1. Setting up Product Led Growth Loop for SaaS-Metric modeling and creating environment for data-driven product planning for whole SaaS products2.Product Roadmapping for new Employee Engagement Platform (On-going)-POC preparation for potential features including 'Organization Network Analysis' and 'Visualizing Employee's Communication Habit'

Product Data team lead @WORKSMOBILE- Evaluation metric modeling (ex. AARRR framework)- Deployed Tableau, Google Analytics in the Product Team- Hypothesis Testing

Manager of LINE WORKS(FREE Plan)@WORKSMOBILE: penetrate into the SMB market and spread the use of free version- devised a new performance indicator (using R): User Activation Rate- Product Roadmapping from diverse VOC channels and FGI(Focus Group Interview)- Optimizing user flow of join-up from continuous A/B testing (using Google Analytics)- Adopting reCAPTCHA v3 for preventing abusive user sign-ups- Provided an easy way to invite members using the OCR(Optimal Character Recognition) function- Onboarding support for low-tech literacy users : a close co-work with Marketing and Customer Success Dept.

Admin Service Manager, LINE WORKS @WORKSMOBILE- Improved user experience: Domain verification process- Set service policy: Inactive users of free plan- Added new feature: Changing primary domain of user accounts- Wireframed in UX Redesign project of Admin Console- Wrote technical documents for product specification of the Admin Console- Provided user data reports: Service withdrawal status, software usage trend etc