Eddie Wong Email & Phone Number

San Ramon, Ca, Us

Emeryville, California, United States

Designed and implemented IT needs for the 2018 Farnborough airshow and the 2019 Paris air show by providinga temporary high-speed network on the airport tarmac in GE Aviation’s chalet. Provided demo laptops forpresentations, raspberry pi’s for video looping playback, Cisco telepresence for the VC for telepresencemeetings. Installed Apple TV and Clickshare devices for wireless presentation in key conference rooms.Provided IT support to all GE staff and executives.Supported over 30 live events around the world in 2019 for Healthcare, Aviation, Digital, RenewableEnergy, and Power.Supported 6 live events before pivoting to virtual events due to the pandemic in 2020. Worked with myteam to come up with a cost-effective and efficient way to provide quality production while using MSTeams as the approved platform. Tested multiple combinations of hardware devices and software toprovide a quality visual product that can be produced at home. Received multiple positive feedbackfrom our customers and their clients.Produced 74 virtual events and supported 4 hybrid events for 2021. Continue to fine-tune our productionprocess and use feedback from each event to improve our production format. Tailored our virtualproduction to a hybrid model as we ease back to a new normalcy.

San Ramon

Created the Digital Operations Events team to support all GE business special events globally. Established a core team to provide support for all IT event needs ranging from bandwidth negotiation, providing computer equipment for demo owners, breakouts, printing needs, logistics, conference phones, mobile and tablet devices, and consulting A/V needs. Team supports small executive events to large customer facing events like Minds + Machines worldwide.Designed and implemented IT needs within budget for Digital DLM by negotiating an 300MB temporarily high-speed wireless network at the Sheraton Phoenix, AZ and provided IT lounge support for attendees.Designed and implemented IT needs within budget for ServiceMax Maximize by negotiating an 500MB temporarily high-speed wireless network at Encore, Las Vegas NV and provided technical support for demo owners and event staff.Designed and implemented IT needs within budget for Hannover Messe by installing an 200MB temporarily high-speed wireless network infrastructure in Hannover, Germany. Live Q&A stream via Skype to GE Detroit hub and provided support for demo owners and event staff.Designed and implemented IT needs within budget for Minds & Machines event (1000 attendees) by installing an 300MB temporarily high-speed wireless network infrastructure between two building at Westhaven Center in Berlin. Stream the event live to GE via Brightcove and YouTube for external customers. Provided support for demo owners, marketing, communications and event staff.Designed and implemented IT needs within budget for Minds & Machines event (4000 attendees) by installing an 2GB temporarily high-speed wireless network infrastructure at Moscone Center, stream the event live to GE via Brightcove and YouTube for external customers. Provided support for demo owners, marketing, communications and event staff.

San Ramon, Ca

Lead technical support team to support C level and senior level executives.Built and lead AV support team to support GE Digital's design center, conference rooms and telepresence rooms.Research and deploy new technology to improve conference experience by deploying wireless presentation devices.Provided IT event support by designing and implementing a temporarily network and wireless connectivity, Voip phones, and lead IT support team for GE's Minds & Machines events.Provided IT event support by designing and implementing a temporarily network and wireless connectivity, Voip phones and lead IT support team for GE Digital's Software Technology Conference events.Provided IT event support by designing and implementing a temporarily network and wireless connectivity for GE Digital's Global Leadership Meeting.Reviewed and analyzed weekly Digital Guardian logs to prevent potential data loss and violations of the spirit and letter policy.Researched and deployed visitor registration system to relieve and improve previous system of registering visitors by adding iVisitor software and iPad kiosks for quick registration and sign in.Provided design and A/V hardware input for new Digital foundry buildout's in Shanghai and Paris.Planned and successfully executed relocation of 1000 employee internal re-stack over a weekend.

Norwalk, Ct

Drove Clearwell software usage within the GE Capital legal team and HQ legal COE, which significantly reduced litigation costs. Total saving over $1m from 2011-to present.Implemented Clearwell for GE Capital Legal team to complete our EDRM process for collection, processing, review and load file creation to outside counsel.Acquired technical skill set in computer forensics and eDiscovery to support legal and human resources departments in GE Capital by working on over 612 cases/projects, which resulted in pending cases, closure of potential litigation and or labor and employment issues.Provided expert testimony for a DLP case which GE Capital won the motion for dismissal in arbitration.Reviewed and analyzed weekly Digital Guardian logs for Capital Americas, Cap HQ, and Treasury. Reported potential data loss and violations of the spirit and letter policy to compliance, which resulted in recoveringover 104GB worth of GE Internal, GE Confidential and GE Restricted data.Analyzed data from 2 months of pilot collection to pitch to steering committee and presented 10 core rules,which were approved for as the standard core policy for GE Capital DLP.Planned and executed rollout of Digital Guardian software to over 11k users in 2008 to the U.S. and ASPACbusinesses while continuing deployment and pilot testing for other GE Capital businesses globally.Planned and executed rollout of Digital Guardian to 600 pilot users and have the DLP team and Verdasys use there diverse knowledge to resolve all compatibility issues to prepare for production rollout by end of the2007 year.

Stamford, Ct

Researched and provided new technology solutions to GE Capital Vice Chairman and CFO enabling them with more efficient mobile communications.Provided excellent technical support to the Office of the VC. Quickly resolved any issues onsite or remotely to minimize downtime.Successfully supervised the rollout of state-of-the-art HP Halo rooms in the Chicago, Danbury, Norwalk,London, Paris and Tokyo facilities. This reduced travel costs, increased productivity for executives, human resource, business development, legal and risk departments with a cost savings estimate of $9m over a 3- year period.Delivered customized Apple technology to the GE Capital Solutions Apple leasing account team, which helped in renewing Apple's contract with GE Capital Solutions. This result helped earn approximately 10M+ in sales.Designed and spec’d out Network, Audio/Visual, Telecom infrastructure for GE Commercial Finance headquarters. Worked closely with architect, contractors, electricians and GE corporate facilities team.Planned/executed successful relocation of 141 employees and contractors from 260 LRR to 901 Main Ave. Relocation involved supervision of four technicians handling the disconnection and reconnection of all computer equipment, mapping to printer locations and finalization of movers' contract.Decreased the amount of output devices from 94 outdated devices to 50 new devices, negotiated and implemented pays per use contracts with Sharp and HP. Eliminated costly toner and maintenance fees for total output fleet resulting in a savings of $150K over three years.Eliminated the use of high-maintenance fax machines and flat bed scanners; replaced with multi-function copiers.Design and implement network connectivity and business center needs for Capital’s GLM offsite meeting.Championed the rollout of Goodlink in Commercial Finance. This solution helped support other devices toreceive GE e-mail besides using a Blackberry

Stamford, Ct

Provide service and support to the office of the CEO. Windows NT infrastructure design and implementation and support for various departments File server consolidations and data migrations to EMC CelerraSetup and maintained Norton Antivirus infrastructure for automated delivery of new virus definitions to desktops/servers.Create an enterprise backup solution with Compaq DLT library’s utilizing fiber connectivity. Created, tested and distributed SMS packages for the Stamford Campus.Utilized SMS as an administrator’s tool for users and maintained the SMS database. Assisted network group in upgrades and changes to the campus backbone in Stamford, CT.Performed campus wide server migrations from Novell to Microsoft Windows NT server. Created and distributed global standard image for new desktop and laptops for GE Capital Businesses.Design and setup small network infrastructure to support remote meetings using T1 connections.

Stamford, Ct

Hired and supervised technical support personnel. Provided training in all aspects of operations and customer relations, oversaw the assembly, testing, and delivery of 25-300 systems per week.Provided telephone and on-site support services for over 350 customers, effecting improved customer satisfaction and retention.Served as in-house network coordinator, maintaining servers/workstations for 30 users and maintain in house PBX system.