• Understands unique territory geography in order to determine most efficient routing between Polyglass USA Inc. facilities, external vendors, and customer locations• Update and review shipping schedule daily and identify any missing orders, inefficient routes, special delivery needs, temporary road closures, local events, etc.• Responsible for maintaining proper and accurate pre-shipment and post-shipment administration including track and trace, proof of delivery, damaged shipment issues and claims processing• Provides assistance in the planning, research and development, and implementation of department policies and procedures• Coordinates special projects to accomplish department objectives and other tasks requested by the department manager• Collects, analyzes and reports statistical data regarding the operation of the department; makes planning recommendations based upon statistical reporting• Maintains current knowledge of transportation market statistics• Evaluates, records, and responds to additional/ special service requests (i.e. FTL, LTL, liftgate, inside delivery, etc)• Assists in troubleshooting and resolving safety, service, and operational issues• Meet on time delivery requirements and follow up on discrepancies with suppliers and Customer Service• Negotiate spot rate pricing with different carrier types on expedited shipments to minimize cost and meet delivery requirements• Communicate effectively with carriers and customer service representatives, handling questions, concerns and complaints with a professionalism that includes a commitment to more efficiently meet customer needs• Manage daily, weekly and monthly reports as well as prepare ad-hoc reports requested by management• Work with transportation providers and accounting department on freight payments to ensure proper accessorial cost and flows• Stay up to date on administrative tasks such as entering freight receipts, data entry, scanning and filing

At Tri-State Carriers, we observe and follow CEMEX’s core values while at the same time promote a safe work Environment with a team work mentality. As a Dispatcher my duties are as follow:• Maintain D.O.T. drivers hours of service logs and records• Schedule drivers daily dispatch• Follow safety polices and participate in quarterly safety meetings• Work with Sales to ensure customer satisfaction• Address customer concerns in a timely fashion• Work with managers to provide solutions for more effective and efficient service• Other duties as assigned

Peace River Packing Company follows a safe, scientifically sound, and time-tested process for postharvest care of citrus that meets USDA Grade #1 standards. As Shipping Coordinator/ Clerk, I retrieve order requests from our partners, Duda Sales, and coordinate with sales coordinator/ operations management to ensure availability of fruit. I communicate with buyers and customers as well as drivers, brokers and dispatchers to ensure a timely load pickup and delivery. My duties include verification of data/ data entry, creating shipping manifest/ bill-of-lading, maintaining shipping records, including providing tracking or shipping history information to customers on request, maintain knowledge of current international import/export regulatory requirements, update applicable standard operating procedures as necessary.

Financial Services Rep: Performed Inbound/Outbound calls to Verizon Wireless customers with past due accounts. Assist customers in making payments or payment arrangements to avoid service interruptions.Reporting Analyst (9/2009 - 10/2011): Create reports/ Spreadsheets using Microsoft Excel and other information systems. Use SQL and Access databases to build queries/ stored procedures to pull requested data. Daily, weekly, and monthly reports are produced to report productivity. In charge of giving new hires system access to Avaya, CMS or Aspect systems via Agent Administrator, NICE/ NICE Perform systems.