managerial tasks, including manager-on-duty shifts, handled customer challenges, assisted with payroll and scheduling, conducted interviews, and new employee orientation classes and training
• Responsible for store safe, cash funds, and all customer transactions
• Appointed to the “Retail Leadership Council” and “RewardZone and Branded Payment Extended Council”

Lake Buena Vista, FL

• Trained new cast members for daily responsibilities ensuring consistency
• Provided continuous training for experience cast members for compliance
• Interacted with guests to enhance vacation memories and selected volunteers for a special immersion in the show experience
• Delivered scripted dialogue to groups of 350 guests or more