Eddie V.

Eddie V. Email and Phone Number

Chief Operating Officer @ CXperts | Business Management @ CXperts
Eddie V.'s Location
Miami-Fort Lauderdale Area, United States, United States
About Eddie V.

As a Chief Operating Officer at CXperts, I leverage my 28+ years of BPO and Global Outsourcing expertise to drive the execution of client, strategic, financial, and operational objectives in the omni-channel, domestic, nearshore, and offshore markets. I have a BA in Business Management from Nova Southeastern University and a passion for operational innovation, client-centric execution, SaaS solutions, and EX and CX excellence.I have successfully launched, managed, and grown multiple business segments across various verticals, with annual revenue and P&L responsibility of over $600M and oversight of more than 18000 FTEs in 23 call center locations. I have also led the operations teams to achieve outstanding results and exceed key performance indicators, such as winning the JD Powers Award for Customer Satisfaction in the Cable and Satellite industry for 12 consecutive years. I have a proven track record of building high-performance teams, implementing CRM and manufacturing process improvement initiatives, and creating long-term value for clients and stakeholders.

Eddie V.'s Current Company Details
CXperts

Cxperts

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Chief Operating Officer @ CXperts | Business Management
Eddie V. Work Experience Details
  • Cxperts
    Chief Operating Officer
    Cxperts Aug 2021 - Present
    Cheyenne, Wy, Us
    View
  • Cxperts
    Senior Vice President Global Operations
    Cxperts Aug 2021 - Jul 2022
    Cheyenne, Wy, Us
    View
  • Alorica
    Global Vice President
    Alorica Sep 2014 - Jul 2021
    Irvine, Ca, Us
    View
  • Alorica
    Division Vice President, Client Services And Operations
    Alorica Jul 2010 - Aug 2014
    Irvine, Ca, Us
    View
  • Fdp, Llc
    Managing Partner
    Fdp, Llc Jan 2009 - Jun 2012
    FDP, LLC offers a variety of High School / College counseling services dedicated to maximizing students’ educational opportunities. For freshmen and sophomores, our offerings focus on helping students plan in a way which will enhance their ability to pursue, deepen, and expand their academic and extracurricular interests. For juniors and seniors, our services offer a focused approach to navigating the various parts of the college admissions process. For students who are considering a gap year, we offer advising focused on finding the program which best fits their interests, and which also will make them better candidates for the colleges they are targeting. Through all our services, we bring individualized support and advice to students in a manner which will help them to increase their educational options, along with the development and showcasing of their atheltic performance.
  • Iac
    Vp Of Client Services & Operations
    Iac Sep 2006 - Aug 2010
    New York, Ny, Us
    View
  • Iac
    Sr. Director, Account Services & Operations
    Iac Sep 2003 - Aug 2006
    New York, Ny, Us
    End to End Client and Operational responsibilities.
    View
  • Iac
    Director, Account Services
    Iac Sep 2000 - Aug 2003
    New York, Ny, Us
    View
  • Iac
    Sr Manager, Account Services & Operations
    Iac Dec 1995 - Aug 2000
    New York, Ny, Us
    View

Eddie V. Education Details

  • Nova Southeastern University
    Nova Southeastern University
    Business Managment

Frequently Asked Questions about Eddie V.

What company does Eddie V. work for?

Eddie V. works for Cxperts

What is Eddie V.'s role at the current company?

Eddie V.'s current role is Chief Operating Officer @ CXperts | Business Management.

What schools did Eddie V. attend?

Eddie V. attended Nova Southeastern University.

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