Eddie Ojeda Email & Phone Number

Austin, Texas, United States

• Supporting 10 Windows Server 2016 VM’s on 4 VMware hosts for over 70 people.
• Servers include: Exchange, Sharepoint, TS/RDS, Veeam, StorageCraft, Linux, & MSSQL.
• Setup a full LAMP stack (CentOS 7) to provide a live, local backup of our agent web portal.
• Deployed new projects: including VoIP, eFax, GSuite/Chrome tablets, PoE switches, Cisco routers, Meraki switches, SSL VPN, multi-layered security, and various firewalls.
• Work with Execs on projects to improve and automate processes with new and existing technology.
• Created DR plan and DR tests, also passed various yearly audits and industry compliance standards.

• Supported databases for 6 Hilton-branded hotels, totaling over 120 end-users, and 18 servers.
• Monitored & maintained all IT and assisted in Hilton refreshes and other upgrades.
• Administered OnQ, Micros, and Opera by Oracle.
• Worked directly with the GM to improve performance and availability of the daily reports.

· Resolved customer issues on-site (90%) and over the phone (10%)

· Single-handedly supported over 35 remote offices, totaling 200+ users in a help desk role · Ensured function of all IT, network, mobile, and communication equipment on a daily basis · Repaired, purchased, and re-purposed equipment as necessary · Setup AD, WIFI, VPN, group policies, web domains, BES, Exchange, & firewalls

· Setup and supported IT for the Department of Homeland Security "Top Officials 3 (TOPOFF 3)" exercise · Created an ERP system using Access and VB6. Later migrated it to Microsoft SQL Server 2005 · Cloned and customized 1,000's of computers for customer use · Traveled 90% to support many conventions, trade shows, presentations and other customer locations.

• Resolved IT problems on site (20%) and over the phone (80%)
• Created custom applications to help automate business processes
• Responsible for all IT equipment
• Upgraded equipment on a regular basis

· Provided IT maintenance and field support under contract · Resolved customer issues on-site (90%) and over the phone (10%) · Installed network and fiber optic cables for a hospital and setup network, server, and routers · Repaired printers, plotters, and scanners

· Provided IT support for the entire battalion (1,000+ users) · Responsible for keeping our IT and a team of Marines combat-ready at all times · Provided IT and mainframe instruction as a Training NCO · Tested our readiness in extreme conditions and ensured 100% availability of encrypted communication

Bachelor; Associates, Computer Sciences; Business Administration

Business Theory, Psychology, Business Ethics, and Small Business Operation

Computer Repair, Programming, Database Admin, Mainframe Admin, Printer Repair, Networking

Leadership

Electrical Equipment Repair, Ac/Dc Theory, Schematic Reading

Advanced Algebra, Trig I

Electrical Engineer