Eduardo Lozano Email & Phone Number

Greenbrae, California, United States

Office Assistant to Behavioral Health & Recovery Services in Crisis Stabilization Unit and Medical Records Department.

San Rafael, California, United States

Accurately maintain records of returned equipment, organize business documents, and compile financial reports to facilitate seamless store operations. I deliver exceptional customer service by leveraging extensive product and service knowledge, uphold responsibility for onboarding, mentoring, and training new team members, and monitor employee performance while pinpointing areas for improvement through KPI analysis and enhanced conversion rates to attain set sales objectives.• Acknowledged as the third-ranking Top Store Representative among all California Xfinity Stores based on exceptional KPI performance in customer satisfaction, sales, and new account acquisitions.• Optimized the check-in process by processing transactions at front desk, leading to a 50% reduction in wait times.• Empowered new hires with in-depth knowledge of product specifications, sales incentives, and effective selling techniques; significantly elevated customer satisfaction ratings from a Net Promoter Score of 40 to surpassing the market goal of 70.• Promoted to a leadership position in recognition of exceptional customer service skills and consistent achievement of sales targets.

San Rafael, California, United States

During this role, I fostered strong customer relationships and achieved optimum satisfaction levels by addressing concerns and providing tailored product recommendations. I ensured the accuracy of CRM data entry, proficiently tracking leads and closed sales for comprehensive performance analysis.• Developed impactful email communications that effectively drove sales and promoted ongoing promotions.• Progressed to lead position due to outstanding customer service skills and exemplary leadership abilities.• Built a top-performing sales team of over 10 members through the implementation of effective training programs focused on consultative selling, objection handling, and deal closures.• Generated a remarkable 20% increase in revenue through innovative sales techniques, such as employing a second voice during calls.

Business

High School Diploma, General Studies