Oversee store presentation in 9 locations in retail channel including store merchandise, facilities management, inventory management, adherence to marketing directives, sales trends, sales strategies, and audit compliance with store standards. Lead a team of 9 locations and 80+ direct reports in meeting and exceeding companies kpi's along with keeping audit items above acceptable levels.

Lead over 100 National Retail locations including Best Buy, Costco, Walmart, Sam's Club, and Target.Performance Management: Met and exceeded defined sales and retention objectives through ongoing training, coaching, and monitoring of individual and team performance. Assess individual and team performance, and initiate developmental plans designed to narrow competency gaps.Operations Management: Monitor agent/retailer sales results and key performance indicators. Analyze data with Indirect Sales team, and lead the development of specific action plans designed to address opportunities and/or shortfalls. Assign sales modules to reps, and allocate quota. Work with team on merchandising / marketing strategy for different agent / retailer locations.Customer Retention: Maintained and grew existing customer base and manage churn. Attend sales calls with Indirect Sales team, and build relationships with key personnel within the agent/retailer locations. Handle all agent/retailer customer escalation issues that cannot be resolved at the Indirect Distribution Representative or Account Manager level, and ensure that all outstanding issues are resolved.

Lead a team of 100 employees for retail sales and 7 sales locations with annual sales of approximately $6M.Performance Management: Lead team to meet or exceed assigned quotas, service and revenue objectives through development and monitoring of sales goals. Monitor financial, budgeting, and sales reporting for all retail stores in assigned area. Ensure all employees demonstrate an understanding of the company’s mission, vision, values, and products and services.Operations Management: Oversee store presentation including store merchandise, Facilities Management, adherence to marketing directives and adherence to store standards. Responsible for the identification of new store locations, store relocations and retrofits. Facilitate opening of new retail locations. Increase presence in the community by developing relationships with local chamber of commerce personnel. Staffing/Employee Relations: Foster leadership qualities in Retail Sales Managers to motivate and coach their teams to achieve high performance results. Take action based on reports to improve performance. Responsible for the management, staffing and operations of multiple retail locations. Make decisions regarding hiring, promotion, and disciplinary actions. Customer Retention: Manage and grow existing customer base and manage churn. Develop customer retention tools for retail store. Collaborate cross-functionally with other channels to analyze issues that impact Retail Sales, and recommend, develop, and implement process improvements. Resolve customer complaints in a timely and friendly manner.Market & Industry Knowledge: Maintains knowledge of company and market promotional elements. Remains current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.

Directly responsible for all Midwest Area and Region Consumer Sales training programs that support the achievement of Key Performance Indicators for the IL/WI Region. This Includes but is not limited to employee training attendance, effectiveness (effect on KPI’s), Face-to-Face delivery, vendor programs, manager-led and web based programs. Builds and manages a staff of Trainers that deliver classes and are strategically located within the Region. Training operations, project management, material orders, communications, report analysis and working cross functionally across all Midwest Area channels. Responsible for developing, motivating, scheduling and coaching a team of Region-based Midwest Area Trainers to effectively deliver F2F Training, directed by the MW Area and Region Stakeholders. Manage Region Training requests, working with the MW Curriculum Liaison team, Schedule F2F Classes, manage scheduling and upkeep of Region Training rooms, materials, and supplies; ensure that Training operations are completed as required; lead Region and Area Training projects; communicate and strategize with Region Stakeholders on Training needs and completion. Partner with HR to deliver New Hire and schedule Development programs; partner with Region Leaders to understand Training needs by attending reviews and meetings, field visits, round tables and 1:1’s. Partner with other Training Leaders to gain best practices, solve business issues and cross utilize resources.

Manage day to day operations of a high volume Retail location. Duties include Performance Management, Staffing/Employee Relations, Customer Retention, Asset Management, and Market & Industry Knowledge.