Eddie Segarra Email & Phone Number

New York, New York, United States

-Outreach patients post-visit and facilitate patient experience survey; maintaining required documentation/tracking.-Conduct 10-15 hospital follow-ups daily for patients transported to out-of-network hospitals and report all interventions and continuing care on EPIC's health information system.-Create weekly spreadsheets, submit written reports, and track data collection for BHEARD.-Collaborate with other service providers to develop comprehensive care plans for vulnerable populations within the community.-Monitor and evaluate impact of social services on community.

New York, United States

-Responsible for inserting slates and playing commercials during live sporting events.-Create and publish milestone markers during live MLB & ESPN+ events.-Conduct comprehensive training for new operators, enhancing team skills and performance.-Use problem-solving and issue-resolution skills to promptly and successfully address production problems.-Increase overall product quality through meticulous attention to detail during operation processes.

New York, United States

-Connected New Yorkers with Long Covid to resources related to finances, health, and community support, as part of the NYC H&H Test & Trace program.-Collaborated with Post-Covid Care Centers, Body Politic, and NYC Department of Mental Health & Hygiene to connect clients to programs that would improve their care and well-being.-Managed assigned caseload and ensured prompt and accurate data entry and follow-ups with cases and escalates complex cases to supervisor.-Displayed excellent multitasking abilities during peak periods of workload while ensuring that each task was completed accurately.-Boosted team productivity by collaborating with colleagues to share knowledge, resources, and best practices.

New York, United States

-Advised New Yorkers with Covid-19 on community resources and referral programs at testing sites and over the phone.-Interviewed clients of all ages and their families to determine what services would best address the needs of the client and the family.-Maintained case history records and wrote detailed and accurate reports in order to successfully continue care with the next navigator, case investigator, or contact tracer.-Provided clients with emergency assistance to housing (ERAP), a home food delivery program (GetFoodNYC), hotel isolation program, and take care packages.

Secaucus, New Jersey, United States

-Coordinated with MLB Network, NHL network, MLB clubs, and content partners to ingest and deliver required digital assets.-Delivered content and processed video uploads for mlb.com, clubs, and other domestic and international partners.-Wrote and edited content metadata and managed club site real-time highlight video queues. -Collaborated with production and editorial departments in order to execute the retrieval of digital content.

Bronx, New York

New York Yankees -Interacted with guests and conducted surveys during games to receive real-time experience feedback; responsible for ensuring customer service standards were exceeded. -Examined problematic issues and concerns by adhering to company policy and implementing new innovative solutions in order to create a 5-star experience for guests. -Served as an expert on company culture and aided in the creation and implementation of new company policies and procedures that led to an innovative, collaborative and fun work environment. -Wrote, revised and organized monthly employee newsletter.

New York, New York, United States

NFLX Experience -Ensured the highest standard of accurate and efficient cash handling procedures while monitoring guest flow during transactions. -Adopted an enthusiastic, assertive and passionate approach to guest services, while providing instruction for guests to participate in NFL interactive activities. -Manually reset and operated non-technical interactive exhibits.

New York, New York, United States

-Provided high-quality customer service by educating customers on available products to achieve sales goals.-Investigated and resolved customer complaints and issues to ensure customer retention.-Ability to multitask in a fast paced, business driven environment.-Demonstrated creativity building visual displays throughout various departments.

Brooklyn, Ny

-Represented the YMCA in public events and served as the liaison for marketing and membership initiatives. -Responded to member complaints by identifying the problem and efficiently creating a solution that satisfies the member. -Energized and motivated staff in order to reinforce the core values of youth development and healthy living. -Activated memberships and processed program registrations. -Possessed a strong understanding of all programs, activities and services, with the ability to conduct tours and provide information regarding costs, schedules and facility information.

New York, Ny

-Edited content in a digital broadcast facility for distribution for various digital media platforms.-Identified and condensed relevant sports sound bites to CBS online database.-Monitored trends, researched computer sites, and other sources to report to editors several times daily on stories that would be of interest to the public.

New York, Ny

-Assisted with the implementation of community outreach programs in order to educate the public on library services and literacy programs. -Helped tutor students in reading and writing in order for them to successfully reach a high level of proficiency in English in a short amount of time. -Performed a full range of circulation desk procedures using an automated circulation system; duties included collecting and recording fines, processed first time registration and issued membership.-Maintained accurate electronic and paper records of available library materials in order to answer questions from the public in person, over the phone and electronically via email. -Managed filing systems containing electronic and paper records and ensured that approved security practices were followed.

Brooklyn, Ny

-Researched and published sports press releases for LIU Athletics.-Produced daily updates of LIU sports statistics at www.liuathletics.com.

Master'S Degree, Journalism, 3.3 Gpa

Bachelor Of Arts - Ba, Journalism