•Ensure customer satisfaction: address customer concerns in a timely manor•Meet and greet with new potential customers •Verify all customers were serviced each day for all (3) locations Dallas/Ft. Worth/Houston/Austin•Accountable for retention and growth of customer pool count base•Daily status report to upper management•Payroll: verify pool count and field revenue•Hiring/termination of Pool Technicians and Office Personnel•Extensive Call Center and Dispatching experience•Answered customer calls during office hours, afterhours and weekends. Verified all jobs/work orders inputted by CSR’s•Extensive knowledge of: Microsoft products(Excel/Word/Outlook) also software programs •Service CEO and Successware•Interview technicians and CSR’s, performed drug screening on site, ran background checks on new employees and administered new employee orientations•Provided CSR’s with updated information on pool routes.•Monitored and updated GPS/Nextraq with changes of drivers/adding new vehicles/alerts•Issued purchase orders, order chemicals / materials•Address field technician issues and concerns, lead field staff meetings and inspections weekly•Company vehicle maintenance / purchasing / inspections / inventory / warehouse•Created daily processes and procedures for all employees.

•Perform general handyman services for clients in Frisco and surrounding areas•Skilled painting services, including taping, bedding, and texturing•Experienced woodwork and carpentry finisher, including interior/exterior trim carpentry, installation of doors/windows, and use of variety of power/hand tools•Detailed general electrical maintenance, including installation and repair•Proficient in general plumbing and related pipe works, including installation and repair•Knowledgeable of landscaping services, including lawn care, pool maintenance, and equipment repair•Perform computer maintenance/repair, including software installation, peripherals, routing, and troubleshooting•Complete routine maintenance of automobiles (i.e., oil/filter change, brake installation, etc.) and heavy/light tools (i.e., repair)•Skilled driver of heavy machinery

•Maintained and implemented database claims systems for all regional offices•Conducted database structural planning and integration of new components•Analyzed database systems performance to optimize services and track adherence to Service Level Agreements•Provided third level support of database support issues in DBA queue•Used varied tools to identify and address single points of failure or inefficiency within database infrastructure•Installed, supported, and configured data warehouse platforms and solutions in a claims production environment •Evaluated new technologies and collaborated with planning and design of future data warehouse architecture•Developed and maintained documentation related to database and data warehouse systems architecture, processes and support•Worked closely with computing and processing teams to deploy and support applications integrated with database systems

•Monitored and controlled computer system console and its peripheral equipment to process recurring/special reports and data•Observed operations to detect errors, inefficiency, and system failure•Conducted inquiries to verify complaints of failure in order to improve production•Established production schedules and maintained control procedures to ensure meeting of deadlines, accuracy and format of reports•Reviewed reports to ensure quality control•Maintained accurate documentation related to operation of computer systems and related equipment

Interfaced with clients to ensure satisfaction with consumer goods (i.e., interior/exterior doors, etc.)•Transported products to customers via delivery truck•Maintained complete records of truck maintenance, delivery schedules, customer issues, and location notes to inform management of delivery operations•Performed routine truck maintenance in compliance with company, state, and federal regulations