• Department lead and part of leadership team having oversight of 5 mobile engineers and responsible for £2.4m turnover.• Successfully manage maintenance calls for leasing company using email, 1link, and smartsheet to meet SLAs. Manage warranty claims and maintain health and safety responsibilities, including Firemarshal and first aid.• Provide oversight for a team of 5 mobile engineers, including route planning, jobcard creation, vehicle management, health and safety, as well as… Show more • Department lead and part of leadership team having oversight of 5 mobile engineers and responsible for £2.4m turnover.• Successfully manage maintenance calls for leasing company using email, 1link, and smartsheet to meet SLAs. Manage warranty claims and maintain health and safety responsibilities, including Firemarshal and first aid.• Provide oversight for a team of 5 mobile engineers, including route planning, jobcard creation, vehicle management, health and safety, as well as training, motivation and performance monitoring of service department staff.• Recruit and manage third-party contractors to establish a partner network covering all areas of the UK, ensuring customer requirements are met. Achieved 10% increase in customer satisfaction and timely resolution of technical issues while managing resource constraints, resulting in a 15-20% reduction in cost to complete tasks.• Minimize customer vehicle downtime by leveraging Modul-System engineers and partner network, offering cost-effective solutions to meet customer needs while maximizing company profit.• Diagnose 20-30 faults per day through phone and online platforms, utilizing SalesTool to create customer drawings for potential conversions. Show less

• Streamlined vehicle supply processes throughout the factory, resulting in an annual turnover increase of £2m.• Facilitated effective communication between departments, ensuring seamless supply of parts to the workshop ensuring 80 - 100 vehicles completed per week.• Conducted daily build management meetings with workshop team leaders and account managers, resulting in reduced in-build issues and improved right-first-time conversions.• Maintained an accurate live build schedule for… Show more • Streamlined vehicle supply processes throughout the factory, resulting in an annual turnover increase of £2m.• Facilitated effective communication between departments, ensuring seamless supply of parts to the workshop ensuring 80 - 100 vehicles completed per week.• Conducted daily build management meetings with workshop team leaders and account managers, resulting in reduced in-build issues and improved right-first-time conversions.• Maintained an accurate live build schedule for all departments, reducing queries and bottlenecks in pre-work build departments.• Implemented efficient stock control measures by maintaining an accurate build schedule, reducing unnecessary purchasing of parts and overstocking in the warehouse.• Accurate planning and coordination resulted in up to 5k vehicle conversions annually, improving overall vehicle supply efficiency. Show less

• Successfully managed stock worth up to £2.8m, ensuring efficient stock management.• Maintained accurate records of all incoming and outgoing goods, receiving 30 - 50 deliveries per day.• Implemented measures to reduce stock loss, including ensuring accurate stocking of warehouse locations and keeping stock management program updated with real-time stock levels.• Improved delivery times and reduced damaged deliveries to less than one per month by collaborating with new service… Show more • Successfully managed stock worth up to £2.8m, ensuring efficient stock management.• Maintained accurate records of all incoming and outgoing goods, receiving 30 - 50 deliveries per day.• Implemented measures to reduce stock loss, including ensuring accurate stocking of warehouse locations and keeping stock management program updated with real-time stock levels.• Improved delivery times and reduced damaged deliveries to less than one per month by collaborating with new service delivery providers.• Implemented shipment tracking, enabling account managers to provide customers with accurate information and proof of delivery (POD) updates.• Reduced picking errors by 10% - 15% by improving the accuracy of picklists. Show less

• Established and operated Mays Transport, providing contracted logistical solutions to diverse businesses and industry sectors, both locally and internationally.• Held overall responsibility as the owner, overseeing all aspects of the business, including business development, strategic route planning and vehilce maintainance for 5 commercial vehicels.• Developed and maintained strong business partnerships, effectively managed sub-contracted drivers and vehicles, and coordinated route… Show more • Established and operated Mays Transport, providing contracted logistical solutions to diverse businesses and industry sectors, both locally and internationally.• Held overall responsibility as the owner, overseeing all aspects of the business, including business development, strategic route planning and vehilce maintainance for 5 commercial vehicels.• Developed and maintained strong business partnerships, effectively managed sub-contracted drivers and vehicles, and coordinated route and logistical planning to ensure efficient customer collections and deliveries. Servicing 10 - 20 locations daily.• Managed house pack-up and transportation for international moves between Ireland and the UK.• Utilized various online serive delivery platforms to optimize vehicle space and secure loads during transportation, ensuring maximum efficiency.• Successfully managed financial responsibilities, including meticulous bookkeeping, accurate VAT returns, proactive banking management, and achieving annual turnovers of 80,000 - 100,000 euros. Show less

• Collaborated actively with the sales team to ensure prompt delivery of products and services to customers, achieving sales of 10 - 20 units per day.• Ensured service technicians were thoroughly trained and well-equipped to handle customer requests and complaints. Streamlined the service team's workload by effectively scheduling activities to meet customer needs.• Successfully managed service budgets and expenses to ensure efficient and cost-effective operations, overseeing an annual… Show more • Collaborated actively with the sales team to ensure prompt delivery of products and services to customers, achieving sales of 10 - 20 units per day.• Ensured service technicians were thoroughly trained and well-equipped to handle customer requests and complaints. Streamlined the service team's workload by effectively scheduling activities to meet customer needs.• Successfully managed service budgets and expenses to ensure efficient and cost-effective operations, overseeing an annual turnover of R12 000 000.00.• Proactively communicated service updates and changes to customers, stakeholders, and internal teams, ensuring smooth coordination and customer satisfaction.• Strategically implemented marketing and promotional activities to drive service revenue, resulting in a 10% annual increase.• Prepared comprehensive reports and presentations for senior management on service performance, along with recommendations for improvements. Implemented and optimized after-sales service policies and procedures to enhance customer satisfaction and retention, leveraging surveys and customer feedback on a daily basis. Show less

• Designed 10 - 15 individualized exercise programs for clients based on their fitness goals, fitness levels, and health status, daily.• Conducted one-on-one personal training sessions to help clients achieve their fitness goals and monitored their progress.• Maintained a high level of customer service and professionalism when interacting with clients.• Developed and implemented effective marketing and promotional activities to drive personal training package sales with monthly… Show more • Designed 10 - 15 individualized exercise programs for clients based on their fitness goals, fitness levels, and health status, daily.• Conducted one-on-one personal training sessions to help clients achieve their fitness goals and monitored their progress.• Maintained a high level of customer service and professionalism when interacting with clients.• Developed and implemented effective marketing and promotional activities to drive personal training package sales with monthly sales targets of up to £10k.• Maintained accurate and up-to-date records of client progress and program design, using body measurement tools. Prepared detailed weekly reports and presentations for senior management on personal training program performance and recommendations for improvements. Show less