Eddy Carpenter Email & Phone Number

Everett, Wa, Us

Lynnwood, Washington, United States

Lynnwood, Washington, United States

Monroe, Washington, United States

Caring for 20+ dogs, feeding, exercise, medications, cleaning & sanitizing cages, walking, bathing, laundry

Orange, California, United States

Onsite and remote end user support. Network maintenance

Everett, Wa

• Onsite support for Everett, Wa.• Offsite & travel support for Savannah, GA., Hurst, TX., Vista, CA., Auburn, WA. • Provide hands-on and telephone technical support to customers.• Network Access troubleshooting and repair.• Hardware and Software support for windows PCs.• Enter, Retrieve, forward, edit, and close service tickets.• Provide IT Support by diagnosing and solving hardware or software faults and troubleshooting basic technology issues.• Install and configure computer hardware and software.• Maintain and update support information and actions in the IT Ticketing system, including procedural documentation and relevant reports.• Supporting roll-out of new applications, tools and services.• Responds in professional and timely manner to incidents and service requests.• Provide on-call support after hours in accordance with departmental needs and workload demands.• Demonstrates strong listening and verbal and written communication skills. Proficient in Microsoft products.• Demonstrates ability to work in a dynamic environment with multiple priorities and shifting time requirements. • Knowledge of Microsoft 365.• Working knowledge of Cherwell IT Service management tool.

Greater Seattle Area

Phone support for medical facilities.

Bellevue/Skagit

PUGET SOUND ENERGY Bellevue & Skagit Wa.End User Support January 2016 - present• Onsite desktop and project support for PSE employees in Bellevue & Skagit service center

Everett

- Setting up workstations, Adding and removing software, Installation of hardware and peripheral components such as monitors, keyboards, printers, etc- Create, update, and resolve all issues within ticketing system. (Maximo) - Onsite support for users at offsite location- Troubleshoot basic network connectivity problems- Assisting end users with day to day problems

Bellevue, Wa.

Technical Skills:- Imaging new computers, Setting up workstations, Adding and removing software, Installation of - hardware and peripheral components such as monitors, keyboards, printers, etc- Maintained network and desktop printers- Create, update, and resolve all issues within ticketing system. (Service Manager)- Create and maintain user accounts in Active Directory, Exchange, SharePoint, BES, Cisco Unified CM- NTFS Permissions- Familiar with Cisco network products and LAN/WAN hardware - Disaster notification system maintenance (Notifind)- Track and update computer equipment inventory (Provance)- Onsite support for 65 users at offsite location- Troubleshoot basic network connectivity problems- Organized IT department inventory- Coordinated user office location changes for 400+ employees with vendor in Wa & Ca Customer Service Skills:- Ability to maintain attendance to support required quality and quantity of work- Good analytical skills with the ability to collaborate and solve problems- Strong organizational skills with the ability to prioritize multiple tasks- Assisting end users with day to day problems- Excellent oral and written communication skills with a commitment toward customer service - Ability to assess and respond to urgent issues in a competent manor- Established and maintained positive and effective work relationships with co-workers and customers- Desire to learn new technologies and maintaining industry standards- Desire to maintain corporate technology, support policies, and methods- Monitor and enforce policies and procedures - Highly motivated and the ability to work without supervision

Kirkland, Wa. 98033 (Out Of Business)

• Skilled with power tools and fine hand tools• Installing Garage Doors and Motors• Framing and finishing carpentry skills• Forklifts, small earth movers, tractors• Can drive most any vehicle (no CDL)• Managed daily schedule• Daily customer service

Seattle, Wa. (Out Of Business)

• Worked in an alarm monitoring station• Monitored residential and commercial alarm systems via computer & phone lines• Ran backups to tape on a weekly basis • Interacted with customers regarding their alarms• Dispatched police and fire when needed • Supervised graveyard shift for 3 years