Eddie Salgado Email & Phone Number

Purchase, New York

Westchester, New York

New York City

Deskside - Rapid Response \ Clinical Deskside Support ContractorDeployment to NYUMC Hospitals and Satellite locations. Installing, Troubleshooting and verifying Dell and HP Hardware as well as sophisticated Medical and Enterprise Applications through Windows Server , Software Center, IP configurations, upgrading drivers, mapping and installing printers. For ED, Emergency Rooms, Operating Rooms, PACU, NICU, Clinical as well as Admin, Pharmacy as well as Doctors, VIPs, multiple high level profile locations. EPIC, Citrix Xen Apps, WYSE Thick and Thin Clients, WOW /MED Carts, MARTIs. Honeywell Scanners, Rovers, GalaxyTablets. Active Directory to create update and extend users in directory. Troubleshoot Network connectivity and Exchange Server and Outlook. Symantec Endpoint Encryption, AirWatch

Westchester

Windows 7 staging, implementation, and deployment to Montefiore Medical Center and satellite locations. Migration via Network WDS, PXE, DOD and SCCM working with clients and PowerShell CLI. Installing and verifying sophisticated Medical and Enterprise applications through Software Center, IP configurations, upgrading drivers, mapping drives and installing printers. For Doctors, VIPs, Emergency Rooms as well as multiple high level profile locations.

United States

Network Data Engineer at AT&Ts Global NOC Center that include all Local Exchange Carriers and government account testing, Layer 1 and Layer 2 , TIER ll, fault isolation and resolution, customer progress including technical support. LECs and vendors support and test assist, escalating, opening and closing maintenance tickets including SmartChat with service executives

White Plains, New York

Network Analyst providing Network Engineering Support to AT&T Local and Global Networks and Customer Service Center to include all Local Exchange Carriers and Major Goverment Accounts. Testing, Layer 1 and Layer 2 ,fault isolation and resolution, customer technical support, Vendor support and test assist, escalating and opening and closing Maintenance Tickets worldwide.

Midtown New York, Ny

Special Services Installation & Repair Field Manager,Experienced in entire Brooklyn, Staten Island Northern Manhattan, Midtown East and Midtown West . Team Leader and mentor to field technicians and managers in charge of installation, repairing, maintaining, training and sales of Complex T1 voice and digital data and analog circuits for large enterprise and wholesale customers. Specialiizing in ISDN PRI, 56k, Radio and Alarm Circuits and rack and stack Cisco routers and Mux's. Administered quality customer service within Brooklyn, Staten Island, and Manhattan. Expertise in troubleshooting critical repeaters. Dispatch experience screening and testing repair tickets, including provisioning and force to load. Inputed status in WFAC and WFADO and verified Worddocs through CAC's, CLOs' and assignments. Primary callout manager as well as escalations 1st, 2nd and up to VP escalations.Forecasting workload, Network DTI testing, negotiated, organizing vendor and CLEC meets with engineers and Hi Tech, Also did vacation and work scheduling, technician training, payroll, safety, and quality surveys. Familiar with Maintenance, Splicing, Fujitsu, Cisco Flashwave,TA 3000, Alcatel, Nortel 1840, DDM 1000, Litespan 2000, Newbridge Nodes, Fiber MUXs, Fluke Test Equipment, JDSU HST 3000, T-Berd 109A, 207s, Ameritec , Halycion, TPI-750 Test Sets and SideKick Meters and Training, Expert Union-Labor Management (CWA) grievance process and the Absence Control Plan.

Installed, and repaired complex, ISDN, PRI, DSO, Transport DS1, Alarm, Radio, Digital DATA and Analog circuits and Frame Relay for Large Enterprise and Wholesale Business customers. Worked on Multiplexs, Special Test Equipment,Nortel Newbridge 3600 and 3624 Nodes, Fujitsu FLM 150, DDM 1000, 1840s,Adtran, Alcatel, Lucent, Cisco, Conklin, Litespan 2000. 3 Yrs Acting Foreman/ Field Manager

Sacramento, California Area

Sold and delivered cars and trucks to customers. Negotiated, closed, signed and financed contracts.

United States

2049 Communications and Installation GroupTelephone Switching I&M ,Home base , Sacramento , California

Computer Network Engineer Certificate, Computer Network Engineering

Activities and Societies: Computer Technology Industry AssociationComp TIA A+ Certification, Comp TIA Network + Certification, Windows.

Telecommunications Management

Activities and Societies: Central New York Management ForumTelecommunications Management

A.A, Business Management

Business ans Merchandise Management

Certificate, Telecommunications

Telephone Switching Systems Installation and Maintenance. USAF 4 Yrs Member 2049 Communications Installation Group, McClellan AFB.