• Provide onsite and remote technical support for 4,500+ employees across 26 offices.• Responsible for resolving 1,000+ helpdesk ticket each year.• Implement security software on end user computers - BitDefender, BitLocker Encryption, FireEye, Ivanti Endpoint Management, Thycotic.• Implemented Identity Provider (Okta) and integrated with Office 365 and Active Directory.• Assist team members with back up, restore and configure the OS deployment server.• Configure, and support… Show more • Provide onsite and remote technical support for 4,500+ employees across 26 offices.• Responsible for resolving 1,000+ helpdesk ticket each year.• Implement security software on end user computers - BitDefender, BitLocker Encryption, FireEye, Ivanti Endpoint Management, Thycotic.• Implemented Identity Provider (Okta) and integrated with Office 365 and Active Directory.• Assist team members with back up, restore and configure the OS deployment server.• Configure, and support A.V. systems, phone systems, security badge systems, printers, and other hardware.• Analyze helpdesk ticket trends, evaluate the root causes, and determine the resolutions in timely manner.• Relate to a diverse group of people with courtesy and in a constructive, professional manner. Show less

Assist IT staff with closing IT helpdesk support tickets.Troubleshoot employee laptop and desktop computing issues.Assist in developing time efficiency processes and tools.Assist with installing Tyler software for employees.Prepare and/or modify system and process documentation.Resolve server and software configuration issues in a team environment.

• Develop and maintain department’s database using Microsoft Access• Organize community outreach events• Administer HIV testing sessions• Provided health education and individual risk reduction counseling sessions• Record and analyze department's data for researches and reports

• Coordinated and attended to team meetings to discuss and understand client requirements • Designed graphic arts and promotional materials• Designed logo for products and businesses