Eddie Ng Email & Phone Number

Montreal, Quebec, Canada

• ServiceNow system administrator• Knowledge Base manager

Montreal, Quebec

• Oversee the deployment of Connect&GO’s technology, systems and technicians at events that range in size from a few hundred to over 100,000 patrons in different event spaces: o Music festivals: Osheaga, Ile Soniq, Heavy Montreal, Tortuga Music Festival, Montebello Rockfest o Sporting: PyeongChang 2018 Olympics, Calgary Stampede, Montreal F1, Montreal Alouettes o Conferences: C2 Montreal, Comic-Con, SXSW, Rogers, Bell Media, CBC, National Bank o Retail: Jack Daniels, Target, VISA Super Bowl o Food: YUL Eat, Tastes of Atlanta, Mondiale de la Biere, Les Délices d'automne• Manage and lead the team of technicians ensuring that deliverables and deadlines are meet.• Support the project managers with the technical elements of each project and act as a liaison with the client’s technical team.• Provide Level 3 support to field-staff during onsite deployments across multiple time-zones.• Mentor and train staff in the configuration and usage of Connect&GO’s hardware, software and systems (Experiential, Access Control, Cashless).• Collect and analyze client requirements. Design and write software specifications outlining the changes to be made to our core-systems and for custom client-specific modules. Research, test and evaluate hardware (RFID readers, mobile devices, displays, cameras) needed to support the client requirements.• Develop and write technical guides and troubleshooting documents.• Write SQL queries for customized reporting and data mining.• Continually review and optimize operational processes.• Design and fabricate prototype enclosures and assemblies.• Researched, evaluated and implemented an asset management to provide visibility into the availability of assets.• Work closely with the product and development managers to continually improve the product offerings of our Experiential, Access Control and Cashless systems.

Montreal, Quebec

• Designed Connect&GO’s Experiential system using a multi-tiered architecture. This system allows patrons to interact with RFID touchscreen kiosks to generate their own photos, videos, GIFs, to play games, answer trivia and to connect with other patrons.• Managed cross-functional teams to deploy the Experiential system, hardware and services at music festivals, sporting events and conferences.• Collected requirements and tailored the Experiential system to the client’s specific needs.• Documented the software specifications, use-cases and test plans for both the internal and external development teams.

Montreal, Quebec

• Analyzed and evaluated companies’ operations and processes to determine the feasibility, impact and ROI of implementing a RFID system.• Authored recommendation reports and case studies that illustrated what, where and how RFID hardware would be installed and the process changes that would be experienced.• Designed RFID solutions and supervised their implementation in manufacturing, mining, retail, chemical, medical and service industries.• Evaluated RFID hardware and real-time location systems (RTLS).• Specialized in Ultra-High Frequency (UHF), High-Frequency (HF) and Low-Frequency (LF) RFID technologies and hardware.• Educated clients on the physics, benefits and limitations of RFID. Provided RFID training customized to the client’s industry thereby allowing them to better recognize how the technology could be applied to their business.• Speaker at the RFID Journal Live conferences in 2011 and 2012.

Montreal, Quebec

• Developed software in C# that interacted with RFID hardware for 3PL warehousing applications.• Researched and evaluated RFID readers, antennas and tags from leading manufacturers.

Montreal, Quebec

• Designed and developed Guru’s Order and Inventory Management systems in Microsoft Access. Led the transition from a paper-based system to a custom-designed digital system that provided real-time visibility of their work orders and inventory stocks.• Researched, evaluated and selected the components that were spec’d on Guru’s range of high-end road bicycles. Component selection was based on finding the right balance in cost, performance, aesthetics and weight.• Managed the ordering, reception and availability of inventory. Worked closely with international suppliers.

Bachelor Of Computer Science, Information Systems, Graduated With Distinction

Comprehensive Project Management

A.E.C., Java Certifications

D.E.C., Computer Science