Eddy Chen Email & Phone Number

Providing friendly and efficient service to assist customers with product inquiries and ensure a positive shopping experience.Maintaining product knowledge across different departments to offer accurate advice and guidance.Assisting in stock management, ensuring shelves are replenished and well-organised.Supporting the team in keeping the store clean and safe for customers and staff.Assisting in stocktake procedures and monitoring inventory levels to reduce out-of-stock situations.Following safety protocols and contributing to a safe working environment.Collaborating with team members to meet store goals and customer needs.Helping customers locate products, providing recommendations, and answering queries face-to-face.Handling returns, exchanges, and addressing customer complaints in a professional manner.Participating in ongoing training to stay updated on product ranges and store policies.

Box Hill, Victoria, Australia

Providing helpful, genuine and friendly service to all customers to ensure they have a welcoming and positive experience at the store.Leading, managing and supervising entire crew on shift, being able to adapt and deal with situations that arise in a fast-paced environment.Operating registers at the front counter and cash management.Stock-taking and stock management to ensure inventories are replenished neatly in a timely manner.Continuous training, development and knowledge-testing in different departments to ensure my knowledge and skills are constantly up-to-date as per workplace requirementsMotivating employees and creating training plans to help them develop professional skills and achieve their personal best, also providing feedback and coaching when necessary.Conducting regular safety/food safety checks.Store opening and closing procedures.Handling and resolution of complaints.Overlooking all deliveries, food statistics, and maintenance of all equipment.Identifying and reducing the PLM within a store's operations.

Box Hill, Victoria, Australia

Onboarding and orientation of new crew members going through and completing required documents On-shift supervision and crew training of all crew through every department Providing constructive feedback to the crew to further develop their customer service skills, exercising leadership capabilities by motivating the crew, and providing a safe and fun experience. Instructed and assisted crew from diverse socio-economic backgrounds to improve and enhance both their communication and customer service skills that can also be applied to retail services.

Box Hill, Victoria, Australia

Education record

Bachelor Of Architecture - Barch, Industrial And Product Design