Operations Manager
CurrentIn July 2018, part of the business was sold to BigBus Tours. As part of the acquisition, BigBus took control of the open top tour bus part of the business, and I was asked to adapt my role and become involved in the daily operations of the business. Whilst my operations experience at the time was limited, I was asked to help manage the daily operations of the business, because of transferable skills such decision making, time management, people skills, and employee relations. After a successful period in this role, in September 2019, I was promoted to Operations Manager. My role as operations manager involves;- managing and developing the Operations Supervisors Team- managing the drivers team - creation and management of driver duties, factoring in legal requirements regarding driving hours- Recruitment and Retention strategies - Recruitment of operational and driving staff - fleet management - management of driver safety processes and software - On-Boarding of new team members - facilities management - general admin and reporting - reporting directly to Dublin GM Successes in my role to date include- successful implementation of driving safety software, while leading the Dublin team to become consistently one of the safest driving teams globally for the business- successful management of takeover of the business, and a significant change process - development of strong team culture, and excellent staff retention levels- Managing a business which received a "great place to work" award in 2023 - Managing a business which was awarded Best Employer - Dublin, through the Failte Ireland Employer Excellence awards, in 2023