I'm a successful healthcare professional looking to transition and excel in the field of Customer Success. I'm recognized for a demonstrated ability to streamline processes, optimize workflows, and a passion for technology that contributes to organizational success.I have a passion for technology and a knack for streamlining processes and workflows. In my previous roles at Children's Specialized Hospital, I initiated, implemented, and coordinated several projects that improved the ordering, scheduling, and delivery of medical equipment and services, saving thousands of dollars and hours per year. I also built and nurtured strong relationships with internal and external stakeholders, collaborating with cross-functional teams and vendors to achieve optimal outcomes. I am eager to leverage my skills, experience, and education to help customers succeed and grow with your company.Skills:• Problem Solving• Workflow Optimization• Customer Support/Service/Experience• Client/Vendor Relations• Technical Support• Communication• Software Training• Teamwork• Medical Records• Healthcare• Electronic Medical Record (EMR)• Medical Terminology• Demonstrations• User Documentation • Office Administration• Data Entry
Who'S_Your_Sah_Daddy
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BloggerWho'S_Your_Sah_Daddy Nov 2023 - Present
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Office Manager / Computer TechSincox Associates Architects Planners Jan 2022 - PresentNew Jersey, United States● Preparation of status reports on 10-15 active jobs to meet scheduled deadlines.● Configure software to establish consistency of product performance for a staff of seven.● Instituted automatic back-ups to protect against hardware failures, data corruption, and malware. ● Coordinated setup, configuration, and maintenance of twelve hardware devices ensuring seamless integration and optimal performance within the network. ● Manage Accounts Payable and Accounts Receivable for jobs ranging from $30,000-$500,000.
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Customer (Patient) Care Coordinator Assistant - Inpatient RehabilitationChildren'S Specialized Hospital Jun 2020 - Jan 2022New Brunswick, New Jersey, United States● Initiated overhaul of the application for ordering DME (Durable Medical Equipment) by collaborating with three cross-functional teams.● Saved thousands per transport by streamlining insurance approval and validation processes.● Decreased transport scheduling time by 46% by coordinating with transport schedulers and management.● Merged and optimized transportation scheduling and DME ordering for this newly created position saving $56k per year.● Established and fostered partnerships with three small market DME vendors by serving as the direct point of contact.● Managed DME ordering, transport arrangements, and calendar scheduling for the 64-bed, two-unit hospital. -
Unit Clerk - Nursing RehabilitationChildren'S Specialized Hospital Nov 2018 - Jun 2020New Brunswick, New Jersey, United States● Identified hospital challenges, pitched and implemented a virtual appointment board to senior administration which resulted in $150k in annual cost savings. ● Increased appointment scheduling efficiency by 32% by establishing the root cause, standardizing the order process, and streamlining input of referrals to unit clerks.● Created templates and modernized forms streamlining repetitive documentation for appointments, transportation, and nursing charge reports saving $45k per year.● Streamlined virtual appointment board increasing appointments made from 2 to 10 per day.● Tested updates, assessed end-user feedback from three specialties, and summarized issues and suggestions to IT for the virtual appointment board.● Designated "Super-User" who trained, updated, and wrote staff documentation of approximately 225.
Edward Cruz Education Details
Frequently Asked Questions about Edward Cruz
What company does Edward Cruz work for?
Edward Cruz works for Who's_your_sah_daddy
What is Edward Cruz's role at the current company?
Edward Cruz's current role is Stay-at-home dad giving his advice on navigating being a man, a husband, and most importantly a father | Aspiring Customer Success Manager.
What schools did Edward Cruz attend?
Edward Cruz attended Rutgers University, Salesforce Talent Alliance Career Cohorts, Trailhead By Salesforce.
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Edward Cruz
New York City Metropolitan Area7groupm.com, yahoo.com, yahoo.com, netscape.net, yahoo.com, yahoo.com, nc.rr.com3 +151468XXXXX
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Edward Cruz
New York City Metropolitan Area1hudson-trading.com -
Edward Cruz
Molecular Biology Phd Student At Princeton University | Nsf Graduate Research FellowPrinceton, Nj -
1ciclopdc.com
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Edward Cruz
Career Services Leader With A Passion For Developing Staff And Building Culture.New Orleans, La4gmail.com, miami.edu, miami.edu, tulane.edu3 +130558XXXXX
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