Collaborated with Mobile and Fleet products to create a superior mobile experience, allowing drivers to perform tasks without their tablet while away from their cab. • Product Design lead for the “Core Productivity” product unit, focused on driver mobile experience on personal devices, connecting drivers to their HR, Payroll, Training, Hours-of-Service, and Compliance installed using their mobile devices. • Led planning and executing user research against MVP 1.0 initiatives, established usability scorecard to benchmark key moments between out-of-cab personal devices usages vs. in-cab company dedicated mobile devices.

Collaborated closely with product managers to deliver product experience in optimizing AI usage and expanding sellers’ market share across multiple platforms.• Lead product design audit to the flywheel application around user task workflows, information architecture, and documented gaps within our UI patterns.• Responsible for planning and establishing user research across design efforts, initiated heuristic evaluation process to accelerate unmoderated user testing. • Designed a Product Lead Growth framework minimizing onboarding sign-up flows removing unnecessary friction to account activation and data connection.

Lead collaboration with product managers and leads to create an iOS & Android mobile application transforming JumpCloud SaaS offerings into a mobile-first initiative. Responsible for leading web-Auth and Multi-Factor authentication product designs around iOS and Android user workflows, information architecture, and customer research.• Lead web-Auth and Multi-Factor authentication product designs around user workflows, Information Architecture, and Customer Research.• Responsible for leading the mobile app experience, initiated early user discovery best practices across JumpCloud product design organization.• Created a low-fidelity component framework for rapid prototyping and user testing with internal and external customers.

Senior UX Manager to T-Mobile “Branded Hardware Products” under the T-Mobile “SyncUp” moniker of “IoT” wearables. Collaborated with product and business owners to define overall user experience from unboxing to onboarding, delivering the best in class user experiences around physical devices to both iOS and Android apps.• Managed a team of UX talent including IA, UX, Visual Design, and User Research.• Acted as the lead product designer to the mobile app experience, initiated TMO design thinking best practices across TMO matrix organization.• Responsible for UX Product Design Systems language and strategy around “IoT” hardware and software.

As the Principal UX Designer to “Connected Living & Wally” for WallyLABS LLC a premier IoT smart home devices company acquired by Sears Holdings Corporation, I collaborated closely with our Chicago UX team in designing the Wally starter kit, master shutoff valve, and smart switch, maintaining ease of use to customer onboarding and install process with a focus on mobile-first with iOS and Android devices follow by web applications. • Ensured ease of use in Wally onboard and setup providing best in class IoT installation and configuration in the DIY smart home environment.• Responsible for key definition, design and validation of user experiences to Wally customer onboarding, starter kit setup, and master water value shutoff, remote sensor and hub configuration. • Facilitated UX design sprints, group ideation, analysis and planning to the UX roadmap, • Initiated the creation to WallyPro brand guidelines and engineering “UI Toolkit” as a standard set of common design patterns.

As the lead UX designer, I was instrumental in rolling out Infopedia 3.0 learning portal for field readiness to “SMSG” Sales, Marketing, Service Group that leverages Microsoft SharePoint available only with Microsoft corporate credentials. In collaboration with engineering, I was able to deliver a mobile-first responsive design that enables access anywhere, anytime with role tailored content while providing high quality curated assets enabling users to go deeper on relevant topics they are learning about. • Successfully launched Infopedia 3.0 portal improving mobile-first viewing experiences across all devices and resolutions through responsive design.• Designed a UX integrated notification system allowing users to receive notification through Infopedia portal, Cortana, Windows 10 action center, and Microsoft Apportal. • Responsible for creating and managing the Infopedia style guide and engineering “UI Toolkit” into a standard set of common UI patterns. • Connected multiple UX learning experiences and readiness activities to drive everyday learning culture, improving content quality across Microsoft.

As a member of the management team, I work directly with our executive management team, sales engineers, customer support, professional services, product management, program management, and engineering to define improve the user experience while maintaining corporate standards implementing lean UX principles.UX excellence and content development management for rGuest Stay, rGuest Seat, and rGuest Buy SaaS-based suite of hospitality and food & beverage management solution, lead a team of creative UX individuals consisting of UX design research, IA, Visual designer, and content development located in Bellevue WA, and Santa Barbara CA.• Successfully launched rGuest HelpCenter knowledge-based as context-sensitive help in our suite of applications.• Designed and managed rGuest UX framework “UI toolkit” to the rGuest Platform incorporating common UI patterns build on bootstrap and angular JS.• Evangelized user experience best practices, UX design research, and brand guidelines across the rGuest product suite.

As the product owner, I'm leading the overall user experience for Enterprise Cloud Services Virtual Private Cloud a division of Hewlett Packard. I have the pleasure of defining the User Experience for the forthcoming new portal across PAN HP incorporating IaaS, PaaS, SaaS in the enterprise cloud space.• Successfully launched multiple versions as UX Offering manager to HP Virtual Private Cloud.• Designed UI framework to enable provisioning and moving workload across HP Private, Virtual Private, and Public Cloud.• Created and managed HP virtual private cloud UX design team.

Built customized, client-specific programs and SAAS models for this contact center quality assurance company.• Built applications and metrics for measuring customer service quality based on client-specific requirements and parameters. Recommended strategies for improving customer service experience.• Internally developed engineering requirements. Determined goals, metrics, and product plans with managers.• Managed program management team in India. Clearly communicated objectives across cultural barriers.• Led agile development as scrum master. Created sprints to manage project components and achieve short-term goals.Key Accomplishments:• Developed SAAS model to host multiple clients on the same platform and increase development scalability. • Created RACI chart to revamp processes, manage internal workflow, and enhance overall efficiency.

Created strategies for penetrating various industry verticals with improved MS Office workflow and automation. • Designed tools and templates to market MS Office within five verticals (finance, healthcare, marketing, Six Sigma, SarBox). • Customized templates to streamline workflows and processes within various job roles and industries.• Managed seven direct reports on usability and design teams to automate and simplify processes.• Prototyped and market-tested applications and program components.Key Accomplishments:• Played key role on “Office of the Future” team: brainstorming and prototyping future Office technologies.• Increased Office.Microsoft.com monthly page views by 49% through the “Tools for Your Job” website.• Spearheaded market research and user research. Launched Gen-Y focus group.

Directed marketing campaigns, affiliate programs, and web development for this voice access line services company.• Planned and launched small businesses e-commerce website rapidly over four weeks.• Managed website, landing page, and marketing campaigns. Directed affiliate program.• Analyzed Google Analytics and churn rate metrics. Made adjustments and recommendations accordingly.Key Accomplishments:• Executed marketing strategy for online communications projects that increased monthly revenues by 130%.• Created website to allow private label smart products; site generated 14% increase in annual revenue.• Registered 2,000 affiliates in 90 days via successful affiliate program launch.

UI PROGRAM MANAGER DESKTOP FINANCE (1997 – 1999):Wrote and tested specifications and user interface for components of all-new bill payment service, TransPoint 1.0.• Wrote and tested specifications for user facing programs to ensure that products fulfilled user needs.• Managed front-end UI, user research, and functional specifications. Developed TransPoint Branding Kit.• Communicated project status to upper management and worldwide Microsoft Groups.Key Accomplishment: • Established and shipped 1.0 version of TransPoint, which ultimately sold for $1B.PLATINUM PARTNER UI MANAGER, MSN (1993 – 1997):Optimized and simplified user experience and interactive advertising for MSN.• Managed programming. Optimized and simplified user experience for 1.0 version of MSN. • Collaborated with content/development teams and third-party designers to determine publishing standards.• Built tools and created effective advertising methods for MSN partners, advertisers, and sponsors.• Developed production strategy. Created online graphics, tools, and animation technologies.Key Accomplishments:• Created “Site-Seeing” guide for advertising inventory, generating $1.2M per content category.• Collaborated with major advertisers to build highly interactive and relevant online advertisements.• Launched major advertising partners such as CoverGirl, Kellogg’s, SWATCH, Nike, and McDonald’s.CREATIVE DIRECTOR, Microsoft Works (1992 – 1993):Served as key contributor to software development lifecycle for Windows and Mac versions of Microsoft Works 2.0.• Determined look and feel of Works software. Created UI, Wizards, iconography, graphics, and templates.• Conducted usability studies and utilized data to develop functional requirements. Established easy and navigable user experience for multi-platform software.Key Accomplishment:• Led and shipped simultaneous MS Works product launch for Windows and Mac.